Junior End User Compute Technician

6 months ago

Mangere, New Zealand Foodstuffs North Island Full time

**About Foodies**

You know New World, PAK’nSAVE and Four Square right? That’s us We are one of NZ’s biggest companies, you just don’t know it, because in true Kiwi style - we are humble about it (apart from right now maybe) Our Support Centre is 1,000 people strong, which includes 300+ IT employees, who all play a vital role in supporting our network of 330+ stores across the North Island.

***

**About the role**

As a Junior End User Compute Technician, you will be working in a customer focused, high performing IT Operations team, responsible for end user computing services for Foodstuffs North Island support centres and Distribution Centres. This includes hardware and software support across a range of end user devices and meeting rooms.

Through the role you will be fronting our Landing Drive Solutions Desk, providing IT support to a wide range of users with different capabilities and needs. This includes:

- Providing level 1/2 IT support for users based in the Landing Drive Support Centres and Distribution Centres
- Managing Hardware requests for new and existing users
- Assisting remote support teams with requests and incident resolution.
- Being the customer champion for their IT needs

**About you**

With communication skills second to none you will be able to build strong relationships with both internal and external stakeholders at a range of differing levels. You will also have strong experience in an IT User Support role, where you have gained technical working experience of the following:

- Experience in customer facing support
- Knowledge of new and emerging End User technology
- Excellent documentation skills and attention to detail
- Able to understand, deliver and improve services which are critical to Foodstuffs users
- Great attitude and communication skills

**Experience awesome. Achieve Awesome. Be awesomely you.

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