Customer Experience Representative

1 week ago


Auckland City, New Zealand Kiwibank Full time

A competitive salary of $61,000 + heaps of benefits
- Monthly in office connection events
- Work from home fully remote role (Auckland only)
- Intake start date Tuesday 29 October 2024
- $400 towards your home office furniture
- All IT equipment is supplied

Join the Kiwibank contact centre and build an exciting career in banking. You’ll receive on-the-job training and learn about everything from day-to-day transactions, lending, and credit cards to investments and fraud prevention.

**About the Role**
Great opportunity to join our remote inbound contact centre team and kick-start your banking career We spoke with the Customer Engagement Managers (who you'd report to), and they gave us some great insight on what to expect in this role:
**What are some of the day-to-day tasks the CX Representatives complete?**
- Talking to 50-60 customers daily about their general day-to-day banking queries.
- Assisting customers who have experienced fraud or financial hardship.
- Identifying other banking products that might help customers have an even greater Kiwibank experience by referring them to our product partners.

**What is the most exciting thing about this opportunity?**
A banking contact centre is the perfect way to launch your career in financial services. It can lead to roles in leadership, home lending, IT, HR—the world is your oyster Our focus on development and internal mobility means we are committed to your growth and advancement.

With the support of our awesome learning and development team, you will have the opportunity to progress up the career pathway. You will eventually be giving financial advice to customers, which means you will undertake training and certification for the NZ Certificate in Financial Services Level 5 equivalency.

**What is the team culture and environment like?**
We are an award-winning contact centre. We are extremely proud of our Culture, Ngā Kauwaka (values) and our Purpose, to be Customers 1st Choice of bank.

In the contact centre, our most successful people come from diverse backgrounds, such as sales, financial services, telecommunications, teaching, IT, and tertiary students. People that are passionate about forging a career in banking, who also love supporting customers when they need us most.

**What attributes will this person have in order to be successful?**
Previous contact centre experience isn’t required, but an understanding of the pace and resilience needed in a customer service role is essential. We want to hear from you if you can have excellent customer conversations that are mature and diplomatic, and if you enjoy being on the phone.

If you can demonstrate an understanding of banking, have a great approach to service, and possess an aptitude and commitment to learning, then you will thrive and grow your career with Kiwibank

Our contact centre operates 7 days a week, so we can be there for our customers when they need us most. The shifts we have available are:

- Sunday 8.00am to 4.30 pm with Monday to Thursday 9.00 am to 5.30 pm.
- Monday to Friday 11.30 am to 8.00 pm.

You must have Fibre Broadband Internet, NZ Residency or Citizenship, and clear credit history with no defaults, and clean criminal background check. As we allow you to work from home, you also need a private home office to protect our customers information.

Check out the video and see what our people are saying about life as a Customer Experience Representative at Kiwibank.



  • Auckland, Auckland, New Zealand Savor Group Full time

    Savor Group is a company that values its employees and is committed to delivering exceptional dining experiences across our leading restaurants. As a Customer Experience Representative, you will be part of a dynamic team that drives business growth and success.About The WreckThe Wreck is a popular watering hole located in the heart of the courtyard, serving...

  • Experience Leader

    2 weeks ago


    Auckland City, New Zealand GrowPro Experience Full time

    **About us** We are GrowPro Experience, an international Startup that designs experiences and offers free advice to adventurous souls who want to live, study, and work abroad. **Your functions** - Welcoming students in local coworking (includes airport pick up service) - Negotiation with local partners (related to events and destination activities) -...


  • Auckland, Auckland, New Zealand Gorman Full time

    Gorman focuses on delivering the extraordinary through its lifestyle brand. We're seeking a customer experience representative who will support the team in day-to-day store operations. Key responsibilities include:Key Responsibilities:Create an uplifting work environment.Drive sales to reach targets.Manage stock deliveries, assist in merchandising the store,...


  • Auckland City, New Zealand Kiwibank Full time

    A competitive salary of $61,000 pro rata + benefits! - Available shift: Tuesday to Saturday 8am to 4.30pm. - Intake start date Monday 28 April 2025. **About the Role** Join the Kiwibank contact centre and build an exciting career in banking. You’ll receive on-the-job training and learn about everything from day-to-day transactions, lending, and credit...


  • Auckland, Auckland, New Zealand Mitre 10 (New Zealand) Limited Full time

    About This OpportunityWe're looking for a motivated and enthusiastic individual to join our team at Mitre 10 Waiuku as a Sales and Customer Experience Representative. In this role, you'll have the opportunity to work in our Paint and General Retail department, providing exceptional customer service and ensuring our customers get the right product every time...


  • Wellington City, New Zealand AsureQuality Full time

    **The Opportunity**: We are looking for an outstanding Customer Experience Representative to join our Wellington team. This is a 12month fixed term position (covering parental leave), working 40 hours a week, Monday through to Friday. **About you**: With your previous experience in a customer facing role, you will have outstanding verbal and written English,...


  • Auckland City, New Zealand Hall's Group Full time

    Opportunity to work for a leader in refrigerated transport - Career opportunities & Amazing Employee Benefits Programme! - Working with a great team **Customer Support Representative** Due to an internal promotion we are looking for a Customer Support Representative to play a key part of our Takanini based team providing our customers with professional...


  • Auckland City, New Zealand Gurnishan Enterprise Ltd Full time

    **CUSTOMER SERVICE REPRESENTATIVE(S)** **Customer Service Representative** As a Customer Service Representative, you’ll spend a lot of time on your feet keeping shelves stocked, serving customers, serving delicious coffees and food, running the till, and keeping the store clean and tidy - because you know it’s the little details that add up to a great...


  • Auckland City, New Zealand Stellar Full time

    **Contract Type**: - Casual**Location**: - NZ - Auckland - North Island**Industry**: - Call Centre & Customer ServiceI am on the lookout for a customer service representative to start Next Monday as a customer service representative role working in a wholesale warehouse based in the North Shore. The role is office based across 5 days per week (Monday to...


  • Auckland City, New Zealand KiwiRail Full time

    Req ID: 11238**Kia Ora** **We’re going places. Are you?** Great Journeys New Zealand (GJNZ) operate some of New Zealand’s most iconic Tourism experiences and Interregional commuter trains - The TranzAlpine, Coastal Pacific, Northern Explorer, Capital Connections and Te Huia services. Over recent years we have been embarking on transformational change...


  • Auckland City, New Zealand FLEETCOR Full time

    **About Us** A market leading commercial fuel card and payment solutions provider, operating in 54 countries and employing more than 8500 people globally. We simplify the way businesses manage and pay their expenses. Our portfolio of brands help companies automate, secure, digitize and control payments to, or on behalf of, their suppliers and...


  • Auckland City, New Zealand Thermo Fisher Scientific Full time

    Thermo Fisher Scientific’s Mission is to enable our customers to make the world healthier, cleaner, and safer, and the global coronavirus (COVID-19) outbreak is a powerful reminder of the importance of that Mission. In fact, Thermo Fisher is at the forefront of the global response to COVID-19. We are working with governments, agencies, industry partners...


  • Auckland City, New Zealand HAYS Full time

    Customer Service, Call Centre, Admin, Administration **Your new company** Join a highly reputable, global organisation, who provide their customers with a variety of services. They are looking for another customer service representative to join their close-knit office support team! **Your new role**: As a Customer Service Representative, you will play a...


  • Auckland City, New Zealand OneStaff Full time

    We are currently seeking a self-motivated and reliable Customer Service Representative to assist with an interesting and busy role in Pukekohe. This Customer Service Representative position is a permanent day shift role on a rotating 4 days on 2 days off roster. Starting at 7.15am - 5.45pm there will be rostered weekend work. Any rostered weekend days...


  • Auckland, Auckland, New Zealand Brand Spanking Full time

    About Brand Spanking: We're a dynamic team dedicated to creating meaningful connections between people and iconic brands. Our diverse client portfolio includes globally recognised names such as Dyson, Gatorade, Hellers, and Nespresso.Job Title: Retail Engagement ExpertLocation: AucklandTimings: We operate flexible shifts from Wednesday to Sunday, allowing...


  • Auckland City, New Zealand Auckland Transport Full time

    Have you got amazing customer service skills second to none? - Are you looking for a friendly fast paced environment to thrive and grow in? - Multiple opportunities available as a Customer Service Representative At Auckland Transport customer experience is core to everything we do. We are looking for people who are eager to learn new things, passionate...


  • Auckland City, New Zealand AsureQuality Full time

    **The opportunity**: **About you**: With your previous experience in a customer facing role, you will have outstanding verbal and written English, be proficient in the Microsoft packages and enjoy working as part of a team. Exposure in a Science or technical environment (Laboratory) would give you an advantage. You will be joining a close-knit team working...


  • Auckland City, New Zealand AmerisourceBergen Full time

    **What you will be doing**: **_ PRIMARY DUTIES AND RESPONSIBILITIES:_** - Route shipments, considering commodity and volume, temperature control, and transit time requirements ensuring timely delivery. - Communicate with multiple external and internal customers - Adhere to all procedures, work instructions, and regulatory requirements in performing the job -...


  • Auckland City, New Zealand 84 recruitment Full time

    We are seeking a highly motivated and detail-oriented Sales Support professional to join our clients team. This role best sits someone who is comfortable or has a vetted interest in software/tech and will enjoy problem solving and working wiht new software systems. **Key Responsibilities**: - Assist the sales team in managing the sales process, including...


  • Auckland City, New Zealand Emprego NZ Full time

    Our shopping centre is looking for a part-time Customer Service Representative. Located in the heart of the city, our shopping centre is occupied by a variety of boutique shops and national retailers such as The Warehouse, Rebel Sport, and No 1 Shoes plus an international food court. Your job will be as a front of house staff in the centre management...