Customer Experience Representative
2 days ago
**About Us**
A market leading commercial fuel card and payment solutions provider, operating in 54 countries and employing more than 8500 people globally.
We simplify the way businesses manage and pay their expenses. Our portfolio of brands help companies automate, secure, digitize and control payments to, or on behalf of, their suppliers and employees.
Ranked 26th on Forbes 2018 World's Most Innovative Companies and 107th on Forbes 2018 Growth Champions, we're leaving a mark in payments solutions globally and want you in on the action.
This is a rewarding opportunity for a customer and admin savvy CX guru to contribute to levelling up our customer experience and contribute to our ongoing growth.
**About The Role**
We have 2 shifts up for grabs in our growing Customer Experience team 10.00 am to 6.00 pm or 11:00 am - 7:00 pm Monday to Friday.
You get to ditch the rotating rosters, unpredictable work hours & join a big family of service driven superstars making our customer experience better daily.
You will be responsible for:
- Providing exceptional service and solution driven responses to our customers and merchants across New Zealand and Australia
- Developing and maintaining effective working relationships with customers, credit and sales teams
- Managing and resolving queries within SLA's
- Meeting set targets and KPI's
- Ongoing Account and Card maintenance
- Validating and processing transactions for customers
- Educating customers in understanding our products
- Credit control and risk assessment where relevant
**About You**
Bonus points if you're from a contact center background. You do need to live in Auckland and be prepared to go through a background check.
In addition, you should bring the following skills and experience:
- Experience in customer service and/or contact center
- NCEA Level 3 or equivalent 7th form (including maths)
- Computer literate - Proficient in MS Office Suites. Salesforce experience a plus
- Ability to navigate multiple systems while interacting with customers
- Ability to prioritise and a strong attention to detail
- Able to solve problems, follow processes and work under pressure
- Advanced written and oral communication skills
- Team oriented, communicative and respectful
**What you get in return**
- Competitive Salary + Kiwisaver
- Fuel Discounts
- Life Insurance
- Free Gym Membership
- No weekends / rotating rosters
- Linkedin Learning Access to all courses
- A fabulous culture where you're setup to succeed & grow
Sound like your next career move? We'd love to hear from you - Get in touch via and tell us why you think you'd be a great FLEETCOR fit
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