Customer Success Executive
7 months ago
**Job Description**:
Be a part of something big. With 40,000+ employees in over 100 countries, NielsenIQ is one of the world’s biggest data measurement companies, and we pride ourselves on providing our people with endless possibilities and pathways to grow their careers.
Simply put, we do two things at NielsenIQ. We measure performance for our clients and we use analytics to help our clients grow their business.
We use our data to help our clients answer questions like:
- “What are the consumer trends in the category”
- “How responsive are my products to price changes”,
- “Which of my competitors do I impact when I am on promotion”,
We are looking for a Client Service Executive who will focus on delivering first-class service to our clients. You will MAKE A DIFFERENCE by listening to client queries and using your technical expertise to answer their needs. You’ll be accountable for responding effectively to our clients’ daily queries, performing data quality checks, providing guidance on our software and contributing to the enrichment of our online knowledge centre. As our client’s first point of contact, you’ll be the friendly voice of Nielsen, and provide award-winning customer service, troubleshooting and support.
This position is a perfect fit for you if your distinctive strength is your client and solution oriented approach, leveraging current and emerging technologies. By joining NielsenIQ, you will be part of a team within a fast-paced and demanding environment, and have the opportunity to interact with other areas of the business.
**Responsibilities**
- Working within a team of talented individuals that act as Nielsen’s front-line of query resolution, you will be trusted with resolving a number of different types of queries, from software troubleshooting, to compiling, analysing, and interpreting key sales and consumer panel data
- Earning client trust and building relationships
- Lead internal projects where required
- Master usage of internal tools and compliance with internal processes, such as salesforce ticket management
This opportunity is just the beginning of your future at NielsenIQ. We want you to be you - and we want to help you excel and grow in your career with us.
**Qualifications**:
- Strong problem-solving skills and solution-orientated
- Excellent time management and prioritization skills
- Numerically confident and able to translate numbers into insights and action
- An enthusiasm for data
- Strong knowledge of business English, both written & verbal
- Motivated through achieving results
- Thrives working as part of a team in a challenging and demanding environment
- Comfortable working in a digitally enabled environment and experience with the Google and Microsoft suite of programs.
- An aptitude for troubleshooting, problem solving and producing satisfactory outcomes
- Have excellent attention to detail and strong written and verbal communication skills.
- Self-motivated, adaptable and proactive - no two days are the same in this role
- Tertiary qualification in Marketing, Business, or a related field.
Additional Information
**About NIQ**
NIQ, the world’s leading consumer intelligence company, reveals new pathways to growth for retailers and consumer goods manufacturers. With operations in more than 100 countries, NIQ delivers the most complete and clear understanding of consumer buying behavior through an advanced business intelligence platform with integrated predictive analytics. NIQ delivers the Full View.
Want to keep up with the latest updates on our business and #LifeAtNIQ? Follow us on: LinkedIn | Instagram | Twitter | Facebook
**Our commitment to Diversity, Equity, and Inclusion**
We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.
- NIQ or any of our subsidiaries will never ask you for money at any point of the recruitment or onboarding process._
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