Account Manager,

3 weeks ago

Hamilton, New Zealand AGCO Full time

**Account Manager, New Zealand - S081**

**Position Summary**:

- The designated region of responsibility of this position is commonly described as S081.
- Provide the interface between AGCO, its dealer partners and customers within the designated region of responsibility.
- Work with key AGCO stakeholders within all departments to ensure AGCO’s business strategies are being met.
- Coordinate and successfully implement all sales and marketing activities within the region of responsibility.
- Measure and improve dealer partner performance by actively formulating business plans and strategies.
- Work to achieve the sales budget set for the region of responsibility.
- Analyse and report accurately on competitor market intelligence.
- Manage, motivate and train dealer partners and their sales staff to ensure a profitable business model is achieved.
- Ensure that the dealer partners within the designated region of responsibility have a high level of satisfaction with the service level provided to them by the Account Manager.
- Work with tools such as Salesforce and Net Promoter Score (NPS) to ensure a high level of customer satisfaction is maintained within your region of responsibility.

**What You Will Do**:

- Provide the interface between the AGCO, its dealer partners and the customers. Respond and follow up on dealer partner enquiries in line with dealer partner expectations. Ensure that generated leads are followed up with dealer partners.
- Maintain a regular call cycle with the dealer partners within the area of responsibility. Dealer partner visits are to be documented and reported via the Dealer Visit Report functionality within Salesforce.
- Regional Action Plans - Must create, maintain and coordinate Regional Action Plans for their assigned region on a quarterly basis. Regional Action Plans will guide and direct all sales and marketing activities within the region. To be in line with budget and resource expectations.
- Sales Forecasts - Account Manager’s must generate, maintain and review dealer partner forecasts in line with corporate requirements in conjunction with key AGCO stakeholders. To be set annually and reviewed quarterly with each of the dealer partners, implementing business plan and sales strategies to ensure targets are achieved.
- Sales Volume and Market Share - Must achieve or exceed the overall planned sales and market share forecasts for the assigned region of responsibility for all products on an annual and quarterly basis.
- Inventory Management and Forecasting - Ensure correct and accurate management and reporting of all pending retail orders and installations as required. Manage consignment stock requirements within the region with specific emphasis via the forecast on correct consignment stock placement and the ongoing maintenance of this stock ensuring it is maintained on premises and to the standard set out in the consignment stock agreement.
- Technical Support (non-service) - Provide technical (non-service) advice to the dealer partners and customers within the region of responsibility.
- Product and Systems Training - Oversee and implement all sales training requirements for dealer partners and their employees at a local level within the region of responsibility ensuring a satisfactory minimum level of product knowledge and sales systems use is maintained by current distribution staff. Identify areas where training is required and facilitate it to occur.
- Advertising and Sales Promotions - Work closely with Sales stakeholders and Marketing Communications to ensure all dealer partners actively promote the AGCO product range within the region of responsibility.
- Dealer Partner / Customer Events - Oversee all sales activities related to field days, customer events and dealer partner promotions for the region of responsibility, ensuring the AGCO product range is represented to a high standard.
- Key Account Management - work with key AGCO stakeholders to ensure that AGCO has a relationship with both existing and potential key accounts. This includes relationships with retail customers as well as government councils and corporate customers.
- Distribution Development - Work closely with key AGCO stakeholders, the Account Manager must ensure that all distribution points within the region of responsibility comply with current dealer partner standards. Implement actions plans when required to ensure this is achieved. Administer and execute AGCO’s chosen form of dealer partner assessment and review program.
- Work with Dealer Partners to ensure ongoing engagement in their Dealer Bonus plans, including providing regular feedback and quarterly progress updates.
- Manage the Net Promoter Score (NPS) process within your designated territory to ensure all open cases are followed up on utilizing dealer partners where appropriate.
- Other tasks as required to contribute to the sales and marketing function of the business.

**What You Will Bring**:

- Working knowledge of sales and

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