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Client Manager

4 weeks ago

Auckland City, New Zealand Capgemini Full time

**About Capgemini**
Capgemini New Zealand - where we're all about mixing global smarts with our own Kiwi ingenuity, partnering with clients to drive transformation and effectively manage their business needs.
Over the last 2 years, we have tripled our business across Australia and New Zealand, with over 3,000 team members committed to leveraging cloud, data, AI, connectivity, software, digital engineering, and platforms to address the entire breadth of our clients' operational priorities. We're big on creativity and teamwork, offering superb training and mentorship, flexible work set-ups and awesome company rewards and recognition.

Come and be part of a team who are driven by the shared purpose of unleashing human energy through technology for an inclusive and sustainable future.

**Let's talk about the team**:
At Capgemini, our Mid-Market team is at the forefront of driving digital transformation across Consumer Products, Retail, E&U, and the Public Sector.

We help our clients leverage cutting-edge technologies like IoT, the scalability of the cloud, machine learning, and edge computing, while developing and implementing innovative business models—all with a focus on cybersecurity. Our work directly contributes to cost control, value creation, and ensuring customers and regulators see measurable results.

In this exciting role, you’ll work with the wider team to guide clients from strategic consulting through to implementation, IT, and engineering delivery, providing them with the support they need to stay ahead of a fast-evolving market.

If you're passionate about technology, innovation, and delivering impactful results for clients, this is the perfect opportunity for you Join us in shaping the future and making a real difference for our clients and communities.

**Let's talk about the role and responsibilities**:
In this key role, you’ll focus on managing senior stakeholder relationships across small to mid-sized opportunities. You will work with a mix of private and public sector organizations, growing existing accounts and driving sales opportunities while delivering measurable business outcomes.

**Role details**:

- Manage senior stakeholder relationships and grow existing accounts with KPIs / metrics of bookings and contribution margin
- Leverage your knowledge of industry trends and client strategic objectives & challenges to develop and deliver compelling value propositions
- Develop territory plan to agree on potential opportunities to be chased in your focus area
- Evaluate and qualify opportunities for further pursuit, ensuring alignment between the sales strategy (including value propositions, relationship approach, and competitive differentiation) and the bid team's content work (such as solution design, pricing, costing, proposal delivery, and project management planning).
- Perform Commercial and contractual management of the account
- Achieve and exceed targets for revenue, bookings, margins, and receivables

**Let's talk about your capability and experience**:

- History of senior or CXO level stakeholder influence and relationship management or aspiration to operate at the ‘C-Level'
- Experience of working in a global, geographically dispersed operating model
- Account management experience of ‘multi-tower', cross-functional, consulting services solutions
- Demonstrable track record of over-achievement against variable commission / bonus targets, gateways & kickers
- Experience of selling Cloud, Infrastructure, Cybersecurity, Employee Experience, Digital Workplace and /or Enterprise Service Management Solutions
- Experience in analysing challenges of potential customers and leading commercial conversations around Return on Investment (ROI) and Total Cost of Ownership (TCO) with CXO level stakeholders
- Experience with sales pipeline reporting, forecasting and governance in a CRM system

**Let's talk about what's in it for you**:

- We believe technology is about more than business transformation - it's also about building a more sustainable, inclusive future. This starts with our people, working with you to get the future you want. We invite everyone to bring their whole selves to work, contributing to our inclusive culture and a safe place for our people to be themselves and truly belong. Through championing our staff-led community groups, we are committed to being active allies for everyone. We also aim to build an environment where you can thrive at work and at home. We champion remote working and are in the process of making ‘truly flexible' working arrangements the day-to-day reality for our people. In addition, we strive to ensure your growth and learning experience is unique with access to leading learning platforms, external certifications, and opportunities to grow and learn the way you want. Finally, we offer opportunities to use your skills to help society address the impact of the digital and automation revolution, and we're ruthlessly focused on sustainability for our c