Client Experience Manager

4 days ago


Auckland City, New Zealand Citi Australia Full time

At Citi, our employees reflect the remarkable range of cultures and perspectives of our clients across the more than 160 countries and jurisdictions where we do business - a powerful advantage that combines global insights with deep local knowledge. We recognize that unique individuals, collaborative teams and inclusive leaders have far-reaching impact and are the engines of new ideas. It’s our willingness to embrace the richness of our diverse teams, ideas and possibilities that drives our growth and progress.

**What progress will you make?**

Treasury and Trade Solutions provides integrated cash management, working capital and trade finance solutions to multinational corporations, financial institutions and public sector organizations around the globe. With the industry's most comprehensive suite of digitally enabled platforms, tools and analytics, Treasury and Trade Solutions leads the way in delivering innovative and tailored solutions to clients.

The Client Experience Manager will be assigned a large portfolio of clients to manage, providing service oversight for their entire transactional banking relationship as well as being their point of escalation. You will be required to partner with clients to provide proactive service and solutions and to build strong relationships with them. Key to the role is the ability to understand clients’ business.

**In this role, you're expected to**:

- Manage a portfolio of high-profile clients and serve as single point of contact for queries, engaging to understand client service needs and gaps
- Liaise with internal and external cross-functional partners to deliver customer service that meets or exceeds client expectations
- Ensure transactions are executed timely and accurately
- Identify and implement process improvements and test new features/functions
- Perform regulatory, audit and control assessments and create reports for internal and/or external distribution
- Contribute to short and long-term projects and engage with global partners where necessary to meet client requirements
- 5-8 years of previous cash management and financial services experience preferred
- Consistently demonstrate clear and concise written and verbal communication
- Proven organizational skills
- Demonstrated ability to drive results in a fast-paced, goal-oriented environment
- Bachelor's degree/University degree or equivalent experience
- **Job Family Group**:
Customer Service
- **Job Family**:
Institutional Client Management
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.

View the **EEO Policy Statement**.

View the **Pay Transparency Posting


  • Experience Leader

    1 week ago


    Auckland City, New Zealand GrowPro Experience Full time

    **About us** We are GrowPro Experience, an international Startup that designs experiences and offers free advice to adventurous souls who want to live, study, and work abroad. **Your functions** - Welcoming students in local coworking (includes airport pick up service) - Negotiation with local partners (related to events and destination activities) -...


  • Auckland City, New Zealand Russell McVeagh Full time

    Russell McVeagh is one of New Zealand's premier law firms. We employ approximately 350 staff and partners across our Auckland and Wellington offices. Our values of Respect, Curiosity, Excellence and Tenacity reflect who we are and how we work together. We actively encourage diversity and are committed to the success of all our staff. **About the...


  • Auckland City, New Zealand Aurecon Group Full time

    What's the mahi? We are looking for a new Client Experience Ambassador for our Auckland office on a 12-month fixed-term parental leave cover. In this role, you will play a vital part in changing the way we deliver Workplace Experience. As one of the first points of contact in our stunning Auckland office, you'll communicate our brand by creating an...


  • Auckland City, New Zealand Cultivate Full time

    A high performing business that values and promotes their people - Join a social, fun, commercially savvy and collaborative team - Hybrid WFH/ WFO, stunning offices, get the 'city feel' closer to home You’re **SMART** - maybe you’ve just completed your studies or decided to work your way up instead? You’re **MOTIVATED**- excited about a career...


  • Auckland City, New Zealand Cultivate Full time

    A high performing business that values and promotes their people often! - Join a social, fun, commercially savvy and collaborative team - Mon - Fri, stunning offices, hybrid way of working You’re **SMART** - maybe you’ve just completed your studies or decided to work your way up instead? You’re **MOTIVATED**- excited about a career opportunity with...


  • Wellington City, New Zealand New Zealand Government Full time

    About us The Ministry of Social Development is a people-centred organisation. We're in communities across the motu, working with partners to help New Zealanders be safe, strong and independent. We provide social policy and advice to government and assistance, including income, employment and housing support to people of all ages, families, whānau and...


  • Auckland City, New Zealand Beca Full time

    **Client Experience Senior Advisor** We are looking for a someone who is passionate about nurturing and developing a genuine client centric culture across our growing business. This is your opportunity to work alongside an incredible team to help the business realise its full potential in the New Zealand market. Ultimately, you’ll be able to look back on...

  • Client Experience

    2 days ago


    Auckland City, New Zealand Glass Octopus Ltd Full time

    Salary: Up to $55k - Hybrid working in Kingsland with free parking - Clear career progression working with an experienced team Glass Octopus is excited to present a fantastic opportunity for an Administrative Assistant role at Authentic Digital! Are you an organised and detail-oriented individual looking to contribute to a dynamic and growing marketing...


  • Auckland City, New Zealand Buddle Findlay Full time

    **Why us?** You'll be joining a fun and dynamic team that ensures our clients, internal people and anyone who interacts with Buddle Findlay has an exceptional experience. We will teach you all you need to know, there is no work on weekends, and you'll have the chance to experience our warm and friendly work environment. **The opportunity** We are on the...

  • Client Manager

    2 days ago


    Auckland City, New Zealand RWA Technology People Full time

    Be part of a major disrupter in the market - Hybrid and Flexible working arrangements - Exciting and dynamic team and culture The Auckland based Client Manager will jointly focus on existing companies within the portfolio and actively source new business. Along with a competitive package and a progressive future, you will have a genuine opportunity to be...


  • Wellington City, New Zealand New Zealand Government Full time

    About us The Ministry of Social Development is a people-centred organisation. We're in communities across the motu, working with partners to help New Zealanders be safe, strong and independent. We provide social policy and advice to government and assistance, including income, employment and housing support to people of all ages, families, whānau and...


  • Auckland City, New Zealand DKSH Full time

    **Location**:Auckland, NZ, NZ**Job Function**:Marketing**Requisition Number**:140460**Description**: **Drive Growth. Be the Difference.** - At DKSH, our mission is to enhance lives by connecting people with exceptional products, services, and insights. As the trusted partner for companies looking to expand their reach in Asia and beyond, we are dedicated to...


  • Auckland City, New Zealand NTT Ltd. Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...


  • Auckland City, New Zealand The Creative Store Full time

    Our client is an Auckland based digital agency, working at the forefront of marketing transformation, providing end-to-end digital marketing services to B2B technology, software and professional services brands across Australasia and beyond. They are looking for a Client Marketing Manager to join their team. In this pivotal client facing role, the Client...


  • Auckland City, New Zealand NTT Ltd Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...

  • Client/trust Manager

    8 months ago


    Auckland City, New Zealand Emergent Full time

    We are seeking a Client/Trust Manager with experience in estate planning or wealth management, or a background in legal or financial advisory experience. Bullet Points - Permanent Role based in Remuera - Benefits include: Health and Life Insurance Cover, discounts on company products and services through commercial business partners - Career growth and...


  • Auckland City, New Zealand Civil And Commercial Construction Limited Full time

    As a result of continued growth, our client is looking for a motivated, higher performer to join their dynamic team as a Client Service Manager. The Client Relations Manager is a key part of the team to deliver clients a great experience and meet client’s needs. **This job is required to perform: (specific duty tasks)** - Provide support and resolution for...

  • Client Site Manager

    10 hours ago


    Auckland City, New Zealand Canon Full time

    As a market leader in Business Process Optimisation and IT services for over 20 years, Canon Business Services ANZ helps organisations optimise, automate and transform their operations, setting them up for greater growth. We work collaboratively with customers to get the results they want, delivering bespoke solutions designed to meet and exceed their...


  • Auckland City, New Zealand Team Recruitment Full time

    **The company**:A large global freight forwarding business who's brand has a very strong presence in the market place, they also pride themselves on their excellent service offering across the entire supply chain. **The: Role**:Managing a portfolio of corporate clients, building strong relationships and gaining a solid understanding of their business needs...


  • Auckland City, New Zealand Team Recruitment Full time

    **The company**:A large global freight forwarding business who's brand has a very strong presence in the market place, they also pride themselves on their excellent service offering across the entire supply chain. **The: Role**:Managing a portfolio of corporate clients, building strong relationships and gaining a solid understanding of their business and...