Customer Support/office Admin

8 months ago


Auckland City, New Zealand Alignz Recruitment Full time

Our client is based in Manukau and specialize in the sale and distribution of Home and Office security cameras, recorders and controllers as well as POS software, scanners, printers, cash registers etc.

Our client is looking for an experience customer support person to join their growing team.

Duties and Responsibilities:

- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with customers
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with our Product, Sales and Marketing teams
- Visiting clients and installing POS system, EFTPOS, alarm, etc.

**To be successful you must**:

- Must be Tech Savvy
- Must have customer support or customer service experience
- Previous experience installing EFTPOS, POS system, CCTV, etc. would be advantageous
- Be self-motivated and be able to work autonomously
- Have a strong work ethic and a can-do attitude
- Must be flexible and be ready to work weekends if required
- Must hold NZ Full Driver's License

**What's on offer**:

- A competitive salary based on experience
- Flexible work hours

Standard pre-employment checks will be required and you must be eligible to work in New Zealand.


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