Senior Technical Claims Specialist

3 weeks ago

Auckland City, New Zealand QBE Insurance Full time

**Primary Details**
Time Type: Full time

Worker Type: Employee

**The opportunity**

Here at QBE, our values and culture are the most important thing that sets us aside from our competitors. We are known in the industry to be customer focus. It's all about the quality not the quantity that sets us apart and creates long term relationships with our stakeholders.
- Permanent, full-time position, in the long tail claims team
- Auckland based role, hybrid working with 2 days in the office.

**Your new role**
- Identify and implement strategies to minimize Claims Cost and Leakage from the day-to-day claims management.
- Work with the National Claims Manager and Service Providers, to assess, respond and manage complex claims and CAT events.
- Determine policy response, lodge claims, set reserves and authorise payments within scope of authority and settle claims in the most cost-effective manner escalating issues as needed.
- Assist Claims Specialists with referrals on more complex matters including interpreting and actioning legal and expert reports, coaching and training where skills gaps are identified.
- Assist Claims Specialists with identification of suspicious or potentially fraudulent claims, notifying the Claims Specialist Team Leader and guiding Claims Specialist with appointment of investigator and briefing solicitors if further action is to be taken.
- Mentor team members

**About you**
- An experienced Senior Technical Claims Specialist with a proven track record in supporting diverse longtail claims.
- Proven experience & proficiency in working through complex general liability claims.
- Track record in being the escalation and referral point for complex liability claims.
- Customer centric, with excellent communication and conflict resolution skills
- Preference in ANZIIF qualifications
- Analytical, can dig beneath the service and navigate ambiguity.

**About QBE**

We can never really predict what's around the corner, but at QBE we're asking the right questions to enable a more resilient future - helping those around us build strength and embrace change to their advantage.

We're an international insurer that's building momentum towards realising our vision of becoming the most consistent and innovative risk partner.

And our people will be at the centre of our success. We're proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities.

With more than more than 11,000 people working across 27 countries, we're big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.

We believe this is our moment - what if it was yours too?

Your career at QBE - let's make it happen

**Benefits**

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

- 'Hybrid Working' - a mix of working from home and in the office to enhance your work/life balance
- Our 'Thriving at our Best' wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
- 18 weeks' gender-equal flexible leave for all new parents, including paid super
- The ability to maximise retirement savings through voluntary super contributions and company matching
- Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums
- Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners

**Rewards & Recognition**

We value our employee's experience with us and are proud to have been recognised for the following awards:

- 2021 LinkedIn Top Employer & HRD Employer of Choice
- 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards
- Gold Employer status for 4 years in a row 2019 - 2022 Australian Workplace Equality Index (AWEI) - the definitive national benchmark on LGBTQI+ workplace inclusion
- Ranked 6th place in the AAGE Top Graduate Employers 2021 as voted by graduates
- Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads)
- Family First accredited employer since 2021

**** ** and let's make it happen**

to help build a more resilient future, for our customers and the community, we encourage you to ****

Application Close Date: 08/06/2024 11:59 PM

How to Apply:
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

Job ID 321737

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