Service Desk Analyst
3 months ago
Permanent, full-time position
- Excellent staff benefits, hybrid working
- Great pathway to progress your career
**About CodeBlue, the Managed IT Services sector of Fujifilm Business Innovation New Zealand**
At FUJIFILM Business Innovation (FBNZ), our commitment to empowering Kiwis to harness the power of technology is unwavering: 'We never stop finding ways to help Kiwi’s work smarter.
As a wholly-owned subsidiary of FUJIFILM Business Innovation, CodeBlue aspires to be the forefront provider of IT strategy, IT operations, business processes, and business intelligence for mid-sized New Zealand organizations and businesses. The CodeBlue business unit employs 180 people across NZ and provides IT Managed Services to over 300 organisations nationwide. At CodeBlue, the pursuit of delivering an exceptional customer experience is not just a goal; it is the driving force behind every endeavour.
**About the role**
Prior experience with Microsoft environments is a must have for this role, including Windows Operating system, MS Office, cloud technology (Sharepoint, Onedrive), and Windows Server and Active Directory.
**Key responsibilities include**:
- Provide first line response to enable callers to solve their problems.
- Utilising remote access tools to provide technical support to end users.
- Search documentation and previous requests for assistance on related topics to establish possible solutions to user issues/queries.
- Ensure that requests for assistance are properly logged, assigned and responded to in a timely manner and according to agreed standards and procedures.
- Identify and escalate situations requiring urgent attention.
**Skills & experience**
- Experience in the use and support of a range of end user devices
- Knowledge of the following technologies: Windows Operating system, MS Office, cloud technology - Sharepoint, Onedrive, Networking Fundamentals, Windows Server and Active Directory
- Analytical/Problem solving skills
- A high level of written and verbal communication skills
- Customer service experience.
**Benefits**
- Structured progression pathway to engineering team
- Fully subsidised health insurance, including GP and prescriptions.
- Long service awardsEnhanced leave entitlements including Birthday leave
**Please note that applicants with the right to work in New Zealand will only be considered for this position
-
Service Desk Analyst
6 months ago
Christchurch, New Zealand Goughs Group Full time**Service Desk Analyst** **The role**: Are you ready to embark on an exciting journey in the world of I.T support? Join our dynamic team as a Service Desk Analyst and become an integral part of our nationwide network of branches, supporting over 600 employees. In this fast-paced role, you will provide first and second level support, tackling a wide range...
-
Service Desk Analyst
6 months ago
Christchurch, New Zealand Terra CAT Full time**Service Desk Analyst** **The role**: Are you ready to embark on an exciting journey in the world of I.T support? Join our dynamic team as a Service Desk Analyst and become an integral part of our nationwide network of branches, supporting over 600 employees. In this fast-paced role, you will provide first and second level support, tackling a wide range...
-
Service Desk Analyst
6 months ago
Christchurch, New Zealand AllRecruits Ltd Full timeThe Service Desk Analyst assists customers with any issues or requests for service that they have and ensure that we deliver resolution for this. As the frontline for our customers, this role is essential to our success as a business ensuring that we deliver our services effectively and efficiently leading to great customer...
-
Service Desk Analyst
6 months ago
Christchurch, New Zealand AllRecruits Full timeThe Service Desk Analyst assists customers with any issues or requests for service that they have and ensure that we deliver resolution for this. As the frontline for our customers, this role is essential to our success as a business ensuring that we deliver our services effectively and efficiently leading to great customer...
-
Service Desk Analyst
3 months ago
Christchurch, New Zealand Stantec Full timeService Desk Analyst - ( 240003AB ) **Description** **Service Desk Analyst - Full Time** **Christchurch** Full time role: 6.00 am - 2.30 pm Monday - Friday Our Information Technology team in New Zealand is expanding. We are now recruiting for a Tier 1 Service Desk Analysts to fill a permanent full-time role based in our Christchurch office. **The...
-
Service Desk Analyst
3 weeks ago
Christchurch, New Zealand University Of Canterbury Full timeFull-time 37.5 hours per week (1.0 FTE)Continuing (permanent) positionGenerous annual leave provisions and professional development opportunitiesAu Mahi | What You Will Do The role of Digital Services Service Desk Analyst is to provide exceptional customer centric technical assistance and support. Working at both Level 1 and 2, you will be dealing with a...
-
Service Desk Analyst
3 weeks ago
Christchurch, New Zealand University Of Canterbury Full timeFull-time 37.5 hours per week (1.0 FTE)Continuing (permanent) positionGenerous annual leave provisions and professional development opportunitiesAu Mahi | What You Will DoThe role of Digital Services Service Desk Analyst is to provide exceptional customer centric technical assistance and support. Working at both Level 1 and 2, you will be dealing with a wide...
-
Service Desk Analyst
6 months ago
Christchurch, New Zealand Christchurch City Council Full timeAre you an experienced Service Desk superstar looking to take your career to the next level? Christchurch City Council are seeking a Technical Analyst for a 6 month fixed-term position. At the Council, we strive to achieve first-class delivery in all aspects of our community-based services through the use of high-quality and professionally built ICT systems...
-
Service Desk Analyst
4 weeks ago
Christchurch, New Zealand University of Canterbury Full timeRatonga Matihiko | Digital Services Located in Ōtautahi | Christchurch, Aotearoa | New Zealand - Full-time 37.5 hours per week (1.0 FTE) - Continuing (permanent) position - Generous annual leave provisions and professional development opportunities - Kia hiwa rā, kia hiwa rā!_ - He hiahia, he pūkenga nōu ki te mahi a te _**_Service Desk Analyst_**_?...
-
Service Desk Analysts
6 months ago
Christchurch, New Zealand Christchurch City Council Full timeAre you an experienced Service Desk superstar looking to take your career to the next level? Christchurch City Council are seeking two fixed term Technical Analysts. At the Council, we strive to achieve first-class delivery in all aspects of our community-based services through the use of high-quality and professionally built ICT systems and tools for our...
-
Service Desk Technical Analyst
3 months ago
Christchurch, New Zealand Christchurch City Council Full time**_E nga iwi, e nga karangatanga huri noa i te motu, tenei te mihi atu ki a koutou katoa. He piiraa tenei ki a koe. Haere mai ki te tono mo tetahi tuunga i te Kaunihera o te Taone o Ōtautahi._** Are you an experienced Service Desk superstar looking to take your career to the next level? Christchurch City Council are seeking a Service Desk Technical Analyst...
-
2 X Service Desk Technical Analysts
3 months ago
Christchurch, New Zealand Christchurch City Council Full time**_E nga iwi, e nga karangatanga huri noa i te motu, tenei te mihi atu ki a koutou katoa. He piiraa tenei ki a koe. Haere mai ki te tono mo tetahi tuunga i te Kaunihera o te Taone o Ōtautahi._** Are you an experienced Service Desk superstar looking to take your career to the next level? Christchurch City Council are seeking 2 x Service Desk Technical...
-
Service Desk Analyst
1 month ago
Christchurch, New Zealand Pgg Wrightson Full timeThis is an exciting opportunity to join an IT Service Desk team which is proud of its Service Management maturity. As a member of our team, you will not only be a respected technical voice, but also have the opportunity to be involved in the team's drive toward our vision of superior Client delivery and providing an ever-evolving contribution to PGW business...
-
Service Desk Analyst
1 month ago
Christchurch, New Zealand Pgg Wrightson Full timeThis is an exciting opportunity to join an IT Service Desk team which is proud of its Service Management maturity. As a member of our team, you will not only be a respected technical voice, but also have the opportunity to be involved in the team's drive toward our vision of superior Client delivery and providing an ever-evolving contribution to PGW business...
-
Service Desk Analyst
1 month ago
Christchurch, New Zealand Pgg Wrightson Full timeThis is an exciting opportunity to join an IT Service Desk team which is proud of its Service Management maturity. As a member of our team, you will not only be a respected technical voice, but also have the opportunity to be involved in the team's drive toward our vision of superior Client delivery and providing an ever-evolving contribution to PGW business...
-
Service Desk Analyst
1 month ago
Christchurch, New Zealand PGG Wrightson Full timeThis is an exciting opportunity to join an IT Service Desk team which is proud of its Service Management maturity. As a member of our team, you will not only be a respected technical voice, but also have the opportunity to be involved in the team's drive toward our vision of superior Client delivery and providing an ever-evolving contribution to PGW business...
-
It Service Desk Analyst
1 month ago
Christchurch, New Zealand Foodstuffs South Island Limited Full timeSelect how often (in days) to receive an alert: Business Unit: Foodstuffs South Island Limited Job Type: Full time Job End Date: About usWe're a team of 14,000 who make sure South Islanders have access to the groceries and essentials they need. Proudly 100% Kiwi-owned and operated, our co-operative has more than 200 PAK'nSAVE, New World, Four Square,...
-
Service Desk Technician
5 months ago
Christchurch, New Zealand Te Whatu Ora – Health New Zealand Waitaha Canterbury Full timePermanent full-time positions available with the Service Desk. - Working 40 hours from Monday to Sunday so must be available to work some weekends as part of a roster - A real passion to help people and deliver world-class customer service - An ability to support customers for technology related incident and requests **Mō te tūnga | About the role** Te...
-
It Service Desk Analyst
1 month ago
Christchurch, New Zealand Foodstuffs South Island Limited Full timeSelect how often (in days) to receive an alert: Business Unit: Foodstuffs South Island Limited Job Type: Full time Job End Date: About usWe're a team of 14,000 who make sure South Islanders have access to the groceries and essentials they need. Proudly 100% Kiwi-owned and operated, our co-operative has more than 200 PAK'nSAVE, New World, Four...
-
It Service Desk Analyst
1 month ago
Christchurch, New Zealand Foodstuffs South Island Limited Full timeSelect how often (in days) to receive an alert:Business Unit: Foodstuffs South Island LimitedJob Type: Full timeJob End Date:About usWe're a team of 14,000 who make sure South Islanders have access to the groceries and essentials they need. Proudly 100% Kiwi-owned and operated, our co-operative has more than 200 PAK'nSAVE, New World, Four Square, Raeward...