Client Service Manager

4 months ago


Christchurch, New Zealand prorecrutementnz Full time

We are on the lookout for a Client Service Manager to join a company in Christchurch. Reporting directly to the Manager, you will be responsible for:

- Plans, administers and reviews customer services and after-sales services, and maintains sound customer relations.
- developing and reviewing policies, programs and procedures concerning customer relations and goods and services provided
- ensuring operational efficiency within the organisation
- providing direction and feedback to organisation members and assisting with recruitment
- managing, motivating and developing staff providing customer services
- planning and implementing after-sales services to follow up customer satisfaction, ensure performance of goods purchased, and modify and improve services provided
- liaising with other organisational units, service agents and customers to identify and respond to customer expectations

Job pre-requisites:
Have reliable transport or be planning to relocate before starting the role

At least 3 years of relevant experience or relevant qualifications.

30-40 hours per week.

Relevant experience is needed for this role. Experience as a Customer Service Officer in any organisation is acceptable.


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