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Team Lead

3 months ago

Otago, New Zealand New Zealand Government Full time

Opportunity to lead, coach and motivate a team
- Encourage innovation and empower your people
- Join the Customer and Compliance Services (CCS) Leadership group as a Team Lead (L2)

Ara Whiwhi Mahi - The opportunity
Challenge your already established leadership skills and join us with an opportunity as a Team Lead (L2) in Customer and Compliance Services (CCS).
We work with and manage over 174,000 small and medium sized business customers. Our customers are organisations with 6 to 49 employees, or a GST turnover of $1 million or more but less than $30 million. We work closely with the Micro Business segment as our customers are similar.
Mō te tūnga - About the role
Salary range $111,538 - $122,921
This is a team leadership role with compelling purpose. Lead and support your team to improve customer experience and champion IR's customer-centric and intelligence culture within a professional compliance environment.

**In this varied role you will**:

- encourage innovation in your team; continually looking for opportunities to improve our services for customers, across all our channels and products
- actively coach and lead your people and empower them to provide end-to-end customer service, enabling our 'right from the start' approach
- role model IR's leadership behaviours and deliver on customer and performance outcomes
- act as a point of escalation or assistance to support resolution of complex issues to achieve better outcomes for IR and our customers
- focus on supporting your team to develop and build their capabilities; fostering continuous learning and growth, to ensure a positive employee experience
- support the health, safety and wellness of your people.

Mōu - About you
To be successful in this position you will possess some of the following attributes:

- An understanding of IR's customer base, Customer Segment Strategies and Customer Segment Plans and how they align with the overall strategic direction of CCS and IR
- An ability to explain the 'why' behind our direction and decisions, so your people feel connected and know how their everyday work contributes to IR's goals and outcomes
- Strong leadership skills, including the ability to motivate and empower people through coaching
- A strong desire to learn and grow as a people leader
- The ability to effectively design, plan, manage and integrate change
- The ability to make effective decisions that consider the impacts and interdependencies
- Preferably a relevant tertiary qualification and or role experience that evidences credibility

Be part of our fast paced environment that is all about people. Put your capability and learning, experience and passion into play to take your team further.
Mō mātou - About us 
Te Tari Taake Inland Revenue plays a critical role in improving the economic and social wellbeing of Aotearoa New Zealand. We do this by collecting and distributing money - we collect 80% of the Crown's revenue and distribute social support payments.
We are committed to keeping to the Treaty of Waitangi's guiding principles in our work for and with Māori customers and our employees, their whānau, hapū and iwi. Also important to us is how we work - our organisation continues to develop a culture which is customer-centric, intelligence-led, agile, and inclusive.
Our people make tax compliance simpler by giving support and providing confident, accurate advice around complex and global tax issues.
We demonstrate Whanaungatanga, Manaakitanga and Mahi Tika in everything we do, so we can continue to make Aotearoa New Zealand an even better place to live and work.
Customer and Compliance Services (CCS) is made up of two groups: Individuals and Business. Together we are a team of approximately 3,200 people, in sites across the country.
We are the first point of contact for IR's customers, from individuals through to families and local and international businesses. We provide tax technical and legal support for IR, and we're connected to other agencies.
Hours of work
You will work 75 hour 50 minutes per fortnight to be worked across Monday to Friday.
- Your recent experience in motivating and empowering people in a compliance or regulatory role through coaching
- Your recent experience in the design, planning, management or integration of change
- Your recent experience in making effective decisions with consideration for impacts and interdependencies

Applications close at 5pm on Sunday, 19 May 2024.
At Inland Revenue, we truly embrace diversity and inclusion and promote a flexible and supportive work environment that meets the needs of our people and business.
We have trust and integrity - we innovate to make a difference - we value people - we work together.