Motor Assessing Quality Assurance Analyst

2 weeks ago


Auckland City, New Zealand TOWER Insurance Full time

**Why you'll love working with Tower**

At Tower, we put our people first and pride ourselves on creating a diverse and inclusive space that provides opportunities for everyone to thrive. As a unique Kiwi and Pacific insurer operating for almost 150 years, with roots all the way back to Dunedin NZ, we embrace and encourage our people to bring their whole selves to work.

We celebrate all ages, genders, sexual orientations, races, religions, anything that helps to make our people special. We are proud holders of the Rainbow Tick which is an important symbol for us.

**What will you be doing?**

Reporting to the Quality Assurance Manager, you will be part of developing a best-in-class motor quality assurance function. Reviewing motor assessments/repairs across our internal, external and repair partner networks for opportunities in cost management and process improvement.

**Working with our existing QAs you will help develop a best in-class Motor Quality Assurance function which will focus on**:

- Reviewing and reporting on motor assessments for internal and external assessors, and our preferred partner network, your reports will consider:

- Adherence to agreed assessing process
- Adherence to industry standards
- Event description consistent with vehicle damage
- Repair cost adjustment accuracy to identify cost management opportunities missed,
- Assist in compiling data and information for ad hoc projects as and when required
- Highlight opportunities to improve process or systems
- Develop relationships with key stakeholders to allow constructive feedback

**What you'll need**

**To be successful in this role, you will also be able to demonstrate the following**:

- Must have
- Trade Certificate in relevant motor industry discipline
- Industry recognised qualification desired
- An advantage
- Up to date understanding or the motor repair industry
- Prior Assessing and Loss Adjusting experience.
- Broad knowledge of assessing, or repair quoting and cost control.
- Demonstrated knowledge of structural repair procedures and standards
- Sound understanding of relevant regulations and compliance requirements
- Experience in administration and the preparation of reports - desired
- Understanding of repair contracts - desired

We pride ourselves on encouraging everyone to bring their whole selves to work, and we embrace diverse opinions, experience and backgrounds. Making sure we are doing what's right.

**What Tower will bring to the table**

In addition to a competitive salary, we offer benefits to celebrate and look after our Tower employees.

**Highlights include**:

- Our people come first as we offer 16 weeks of paid leave for the primary carer and 4 weeks of paid leave partner's leave.
- A paid day off on your birthday, as well as two extra annual leave days every year and the option to buy an additional eight days of leave. So up to six weeks off
- Annual Performance Review where you get to showcase your progression.
- Wellness leave instead of sick leave so you can proactively look after your health and wellbeing
- Career growth - we promote internal capability; we also have programmes that recognise star performers.
- Flexible workplace opportunities at our beautiful 6 Green Star Fanshawe St office packed with modern technologies, stand-up desks, open space and coffee machines in two large modern kitchens with cafe-inspired dining areas.
- Discounts on Tower insurance products of up to 50%
- Free Life Insurance of up to four times your annual base salary
- Paid parental leave top up for 16 weeks.
- Retail deals and discounts with Les Mills, JB Hi-Fi, PB Tech, The Coffee Club,
- Warehouse Stationery and more



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