Service Management
10 hours ago
About the role
ANZ New Zealand Service Managers provide proactive and reactive management of services whilst driving a continuous service performance and improvement mindset. They represent Technology through strong relationships with ANZ business partners as well as representing NZ Technology Service Management standards with ANZ Group Technology. They collaborate with Technology teams to provide stable services that meet agreed Service Level Agreements with our ANZ business and most importantly ANZ customers. Service Managers represent the ANZ NZ business in all Major Incidents impacting ANZ New Zealand.
This role may require out of regular business hours work, due to the nature of service to be provided ensuring the bank's safety and functionality for our customers.
The preferred location is Wellington, however other locations may be an option.
What will you bring?
We know not everyone will bring all of the skills and experience, and at ANZ we are focused on people bringing a growth mindset to their approach to work. Some of the skills we are looking for are below, but don’t worry if you don’t have all of these as learning on the job is the way we work.
Excellent stakeholder management skills across all levels of an organisation including senior and executive leadership.
A strong understanding of the services provided by ANZ New Zealand/the banking industry either broadly or specialised in some areas.
Self-motivated, self-directed and with a high level of accountability.
The ability to stay calm under pressure.
Excellent oral, written and presentation skills.
Experience in influencing people outside of your direct team to achieve a goal.
Understanding and/or certification in ITIL and Agile.
Experience with incident management in a technology environment
Use of ServiceNow, xMatters, Teams, Confluence and Jira would be great
People leadership and good stakeholder engagement experience would be ideal
So, why join us?
There’s something special about being part of ANZ. From the moment you join us, you’re part of a team working towards a common goal: improving the financial wellbeing and sustainability of our millions of customers.
We offer a range of benefits tailored to the countries in which we operate including Health and Wellbeing programs and flexible working arrangements.
Job Posting End Date
, 11.59pm, (New Zealand)
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