![Wellington Management Group](https://media.trabajo.org/img/noimg.jpg)
Accommodation and Hospitality Manager
2 weeks ago
We are based in Wellington and are looking for an accommodation manager to join our team and help manage our buildings portfolios. In our building, we operate as hotels, Airbnb, long-term stay, and emergency housing.
Job description:
- Provide a welcoming environment and provide needed services for guests;
- Ensure that health and safety requirements are met in the buildings.
- Resolve issues regarding hotel services and amenities.
- Evaluate hotel performance and ensure compliance with health and safety rules.
- Inspect the grounds, public areas and guest rooms for appearance and cleanliness
- Ensure company standards for housekeeping, decor and guest services are met
- Answer guest questions about hotel services and policies
- Coordinate front-office and back-office activities and resolve any problems
- Deal with Case officers for booking and follow up for the pending invoices.
- Monitor customer activities inside the building
- Investigate incidents and create reports by recording observations, occurrences, and surveillance activities;
- Patrolling all the property premises
- Filling in the security log
- Monitoring the security cameras
- Responding to calls when colleagues need assistance
- Communicate with guests during the event of fire and reassure guests
- Report all information this is recorded and shared with all shifts.
**Requirements**:
Hospitality or management related qualification or 3 years relevant experience required
**Job Types**: Full-time, Permanent
Pay: $29.66 - $30.00 per hour
Expected hours: No less than 30 per week
Schedule:
- Public holidays
- Shift work
- Weekend availability
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