Customer Operations Support Coordinator

4 months ago

Christchurch, New Zealand Christchurch Airport Full time

Diverse responsibilities in a dynamic work environment
- Professional growth and development opportunities
- Inclusive workplace with excellent benefits

**The Opportunity**:
Are you passionate about providing top-notch service and ensuring everything runs smoothly behind the scenes? We’re looking for a Customer Services Support Coordinator to join our team and support the efficient operation of the airport terminal. You’ll be the go-to person for a range of responsibilities, from managing customer relationships to handling critical administration tasks. Your role will involve working closely with various stakeholders, ensuring everything from stationery orders to security procedures are flawlessly executed.

This is a fixed term opportunity covering a period of parental leave.

**About You**:
**You’re perfect for this role if you have**:

- At least 3 years of experience in office administration, with a knack for handling multiple tasks in a fast-paced environment.
- Proficiency in Microsoft Word, Excel, and Outlook, with experience in ERP/ financial systems being a plus.
- A customer-first mindset, backed by experience in a dynamic customer service desk environment, preferably in an airport setting.
- The ability to manage diverse responsibilities, from processing lost and found items to supporting emergency operations.
- A proactive approach to learning and understanding airport operations, helping to ensure seamless services for all stakeholders.

You are energized by the opportunity to live our values every day: Be Forward-thinking, Make a Difference, Look After Each Other, and Be Stronger Together. We value team players who will do what it takes to help customers, stakeholders, and colleagues alike.

**About Christchurch Airport**

Christchurch International Airport Limited (CIAL) is a multi-dimensional business, championing Te Waipounamu the South Island and Aotearoa New Zealand for today and tomorrow. Our central focus is achieving three core objectives: Enhancing People’s Lives (our team, customers, partners and communities); Fuelling economic prosperity of the South Island and New Zealand; and being Great Kaitiaki of our Planet (safety, security and sustainability).

CIAL operates New Zealand’s 2nd largest airport, and our success has a direct correlation to the success of our city, region and country.

Join our team of 200 and see what difference you can make every day.

**What's in it for me?**

In return for your hard work and dedication you will be rewarded with a competitive remuneration package, the level of which will be dependent on your experience and expertise. Other amazing benefits include free onsite car parking, annual flu shots, first aid training and more.

You will have the opportunity to extend your technical knowledge and practical experience within a workplace that prides itself on its culture and reputation. You will have access to ongoing professional development and networks internally and externally to help you reach your full potential.

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