Application Support Analyst

4 days ago


New Zealand Blueshift Full time

We are looking for an Application Support Analyst in New Zealand to join our remote-first engineering team. You will provide technical and product support to clients using our market leading business software, ensuring our platinum levels of client service and satisfaction are maintained. We’ve been around since 2002 and have established ourselves as the market leader for our niche in ANZ, and we’re steadily growing our team as we grow our client base of major FMCG companies in Australia, New Zealand and Asia.

Our engineering team is fully remote, working from home but we still meet up regularly to maintain a social connection (as COVID restrictions allow). We’ve also implemented a set of remote-first perks for home office setup, personal learning and health & wellbeing, and we maintain a longstanding commitment to sensible work hours and a strong team focus on learning and improvement.

**Salary Range** $70,000 - $90,000 NZD

**Key Responsibilities**
- Producing documentation and knowledge base articles for our clients.
- Collaborating with software engineers and consultants on support incidents.
- Assisting clients and consultants with validation of data and investigating data discrepancies.
- Investigating data integration errors and failures.
- Configuring software settings and configuration to client requirements.
- Performing other technical tasks such as system maintenance, patching, etc.

**Ideal Attributes**
- You have a background in Support, IT or Software.
- You have experience in supporting Windows servers and Microsoft Office products.
- You have experience with Microsoft SQL Server and can work with basic SQL queries and scripts.
- You have excellent troubleshooting and problem-solving skills.
- You are a positive and patient communicator with excellent written and verbal communication skills.
- You are a team player who enjoys working collaboratively with others and is committed to delivering client needs.
- You are self-motivated and organized and you work well under pressure or time constraints.
- You pay attention to detail and love to excel in your work, always striving to improve.
- You have flexibility to occasionally work flexible hours if needed to fulfill client needs, in particular to occasionally start early to support US clients.

**Other Notes**
- This role is full time work from home, so location is flexible.
- Standard work hours will be 8:15am-5:15pm Mon-Thurs and 8:15am-12:15pm Fri.
- For legal reasons we can only employ those with full work rights in NZ.



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