International Business Service Executive
7 days ago
Are you a customer service extraordinaire with Thai speaking abilities? Are you keen to develop your relationship building skills? We have an exciting opportunity to join the International Business team on a Full time basis
**The role**:
Are you someone who often receives commendable feedback from customers, your manager or peers? Do you feel you offer exceptional customer satisfaction each and every time? This exciting opportunity could be perfect for you if you are keen to develop on those skills whilst scoring valuable experience working within our International Business department. This job is all about customer satisfaction Any given day you'll be approaching and checking in with our customers to make sure they are satisfied. You'll become familiar with our patrons and will be able to identify them the next time they visit. You'll ensure that all questions and feedback are dealt with swiftly and professionally and you'll be ahead of the game by anticipating customer needs and coming up with process improvement initiatives. You'll need to be comfortable writing reports and will enjoy assisting with implementing VIP promotions and activities as well as having strong organisational skills to manage customer requests and requirements.
**You**:
Firstly you'll need to have the ability to converse in Thai language and have a strong background in customer service. Maybe you've worked with VIP's before or you've an awareness of the pressures that come with working in a demanding environment. You'll be professional and well presented with a good eye for detail with a naturally calm yet efficient demeanour.
**The must-have's**:
- Flexibility to work on a rotating roster within a 24/7 environment
- Over 20 years old
- Good credit history
- Able to converse confidently in Thai language
- Knowledge of casino operation would be advantageous
**The perks**
- Heavily discounted car parking
- $2.50 meals in our staff restaurant
- Full subsidised medical insurance
- lots of discounts across site
- Uniform provided and laundered
- Development opportunities to build and establish a career at the home of entertainment
The career opportunities we have at SkyCity are so diverse, and so are we. We don't just accept differences, we celebrate and support them. We recruit based on capability and performance - regardless of gender, gender identity or expression, race, national origin, age, educational background, disability or religious beliefs.
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