Head of Customer Service

4 months ago


Auckland City, New Zealand Keller Executive Search Full time

We are seeking a Head of Customer Service based in Auckland, New Zealand, to lead their internal Customer Service team based in Auckland. As the Head of Customer Service, you will be responsible for ensuring a high level of customer satisfaction and delivering exceptional service to their valued clients.

**Responsibilities**:

- Lead, mentor, and develop the Customer Service team, fostering a positive and collaborative work environment.
- Establish and maintain customer service standards and procedures, ensuring efficient and effective service delivery.
- Monitor and analyze customer service performance metrics, identifying areas for improvement and implementing corrective actions.
- Manage customer inquiries and escalations, ensuring timely and satisfactory resolutions.
- Collaborate with other departments to optimize processes and provide seamless customer experiences.
- Stay up-to-date with industry trends and best practices, implementing relevant changes to improve customer service operations.

**Requirements**:

- Minimum of 5 years of experience in a customer service leadership role.
- Proven track record of driving customer satisfaction and team performance.
- Excellent leadership and coaching skills, with the ability to motivate and inspire a team.
- Strong problem-solving and decision-making abilities.
- Exceptional communication and interpersonal skills.
- Ability to work in a fast-paced environment and handle multiple priorities.
- Experience in managing customer service teams within a contact center or similar environment.
- Proficient in customer service software and CRM systems.

**Benefits**
- Remote Work
- Permanent Position
- 30-Day Paid Leave
- 5-Day Work Week
- A competitive salary, reflective of your experience
- Health insurance coverage



  • Auckland, New Zealand Keller Executive Search Full time

    We are seeking a Head of Customer Service based in Auckland, New Zealand, to lead the Customer Service team based in Auckland. As the Head of Customer Service, you will be responsible for ensuring a high level of customer satisfaction and delivering exceptional service to our valued clients. To learn more about our executive recruitment and headhunting...

  • Head of Customer

    4 months ago


    Auckland City, New Zealand 84 recruitment Full time

    Are you a strategic sales **leader** with a passion for customer satisfaction and driving revenue growth? Do you thrive in a fast-paced, complex environment and have a track record of empowering engaged teams? Keep reading - 84 Recruitment is delighted to partner with this established, well-known brand to recruit their newly created **Head of Customer**...


  • Auckland City, New Zealand Samsung Electronics Full time

    Position Summary Role and Responsibilities - Plan, develop, organise and control all service related activities, including Customer Service (Call Centre & Escalation Teams), Spare Parts, Service - Network Management, Technical Support for both B2C and B2B channels, as required by RHQ & HQ. - Responsibility for Service Cost Centre, including Spare Parts P&L...


  • Auckland City, New Zealand Waste Management Full time

    A Contact Centre Customer Services role with real Career Development Opportunities - Work in an Essential Service Industry - Work from home is an option - and we provide the equipment - Training provided to set you up for success Some of our team have been promoted, so it’s time to find our new Customer Service champions. We are looking for highly...


  • Auckland City, New Zealand Waste Management Full time

    A Contact Centre Customer Services role with real Career Development Opportunities - Work in an Essential Service Industry - Training provided to set you up for success Some of our team have been promoted, so it’s time to find our new Customer Service champions. We are looking for highly motivated professionals to join our busy and supportive Customer...

  • Head of Sales

    4 months ago


    Auckland City, New Zealand Vector NZ Full time

    Head of Sales & Service - Full-time - Engagement type: Fixed Term - Employee - Department: Vector Fibre Want to work somewhere where you are doing good for the world, your community and yourself at the same time? If you think you’ll thrive working in a sector undergoing significant transformation, working on critical projects of global significance, and...


  • Auckland City, New Zealand Starshipit Full time

    Empowering retailers to deliver great shipping experiences is what we do! As a rapidly scaling SaaS company, we are seeking a dynamic and experienced Head of Customer Success to join our team. We're looking for a senior leader with B2B SaaS experience, who can think strategically and muck in with operational activities. **The Role** **Key...


  • Auckland City, New Zealand SkyCity Entertainment Group Full time

    Join Us as the Head of Customer Experience & Innovation! Are you ready to shape the future of customer experience and digital innovation? We're looking for a visionary leader to join our brand-new, dynamic team, reporting to the Group GM of Digital Transformation. This is a unique opportunity to drive customer excellence and lead our Centre of Excellence...


  • Auckland, New Zealand SkyCity Full time

    Head of Customer Experience and InnovationJoin Us as the Head of Customer Experience & Innovation!Are you ready to shape the future of customer experience and digital innovation? We're looking for a visionary leader to join our brand-new, dynamic team, reporting to the Group GM of Digital Transformation. This is a unique opportunity to drive customer...

  • Customer Service

    3 months ago


    Manukau City, New Zealand Service Foods Full time

    **Do you thrive on helping others and have a knack for solving problems?**: - ** Do you have an IT qualification and a strong knowledge of ERP and CRM systems?**: - ** Do you enjoy Customer services?**: - ** Are you available to work evenings and enjoy a fast-paced environment?**: - **If so, we want to hear from you!** **With a focus on customer...


  • Auckland City, New Zealand NZ Blood Service (NZBS) Full time

    Permanent Full time - Auckland - A role with a difference Are you an experienced Driver with excellent customer service skills looking for a role with a difference? **About the role** Working as part of our blood collection team, this is a unique role involving the safe transportation of staff, donors and products to and from collection venues within the...


  • Auckland City, New Zealand Yorkshire Bridge Full time

    We are excited to be working on behalf of one of New Zealand's leaders in sustainable packaging solutions to find them an exceptional **Customer Service Executive**. The role will be based from home, with the need every now and then to head in to see customers at their offices. **Job Profile Summary** The primary function of this role is to facilitate the...


  • Manukau City, New Zealand PB Technologies Full time

    Head Office Customer Service Full Time (Permanent) Description We are currently looking for Customer Service Representative to join our friendly team in our Head Office! **Tasks and Responsibilities**: - Maintain a high quality, customer-focused approach to the delivery of services. - Comfortable dealing with difficult customers over the phone. - Process...


  • Auckland City, New Zealand Farrow Jamieson Full time

    Market leading electrical and automation wholesaler - Mt Wellington location - Team of 6 **About the Company** This is an exciting opportunity for an enthusiastic customer service manager to lift a technical support team’s performance from above average to excellent. The team consists of 4 technical sales support people and 2 order processing staff. What...


  • Auckland City, New Zealand Gurnishan Enterprise Ltd Full time

    **CUSTOMER SERVICE REPRESENTATIVE(S)** **Customer Service Representative** As a Customer Service Representative, you’ll spend a lot of time on your feet keeping shelves stocked, serving customers, serving delicious coffees and food, running the till, and keeping the store clean and tidy - because you know it’s the little details that add up to a great...


  • Auckland City, New Zealand Tend Full time

    We're all about changing the face of primary care - turning ordinary customer experiences into extraordinary moments of joy! We are a full-service GP provider, but not your typical GP practice. We’re re-imagining the way people access primary healthcare in our beautiful clinics, using a mobile app and exceptional customer experiences. The Tend customer...


  • Auckland, New Zealand Botany Vehicle Service 2004 Limited Full time

    We are an Auckland-based auto repair company offering a range of services. Now we are hiring a customer service manager to join our dynamic team. - This is a permanent, full-time role based in Auckland, New Zealand. - The hourly rate ranges from $30 to $35, depending on your experience, with a guaranteed minimum of 30 working hours per week.   Key...


  • Manukau City, New Zealand Service Foods Full time

    When you join our team at Service Foods, you become part of a dynamic, rapidly growing company that truly values its employees. We offer a highly competitive pay package, ongoing training and development opportunities, career progression support, as well as a discounted staff purchase scheme and a commitment to work-life balance. Our team of over 800 people...


  • Wellington City, New Zealand New Zealand Police Full time

    **Head of Service Management (ICT), it starts with you!** - **Based at Police College Porirua / National Headquarters, Wellington**: - **Grade 22**: - **Police Employee**: - **Permanent, Full Time**: - **JR 4610696** **E tῡ ki te kei o te waka, kia pakia koe e ngā ngaru o te wā.** - Stand at the stern of the canoe and feel the spray of the future...


  • Auckland City, New Zealand BNZ Full time

    **Ko mātou tēnei | This is Us** Here at BNZ, it's about more than just banking. We mahi (work) together in an agile, energising environment to create innovative solutions though our promise 'If you can imagine a better future, let's find a way'. We are looking for a Head of Onboarding & Customer Credentials to join our Everyday Banking Domain team. This...