Client Business Unit Director

6 days ago

Wellington City, New Zealand Orange Business Full time

**About the role**:
The Client Business Unit Director's primary accountabilities are to deliver the highest possible client satisfaction in the execution of complex contracts in the most efficient way, representing both Orange Business and our customers to achieve business outcomes. A CBU Director is typically assigned to complex, high-touch complex customer relationships, and holds accountability to achieve financial, contract and overall commercial outcomes - for both Orange Business and our highest value customers.

To succeed in this role, you have real, demonstrated experience of commitment to drive customer value with the ability to bring together global teams and capabilities to reach successful outcomes. At times you will need to balance competing priorities and demands, yet you don't lose sight of your end goals - satisfied customers, successful contracts, and profitable commercial deals. You're not someone who makes the sale and moves on, you enjoy delivering results and controlling outcomes; you know the challenges in successfully delivering high-complexity services to demanding customers and you thrive in an environment where you have the ability to make a real difference - both to Orange Business and to our customers.

You will work hand-in-hand with matrix-managed global and local teams, and your ability to identify, manage and build strong relationships with key stakeholders will empower you to navigate your way through complexity - both within Orange Business and our customers.

See the skills/experience section below for more details of required skills.

**About you**:

- Minimum of 10 years related work experience in customer facing organizations within the telecommunications or IT industry
- Relevant experience in contract execution for network, unified communications & collaboration, security, cloud, Internet of Things, or Multi-Sourcing Integration an advantage
- A proven track record of successfully managing the lifecycle of contracts, solutions and services in a customer-focused business
- Ability to act diplomatically and collaboratively within potentially demanding client environments under tight financial and operational restraints
- Relevant experience with managing cross-functional (virtual) teams with more than 15 staff members
- Ability to adapt and perform in different organisational cultures and to work in multinational / international environments
- Excellent communication skills
- Ability to work under pressure and meet deadlines
- A deep knowledge of the corporate environment
- Proficiency in English language mandatory
- A broad range of skills in general management including financial management, business planning, strategic planning and implementation, as well as strong communication, negotiation, stakeholder management and interpersonal skills
- Strong customer program management background - with proven experience in performance/cost control and risk analysis/mitigation
- ITIL certification (customer service management) advantageous
- Excellent IT skills, in particular proficiency in Excel is essential
- University degree or equivalent experience

**Additional information**:
Within the context of large or complex client programs and within the Orange multi-functional organisational environment, the mission of the CBU Director is to lead an extended cross-functional team - the Client Business Unit (CBU) - relying both on Orange Business Services staff and Third Parties / vendors to lead successful lifecycle contract execution.

Within the context of large or complex client programs and within the Orange multi-functional organisational environment, the mission of the CBU Director is to lead an extended cross-functional team - the Client Business Unit (CBU) - relying both on Orange Business Services staff and Third Parties / vendors to lead successful lifecycle contract execution.

The CBU Director function can be required for either Asia-Pacific led global or regional client programs, or to support other regions’ global client programs with Asia-Pacific specific scope.

The CBU Director has the following accountabilities and responsibilities:

- Set-up and maintain governance to ensure the contract can be executed in the best possible conditions and with the appropriate interlock with the client organization (including meeting plan, escalation paths, communication plans, relationship mapping, reporting structure); on Multi Sourcing Integration (MSI) contracts governance will also include orchestration of the other suppliers contracted by the client.
- Set-up, maintain and lead a CBU core team, including the appropriate experts from different Orange entities, to support the defined governance and to deliver contracted services. The composition of the CBU core team depends on complexity, geographical spread, volumes and types of activity. If required, the CBU management can also be provided locally / in different regions to regional client representatives.
- Orchestrate

  • Client Business Unit Director

    2 weeks ago

    Wellington, Wellington, New Zealand Orange Business Full time

    About the role:The Client Business Unit Director's primary accountabilities are to deliver the highest possible client satisfaction in the execution of complex contracts in the most efficient way, representing both Orange Business and our customers to achieve business outcomes. A CBU Director is typically assigned to complex, high-touch complex customer...

  • Client Partner

    3 weeks ago

    Wellington City, New Zealand Cognizant Technology Solutions Full time

    **Client Partner - Products & Resources & Communications Media and Technology** **Business Unit: Cognizant NZ - NZ **Markets** **Level: Director (D)** **Location: Auckland** **Reports To: Cognizant New Zealand CEO** **Direct Reports: 4+** **About Cognizant** Cognizant is one of the world’s leading professional services companies, transforming...

  • Client Director

    3 weeks ago

    Wellington City, New Zealand Capgemini Full time

    About Capgemini Over the last 18 months, we have tripled our business in Australia and New Zealand, along with organic growth, we acquired Intergen, instantly growing our footprint in the New Zealand market. Capgemini's extensive transformation capability coupled with global strategic partnerships and alliances, including our strength as one of Microsoft...

  • Client Director

    3 weeks ago

    Auckland City, New Zealand Visa Full time

    Company Description Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure...

  • Client Director

    3 weeks ago

    Auckland City, New Zealand ASB Bank Full time

    **Client Director** ***: **Nau mai ki ASB** - Drive strategic engagement with NZ CEO's, CFO's and Boards of Directors - Lead, originate and grow a portfolio of corporate clients - Healthcare focus ASB Corporate Banking is the primary face to the market for all complex financing and relationship functions for the Bank's Corporate client segment. ASB...

  • Client Director

    3 weeks ago

    Auckland City, New Zealand ASB Bank Full time

    **Nau mai ki ASB** - Drive strategic engagement with NZ CEO's, CFO's and Boards of Directors - Lead, originate and grow a portfolio of corporate clients - Healthcare focus ASB Corporate Banking is the primary face to the market for all complex financing and relationship functions for the Bank's Corporate client segment. ASB Corporate Banking aspires to be...

  • Client Director

    4 weeks ago

    Auckland City, New Zealand BNZ Full time

    **Ko Mātou Tēnei | This is us** At BNZ we are committed to being the Bank for New Zealand. That means we are focusing on our customers, continually improving the way we do business, and providing great leadership. Here at BNZ we embrace flexible working, have a strong focus on career development and progression, as well as a great range of benefits,...

  • Client Director

    2 weeks ago

    Wellington, Wellington, New Zealand Fujitsu Full time

    About the job Client Director - Enterprise About Us: We are Fujitsu, Work Your Way We use technology to make happier lives.We are a global leader in technology and business solutions that transform organisations and the world around us.We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society...

  • Client Director

    2 weeks ago

    Wellington, Wellington, New Zealand Fujitsu Full time

    About the job Client Director - EnterpriseAbout Us:We are Fujitsu, Work Your WayWe use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and...

  • Client Director

    2 weeks ago

    Wellington, Wellington, New Zealand Capgemini Full time

    About CapgeminiOver the last 18 months, we have tripled our business in Australia and New Zealand, along with organic growth, we acquired Intergen, instantly growing our footprint in the New Zealand market.Capgemini's extensive transformation capability coupled with global strategic partnerships and alliances, including our strength as one of Microsoft New...

  • Client Director

    3 weeks ago

    Wellington City, New Zealand Fujitsu Full time

    **About Us**: - ** Worldwide Elite Segment ServiceNow Partner 2023**: - ** APJ ServiceNow Elite Partner of the Year 2020 - 2022**: - ** Unlimited ServiceNow Enterprise Training** **An Australian-born company, we have over 440 dedicated staff across Australia, India, Singapore, Hong Kong, and the Philippines. A multi-award-winning business, were proud to...

  • Business Director

    5 days ago

    Auckland City, New Zealand TBWA New Zealand Full time

    **TBWA\New Zealand: Business Director** We are looking for an amazing Business Director to join our highly awarded Auckland agency. Working with some of our biggest clients, you will be responsible for championing brilliant ideas and implementing effective campaign outcomes. In this role, you are responsible for ensuring that the agency is meeting the...

  • Client Director

    2 weeks ago

    Wellington, Wellington, New Zealand Fujitsu Full time

    About Us:We are Fujitsu, Work Your WayWe use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.Role Summary:Our Client...

  • Business Director

    2 weeks ago

    Wellington, Wellington, New Zealand Ministry of Business, Innovation & Employment Full time

    Date: 16 Aug 2023- Location: Wellington, NZ, 6011Discover a career with purpose at MBIE:- Work with great people, in a supportive team environment:- Contribute to the group's successful and on time delivery of our public sector accountabilities:- Fixed-term/secondment position to end Jan 2024 based in Wellington:- Salary range $146K - $220K including...

  • Business Director

    4 days ago

    Auckland City, New Zealand TRA Full time

    **Business Director opportunity at TRA - New Zealand's award-winning research agency!** At TRA, we work with government agencies and New Zealand’s top companies, making them more successful by leveraging our deep understanding of human behaviour, employing a unique blend of data analytics, insight, strategy, and design to identify growth opportunities. We...

  • Client Director

    2 months ago

    Wellington City, New Zealand Fujitsu Full time

    **About Us**: **We are Fujitsu, Work Your Way** **We use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.** **Role...

  • Client Director

    4 days ago

    Wellington, New Zealand Fujitsu Full time

    About the job Client Director - Enterprise About Us: We are Fujitsu, Work Your Way We use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society...

  • Associate Business Director

    3 weeks ago

    Auckland City, New Zealand OMD NZ Full time

    Why choose us? Culture The culture at OMD NZ is simply one of a kind. We have a culture that we're very proud of over here in Mt Eden, with plenty of initiatives and events throughout the year which constantly creates a buzz around the office as well as strong bonds between employees. Flexible Working Flexible working is built on trust and open...

  • Associate Business Director

    4 days ago

    Auckland City, New Zealand OMD NZ Full time

    Why choose us? Culture The culture at OMD NZ is simply one of a kind. We have a culture that we're very proud of over here in Mt Eden, with plenty of initiatives and events throughout the year which constantly creates a buzz around the office as well as strong bonds between employees. Flexible Working Flexible working is built on trust and open...

  • Associate Business Director

    4 weeks ago

    Auckland City, New Zealand OMD NZ Full time

    Why choose us? Culture The culture at OMD NZ is simply one of a kind. We have a culture that we're very proud of over here in Mt Eden, with plenty of initiatives and events throughout the year which constantly creates a buzz around the office as well as strong bonds between employees. Flexible Working Flexible working is built on trust and open...