Customer Service Administrator

1 month ago


Auckland City, New Zealand Kami Full time

**About Kami**

Kami is not only an award-winning education startup based in Auckland, New Zealand, but a thriving organisation filled to the brim with talented, creative, and passionate people It’s hard not to love what you do when our digital classroom platform offers meaningful solutions to over 40 million users worldwide, empowering students and supporting teachers.

You’ll be joining at a pretty magical time. Kami’s user base is growing by the day. With over 100 team members based across Auckland, the USA, South Africa, Europe and Brazil, we couldn’t be more proud of the accomplishments and milestones we’ve achieved to date. Now, this is your chance to join our team and become an integral member of Kami’s growth, while shaping your own future, and having fun in the process.

**The opportunity**

We are looking for a detail-oriented Customer Service Administrator to join our Customer Success team and work to support our fantastic customers by processing their purchase orders and handling queries about their purchases and/or accounts. Managing licenses to ensure accurate data and deployment is successful. Assist with achieving the Customer Success team goals.

We’re not called Kami-leons for nothing You’ll be working with a team of agile, flexible, and open-minded people who want to make a difference in the world (and enjoy the process, too).

If you’re looking for a new challenge and the opportunity to have a real impact on the lives of millions, then this is your opportunity. Kami is growing fast and so will you.

**What you'll do**:

- Purchase Order processing.
- Manage licenses; Create. renew, deploy, diagnose, and work with the customer to ensure smooth onboarding.
- Investigate and rectify any inaccuracies from existing/past orders.
- Communicate with the customers and other teams to ensure sufficient information is obtained and any complications are sorted out.
- Update customer and purchase data.
- Maintain records of data changes or corrections.
- Contribute to other tasks and projects of the Customer Success team that focus on customer experience and internal team support.
- Follow company procedures and protocols.
- Meet deadlines for assigned tasks and projects.
- Handle confidential information with discretion.

**What you’ll bring**
- Attentive, analytical, and detail-oriented attitude.
- Ability to communicate well and adapt to different circumstances to be able to work efficiently.
- Ability to work independently with mínimal supervision.
- Ability to read, understand, and follow oral and written instructions.
- Proficient in writing, typing, and navigating through different technology.
- Experience and/or fast uptake using spreadsheets, documents, forms, and internal systems.
- Capacity for moral decisions and accountability.
- Skills to multi-task and flexibility with changing priorities.
- Ability to maintain confidentiality of company and customer information.

**What you get out of it**
- Working for a people-first employer that is on an inspiring mission to build the future of education while changing the lives of millions
- Flexible working approach
- Learning and development opportunities and the chance to grow and shape your future with Kami
- A diverse and challenging role
- The satisfaction of knowing you’re not only helping modern-day superheroes aka teachers, but also helping them shape the minds of future generations all across the globe

Kami is an equal-opportunity workplace, and we would like to hear from all qualified applicants. If you have a disability or any special needs that we might need to accommodate, please let us know.



  • Auckland City, New Zealand HAYS Full time

    Amazing opportunity in Mangere for an Administrator. **Your new company** Our client are experts providing full and complete heating, ventilation and air conditioning services. They are professional specialists in HVAC design and project management to site inspection and advisory services to new build and retrofit upgrade construction supervision through to...


  • Auckland City, New Zealand OneStaff Auckland Ltd Full time

    ASAP start - Office Based Role - Career Opportunities We have an Administration and Customer Service roles available with great rates and immediate start Working with a well-recognised business in New Zealand, we are looking for administration and customer service staff to help support their amazing team. Must have experience with transport management...


  • Auckland City, New Zealand Madison Recruitment Full time

    Are you a enthusiastic, professional individual with a positive attitude wanting to use your Customer Service and Administration skills whilst enjoying one of the best views in the city? We have a fantastic opportunity to work with one of Auckland’s most sustainable organisations at the heart of the boating in this city! - Waterfront location with free...


  • Auckland City, New Zealand Triangle Recruitment Full time

    Are you passionate about our community and making a difference to peoples lives? Great opportunity to work for a not-for-profit organisation, whose main focus is to provide people with disabilities access to an array of services designed to make life easier and more meaningful. This is a great opportunity to be part of a remarkable organisation and team that...


  • Auckland City, New Zealand 84 recruitment Full time

    **Job Overview**: We are currently on the look out for experienced individuals for **temporary** opportunities in Customer Service, Administration, and Data Entry roles. These positions are essential for maintaining operational efficiency and delivering exceptional support to our clients/customers. **Responsibilities Overview**: - Assisting customers with...

  • Customer Service

    2 days ago


    Auckland City, New Zealand Hall's Group Full time

    Working within the logistics and transport industry - Full time, permanent opportunity! - Based in Mt Wellington **Customer Service / Administrator** Our Mt Wellington facility are currently looking for a well organised Customer Service and Administration person to support their fantastic team. All you need is good computer skills, engaged attitude, great...

  • Customer Service

    6 months ago


    Auckland City, New Zealand Triangle Recruitment Full time

    Are you passionate about our community and making a difference to peoples lives? Great opportunity to work for a not-for-profit organization, whose main focus is to provide people with disabilities access to an array of services designed to make life easier and more meaningful. This is a great opportunity to be part of a remarkable organization and team that...


  • Auckland City, New Zealand Demant Full time

    **About us**: - #LI-TF1#LI-ON - We have an exciting opportunity for a motivated Sales Support Administrator.**Diatec** is part of - **Demant**, a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss connect and communicate with the world around them.**Diatec** provides specialist calibration, repair and...


  • Auckland City, New Zealand 84 recruitment Full time

    Our client is a key player in the home furnishings space with a range of products available across retail spaces through to custom blinds and curtains. They have recently opened their brand-new flagship store in Penrose and are on the hunt for an Administrator to join the team! This role is a full time temporary position with the potential to go...


  • Auckland City, New Zealand HAYS Full time

    Work for NZ largest insurance company based on Shortland Street. Your new company Work for NZ largest insurance company based on Shortland Street. My client is offering career progression, flexible working, permanent work and $28phr! Your new role - Assisting Underwriters with general administration - Answering calls - Confirming policies What you'll need...


  • Auckland City, New Zealand CANRECRUIT Full time

    **THE OPPORTUNITY**: - Assist with receipt of incoming product, liaise with customers around timeframes. - Provide H&S guidance to cash sales customers or those unfamiliar with site. - QAD data entry of work orders - Liaising with internal and external stakeholders and customers providing a high level of service, reflecting the Valmont values in all...


  • Auckland City, New Zealand Alpha Personnel Recruitment Ltd Full time

    Starting ASAP this role will keep you busy for the next 2-3 (and possibly longer). You will be working near the airport for an organisation making life easier for those with disabilities. You will get to utilise your superb customer service/administration experience and organisational skills in this pivotal role helping others. **Duties include**: -...


  • Manukau City, New Zealand Madison Recruitment Full time

    Grow your customer service career in a supportive team environment - Great temporary roles starting ASAP! Various temporary opportunities for experienced customer service representatives! Grow your customer service, administration and sales support skills. **About the role**: We are currently recruiting a range of customer service administration roles for...


  • Auckland City, New Zealand Winstone Wallboards Full time

    **Customer Service Administrator - Onehunga, Auckland** Like You, We’re Proudly Building New Zealand! It’s something we are proud to have been a trusted part of, for over 90 years and counting. Every day, passionate and dedicated people come together as an industry to help build healthy, sustainable homes, creating a better future for all New...


  • Auckland City, New Zealand Frog Recruitment Full time

    The team at Frog Recruitment are currently working with an industry leading healthcare service provider, who are on the lookout for a Customer Service & Administration Officer to join their team on temp basis with the potential for a permanent position. - Temp Customer Service & administartion role with the opportunity to go permanent - Hourly rate $25 + 8%...


  • Auckland City, New Zealand NZ Blood Service (NZBS) Full time

    Permanent Full time - Auckland - A role with a difference Are you an experienced Driver with excellent customer service skills looking for a role with a difference? **About the role** Working as part of our blood collection team, this is a unique role involving the safe transportation of staff, donors and products to and from collection venues within the...


  • Auckland, New Zealand Cgr Services Full time

    Job Title : Administration and Customer Services ManagerLocation : HamiltonCompany : I-MED RadiologyAt I-MED, we pride ourselves on delivering exceptional customer experiences.We are seeking a dynamic and experienced Administration and Customer Services Manager.This new role will be a great mix of leadership, business development and administration,...


  • Auckland City, New Zealand Vector NZ Full time

    Customer Service Administrator - Operations - Full-time - Department: EES - Engagement type: Permanent - Employee At HRV we believe everyone should love the feeling of coming home. In fact, since we started in 2003, we've helped over 500,000 Kiwis love the feeling of coming back to a warm, dry home. We provide whole home solutions, covering Ventilation,...


  • Auckland City, New Zealand Cohesion Consulting Full time

    Central Freemans Bay/Ponsonby location - Full-time or part-time - Career development with company wide exposure **The Business** Successful New Zealand owned company trading industrial food and beverage products into local and international markets. Based in central Auckland this is an outstanding career opportunity get a foot in the door working alongside...


  • Auckland City, New Zealand Chandler Macleod Full time

    Exciting rolling temporary opportunity for an experienced Customer Services Officer to become part of the family at this well-respected organisation. Located in Ellerslie, this is a Monday to Friday role, 40 hrs per week, where you will be provided with ongoing training and onsite carparking and hybrid working. **About the role - Atu mo te mahi** This role...