House Assessing Quality Analyst

6 months ago


Auckland City, New Zealand TOWER Insurance Full time

**Why you'll love working with Tower**

At Tower, we put our people first and pride ourselves on creating a diverse and inclusive space that provides opportunities for everyone to thrive. As a unique Kiwi and Pacific insurer operating for over 150 years, with roots all the way back to Dunedin, we embrace and encourage our people to bring their whole selves to work.

We celebrate all ages, genders, sexual orientations, races, religions, and anything else that helps to make our people special. We are proud holders of the Rainbow Tick which is an important symbol for us.

**What will you be doing**

We have an exciting opportunity for an experienced professional to join our Quality Assurance team.

Reporting to the Quality Assurance Manager, you will provide data and reports that will assist Tower to execute its house claims strategy more effectively and efficiently for the benefit of our clients and shareholders.

Help develop a best-in-class House Quality Assurance function that will focus on:
Reviewing and reporting on house assessments for internal and external assessors, and our contracted repairer network, your reports will consider:

- Adherence to the agreed assessing process.
- Adherence to industry standards
- Event description consistent with damage
- Repair cost adjustment accuracy
- Identify cost management opportunities missed.
- Assist in compiling data and information for ad hoc projects as and when required.
- Highlight opportunities to improve processes or systems.
- Develop relationships with key stakeholders to allow constructive feedback.

**What you'll need**

**To be successful in this role, you will also be able to demonstrate the following**:

- A building trade or associated qualification is necessary.
- Broad knowledge of assessing or quoting and cost control.
- Demonstrated knowledge of house building or repair procedures and standards
- Sound understanding of relevant regulations and compliance requirements

**We pride ourselves on encouraging everyone to bring their whole selves to work, and respect diverse opinions and backgrounds. Making sure we are doing what's right; our recruitment process is fair and unbiased.**

**What we'll bring to the table**

In addition to a competitive salary, we offer a range of perks and benefits to celebrate and look after our Tower employees.

**Highlights include**
- A paid day off on your birthday, as well as two extra annual leave days every year and the option to buy an additional eight days of leave. So up to six weeks off
- Wellness leave instead of sick leave so you can proactively look after your health and wellbeing before you get sick
- Career growth - we promote internal capability; we have programmes that recognise star performers.
- Flexible workplace opportunities at our beautiful new Fanshawe St office
- Discounts on Tower insurance products of up to 50%
- Free Life Insurance of up to four times your annual base salary
- Paid parental leave top up for 16 weeks.
- Retail deals and discounts



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