Desktop Asset Analyst

2 months ago

Wellington City, New Zealand New Zealand Customs Service Full time

**Join a diverse and passionate team as our Desktop Asset Analyst**:

- **Newly created role with great exposure**:

- **CBD offices in Wellington**:

- **Permanent full-time role with flexible working options on offer**

We're looking for an enthusiastic Desktop Asset Analyst to join the Information Services team. Reporting to the Product Manager, Corporate Systems, this is a new permanent full-time position, based in Wellington.

Information Services is structured into Towers where Product teams manage the development, implementation, and maintenance of their specific products. The Corporate Tower manages systems and networks associated with Customs' corporate systems. In this role you will be responsible for supporting the Desktop Asset Manager to ensure that end user computing services and tools meet the requirements of the business.

The Desktop Asset Analyst will support the Desktop Asset Manager to enable the ongoing end-to-end management of Customs' Desktop, Laptop, Tablet, mobile phone and video conferencing assets, ensuring asset records are maintained with accurate End-User computing data. You will also assist with the management of the maintenance and enhancement of appropriately specified Standard Operating Environments (SOE's) for the various devices, in conjunction with technical vendor support teams, including technical support, problem solving, and executive deskside assistance. Customs is aligned with Microsoft's cloud-based products and services and their Modern Work strategic direction.

You will be comfortable liaising with key stakeholders (ranging from operational leaders through to senior executives) through an ongoing, requirements gathering process, to determine the organisations specific and constantly evolving needs for end user devices.

**To be successful as Desktop Asset Analyst, the appointee requires the following knowledge, experience, skills, qualifications and/or personal attributes**:

- A tertiary qualification in a relevant discipline or demonstrated equivalent experience.
- The ability to develop, interpret and analyse reports, for example, system logs and incident and problem reports.
- Technical knowledge of the key aspects of end-user computing devices that determine their ability to meet user's needs (specifications, capabilities, model variations etc);
- Able to build effective working relationships with technical and non-technical stakeholders.
- Able to effectively communicate ideas to non-technical audiences.
- Self-managing and able to prioritise work to ensure critical activities are not delayed.
- Be an advocate for Customs in interactions with external parties, vendors and suppliers.
- Have a strong customer focus.

**Working at Customs I Mahi ki te Mana Ārai o Aotearoa**

We aim to create a great place to work, where our people have a sense of belonging and the capability and desire to meet our future challenges. We are an organisation that is clear about our mission and this is underpinned by Te Pou Tokomanawa (the Foundations) and our Whanonga Pono (Values). Our work really matters to the safety and success of New Zealand.

**We care about well-being, personal growth, and job satisfaction, which is supported through**:

- offering on-the-job training, formal courses and leadership programmes, and the chance to move across diverse roles
- fostering inclusive and supportive team environment with vibrant social and cultural groups.
- supporting flexible working - talk to us about how we can help you achieve your flexible working goals, within our operational requirements.
- providing discounted health insurance, and free on-site gyms (in some locations)
- Three days of service holidays, in addition to four weeks of annual leave.

**To Apply**:
To join Customs in any role you must be a **New Zealand citizen or NZ permanent resident** and be able to obtain and retain** Confidential** security clearance.

**Applications close 11pm Monday 30 September 2024.**

**Please note Customs will be managing this recruitment independently in-house and will not be engaging with recruitment agencies at this stage.**

**Job details**:

- Reference #- 40809- Posted on- 16 Sep 2024- Closes on- 30 Sep 2024- Location(s)- Wellington- Expertise- Information Technology- Job level(s)- Experienced- Work type(s)- Permanent Full Time- Additional attachment

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