Desktop Support L2 Analyst
6 months ago
We are looking for a full-time, permanent IT Support Analyst who can provide 1st and 2nd level technical support to internal users, ensuring timely resolution of IT issues and prioritising tasks effectively within the team.
- Handle daily calls and tickets, maintaining a structured approach to support services.
- Manage and support a variety of legacy systems, focusing on on-premise services with no cloud involvement.
- Set up new user accounts on desktops, laptops, and mobile phones, including equipment procurement and documentation.
- Address user login issues such as account lockouts or forgotten passwords, and resolve "Unable to Print" problems.
- Install business-specific software and conduct on-site installations of computers, switches, and other networked devices.
- Troubleshoot remote access, network, router, and connectivity issues.
- Contribute to various improvement projects as required by the IT department.
Requirements for the role:
- Minimum 3 years' experience in similar IT support roles, with a willingness to participate in shift rotations. Ideally, at least 1 year of experience within an MSP environment.
- Proficiency in developing, improving, and maintaining daily tasks using PowerShell scripts or YAML.
- Possession of a clean driver's license and capability to operate a manual vehicle, as the internal fleet includes manual vehicles.
- Awareness of ITIL best practices and experience implementing them.
- Technical expertise with Windows and Linux servers, and on premise & legacy technologies
**Note**: This is a challenging and dynamic role suitable for IT professionals accustomed to fast-paced environments and multi-technology adaptability. This role is fully onsite, 5 days per week with no work from home available.
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