Customer Care Manager

6 months ago


Auckland City, New Zealand Workday Full time

Your work days are brighter here.

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

About the Team

The Customer Care team is a crucial component of Workday Support. We are driven by our excitement in providing customers an extraordinary support experience Our team is comprised of a diverse mix of backgrounds and experiences working towards the goal of helping our customers succeed. We have teams based out of California, Texas, and Georgia in the US, Ireland in the EMEA region, and New Zealand in the APAC region, as well as Pune.

About the Role
- Work closely with team of Customer Care analysts to ensure our customers’ inquiries are efficiently followed up on
- Provide inspirational leadership and direction for the local team
- Lead all aspects of operational/administrative customer requests and follow through to resolution, i.e. requests for information, new account set-up, order fulfillment, instance/tenant maintenance and management, etc.
- Foster powerful relationships with the Sales, Sales Operations, Revenue Operations, and Customer Success teams.
- Provide leadership when customer issues severely impact a customer, driving problems to resolution and taking the lead on communications within Workday and with the client.
- Define, detail and maintain business processes, requirements, and policies.
- Find opportunities for business process improvements and make recommendations as appropriate.
- Will require occasional weekend and evening hours.

About You
- 5+ years of experience leading or developing a team
- Experience in a customer services role
- Experience with a case management or CRM solution (like JIRA or Salesforce)

Additional Qualifications
- Able to absorb new concepts and technologies quickly
- SaaS experience would be great
- Work effectively in a fast paced environment
- Excellent teammate who will work across the organization and company to continue improving the way we serve our customers
- Ability to collaborate and build positive relationships
- Excellent verbal and written communication skills
- Ability to understand and interpret data from multiple sources
- Research customer issues and questions to reach resolution
- Forward-thinking individual who will analyze and improve current processes
- Attention to detail and strong customer focus required for this role
- Mentor, coach and lead a team to success

Our Approach to Flexible Work

With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process



  • Auckland City, New Zealand Auckland Transport Full time

    In the Customer Care space at Auckland Transport, we're on a journey to deliver better customer service outcomes for the people of Tamaki Makaurau. Are you after a career where you'll do meaningful work that makes a real difference, where you can bring your full self to work and make real friendships? Then you've come to the right place! At Auckland...

  • Customer Care Manager

    3 months ago


    Wellington City, New Zealand Plunket Full time

    At Whānau Āwhina Plunket, people are at the heart of what we do. Our teams care for pēpi and whānau across Aotearoa on a day to day basis, providing reassurance and clinical advice in homes, clinics and in community settings. We are seeking an innovative and collaborative **Customer Care Manager** to join us in a **permanent full time** position. **Te...


  • Auckland City, New Zealand Allianz Partners Full time

    **TWO OPPORTUNITIES TO BE HIRED**: 1. Customer Care Consultant 2. Customer Care Admin Consultant **Role Purpose**: As part of this team, you will also: - Assist in matters related to medical assessments and claims - Complete medical assessments using appropriate systems - Other tasks directed by team leaders and managers **Your key responsibilities...

  • Customer Care Manager

    18 hours ago


    Auckland, New Zealand Musterrecruit Full time

    Are you passionate about delivering exceptional customer service?Do you excel in leading and training teams to achieve outstanding results?We are seeking a dynamic Customer Care Manager to join our client's team to provide top-notch service and support!As the Customer Care Manager, you will be based at our client's state-of-the-art headquarters in Onehunga....


  • Auckland City, New Zealand Allianz Partners Full time

    **What you do**: The Customer Care team is a telephone based team who assist our intermediaries and customers in the quoting, sale and administration of our policies. This is an important customer facing team who are charged with delivering exceptional customer service, advice and support to our partners and customers. As an effective team member you will...


  • Auckland City, New Zealand Allianz Partners Full time

    **Role Purpose**: **Key responsibilities include**:- Assist customers with quoting, issuing and manging their insurance policies- Assist in matters related to medical assessments and claims- Identify and assess customers needs to achieve satisfaction- Able to build up a good rapport and trust with customers/partners- Provide accurate, valid and complete...


  • Auckland City, New Zealand MoleMap Australia & New Zealand Full time

    At MoleMap our purpose is simple. We give people their best chance against skin cancer so that maybe one day we can live in a world where skin cancer no longer takes lives. Our team of Melanographers and the Dermatologists we work with have been detecting and diagnosing melanoma for over two decades, and our new full treatment clinics mean we are a premium...


  • Auckland City, New Zealand Allianz Partners Full time

    Global Insurance company based in Takapuna - Flexible hybrid work practices, learning on-demand, inclusive leadership - Full time permanent, Monday to Friday 8:30am - 5:00pm **Bring your strong customer communication skills into this inbound contact centre to assist to support and guide our customers with their policies.** At Allianz Partners, we care for...


  • Auckland City, New Zealand Rentokil Initial Full time

    **An exciting opportunity to join a market-leading, global organisation** - Permanent, full-time role based in a handy Mt Wellington location - Competitive salary with full medical cover and on-site parking We have a fantastic opportunity for an experienced **Customer Care Executive** to join our high performing team in Aukland, on a **permanent**,...


  • Auckland City, New Zealand HAYS Full time

    Customer Service Consultant, Immediate Start! **Your new company** A global Travel Insurance brand with a gorgeous office is the seaside suburb of Takapuna! This company values development, culture, performance and people. **Your new role** You will be in an inbound phone-based role assisting valued customers and clients in the quoting, sale and...


  • Auckland City, New Zealand GN Group Full time

    GN Hearing is one of the fastest growing hearing technology innovators globally. GN has a dynamic company culture with a focus on ensuring users of our products can Hear More, Do More & Be More than they thought possible. Our work environment provides an opportunity to listen, challenge and transform - driving innovation and excellence for our customers and...


  • Auckland City, New Zealand NZ Post Full time

    **Work from the office or choose our flexi working option**: - **Start Date: 7th of January 2025**: - **$27.58 per hour + strong training plan and development opportunities** **About the Role**: To make sure our customers get the best experience, we know that every part of their NZ Post journey must be as easy and seamless as possible. Our Customer Care...


  • Auckland City, New Zealand NZ Post Full time

    Work from the office or choose our flexi working option - Start as soon as possible! - $26.78 per hour + strong training plan and development opportunities **About the Role**: To make sure our customers get the best experience, we know that every part of their NZ Post journey must be as easy and seamless as possible. Our Customer Care Centre plays a huge...


  • Auckland City, New Zealand Auckland Transport Full time

    Auckland Transport is leading the development of transport infrastructure and solutions that enable healthy and accessible communities. Regardless of your choice to walk, cycle, drive, take the ferry or train, we are passionate about working together to deliver safe, efficient, innovative and sustainable options whilst providing a transport system that will...


  • Auckland City, New Zealand The Warehouse Full time

    Company Description Are you ready to lead in a fast-paced, high-energy role where your impact will be felt every day? We’re looking for a confident, proactive leader to head one of our Customer Care teams in Wiri, driving excellence in every interaction. At The Warehouse Group (TWG), New Zealand’s largest retailer and a beloved Kiwi brand, our mission...


  • Auckland City, New Zealand MoleMap Australia & New Zealand Full time

    **About the Company** At MoleMap our purpose is simple. We give people their best chance against skin cancer so that maybe one day we can live in a world where skin cancer no longer takes lives. Only MoleMap’s proven system combines head-to-toe skin mapping by trained Melanographers with expert diagnosis of any suspicious moles by specialist...


  • Auckland City, New Zealand The Warehouse Full time

    Company Description Our purpose is simple; helping Kiwi’s live better every day. The Warehouse Group (TWG) has grown to be New Zealand’s largest retailer and not to mention a Kiwi classic brand! Every day we live and breathe our core values to guide our conversations, actions and decisions, Whakaarohia te Kaiutu (Think Customer), Mahi I ngā mahi pai...


  • Auckland City, New Zealand SeaLink Travel Group Full time

    Majestic scenery. Extraordinary wildlife. And an escape unlike any other. It’s all in a typical day’s work for us here at SeaLink - connecting people and businesses to the majestic Hauraki Gulf, so they can explore, transport stuff, commute, and share our love for the islands. At SeaLink, we believe in connection and teamwork. People come and stay at...


  • Auckland City, New Zealand L'Oreal Full time

    **ABOUT THE JOB** **L'Oréal Australia's **Operations **includes our Warehouse, Customer Care, Master Data and Supply Chain teams. These teams work in partnership with our Divisions to ensure we continuously improve our supply chain and achieve greater agility and efficiency to meet the needs of our clients. Operations have an important responsibility to...


  • Auckland City, New Zealand Auckland Transport Full time

    Auckland Transport is leading the development of transport infrastructure and solutions that enable healthy and accessible communities. Regardless of your choice to walk, cycle, drive, take the ferry or train, we are passionate about working together to deliver safe, efficient, innovative and sustainable options whilst providing a transport system that will...