Customer Care Business Partner
2 months ago
Auckland Transport is leading the development of transport infrastructure and solutions that enable healthy and accessible communities.
Regardless of your choice to walk, cycle, drive, take the ferry or train, we are passionate about working together to deliver safe, efficient, innovative and sustainable options whilst providing a transport system that will create a vibrant and connected Auckland.
We are on a journey and working to shape our organisation through an ambitious transformation programme providing for more effective and efficient AT.
Delivering Auckland's transport solution on such a mammoth scale is no mean feat and we need a talented team to ensure we are up to this task.
**Te Whiwhinga mahi | The opportunity**
We have an awesome opportunity for a Customer Care Business Partner to join our Customer Care Engagement Team to lead responses to key stakeholders and customers, including requests from councillors and other elected members.
In this role you will manage end to end cases raised from various sources as well as investigating formal complaints ensuring responses are delivered in a timely, professional manner.
You will liaise with relevant business units to ensure an appropriate and personalised response can be provided as well as complying with AT policies, procedures and relevant legislation.
Requests can vary from speed bump and light phasing requests to major project costs and plans. As our Business Partner your will manage cases from:
- Ombudsman requests
- Elected Member, Councillor requests
- Formal complaints
- Mayoral and MP requests
- Requests for information addressed to Auckland Transport Senior Management Team, Board or the CEO
**Ko koe tēnei | About you**
The successful Customer Care Business Partner will:
- Level 7 Diploma in Business or similar
- At least 3 years' experience in case management and conflict resolution
- Be analytical with the ability to quickly recognise the core of the problem, weigh the evidence and arguments, and reach a logical conclusion
- Ability to identify trends and issues that may require intervention from other departments ensuring any recurring issues are resolved, or improvements recommended, as necessary
- Resilience in order to respond professionally to complainants who are upset or angry, without taking criticism personally
- Excellent comprehension and negotiation skills
- Excellent understanding MS Office suite of tools, particularly Outlook, Excel, Word, PowerPoint, and SharePoint
- Strong written, verbal and face to face communication including an elevated level of diplomacy and problem-solving skills. Ability to convey a negative response in a customer-focussed manner
- Proactive self-starter, able to work unsupervised with good interpersonal skills and ability to work as part of a team.
**Ko wai mātou | About us**
At AT, we embrace inclusion and fully support building a diverse workplace where people come first and we feel safe, respected, valued and supported, inclusive of our differences. Our values are more than just words - they are integral to everything we do. **Manaakitanga**:
- We care, **Tiakitanga** - Safe with us, **Whanaungatanga** - We connect, **Auahatanga**:
- Better, bolder, together.
In addition, our Flexible Working initiative empowers our people to work flexibly whilst meeting the needs of our customers, the organisation and the individual.
In addition, we also offer:
- Investment in your professional development and training
- Opportunity for greater leadership and accountability
- Modern CBD (Wynyard Quarter) waterfront-based office
- Paid parental and partner leave
- Study assistance
- Health and Wellbeing benefits
- Professional memberships
**What do some team members think makes the team so awesome?**
- "I can truly be myself here."_
- "Working here is the first time I've experienced a true home-work-life balance."_
- "I have made real friend at work for the first time in my life. So many cool, helpful friendly people. It's cool to be kind here at AT"_
- "I am a mother and have never felt this "seen" and supported. Management rewards hard work with trust and providing you with flexibility abound."_
- "Understanding group of people, caring, empathetic. Love it here"_
- "From the day I was interviewed, it was clear and communicated that hard work is rewarded and there are lots of opportunities for people who are interested."_
- "It a genuine rarity for a workplace to encompass what a team like ours has. I've found since starting work here that everyone is friendly, full of laughs, and keen to help you learn and grow in your role, whether that's skill sharing or answering a myriad of questions like I've had. This job also offers the unique ability of hybrid working and flexible working hours which I've actually found has seeded a more productive and fruitful day-to-day experience. Also, the management is great"_
-
Senior Business Partner
5 months ago
Wellington City, New Zealand New Zealand Government Full timeKōrero mō te tūranga - About the role Customer Engagement at Toitū Te Whenua is a multi-disciplinary function with expertise in customer and stakeholder engagement, outreach, insights, media, and strategic and digital communication. We make sure our organisation can meaningfully connect with the communities we serve, and that our customers can take part...
-
Customer Care Consultant
6 months ago
Auckland City, New Zealand Allianz Partners Full time**TWO OPPORTUNITIES TO BE HIRED**: 1. Customer Care Consultant 2. Customer Care Admin Consultant **Role Purpose**: As part of this team, you will also: - Assist in matters related to medical assessments and claims - Complete medical assessments using appropriate systems - Other tasks directed by team leaders and managers **Your key responsibilities...
-
Customer Care Consultant
6 months ago
Auckland City, New Zealand Allianz Partners Full timeGlobal Insurance company based in Takapuna - Flexible hybrid work practices, learning on-demand, inclusive leadership - Full time permanent, Monday to Friday 8:30am - 5:00pm **Bring your strong customer communication skills into this inbound contact centre to assist to support and guide our customers with their policies.** At Allianz Partners, we care for...
-
Business Partner
3 months ago
Auckland City, New Zealand BNZ Full time**Ko mātou tēnei | This is Us** At BNZ we are committed to being the Bank for New Zealand. That means we are focusing on our customers, continually improving the way we do business, and providing great leadership. **Mō te Tūranga | About the Role** Due to an internal promotion, we currently have an excellent opportunity for a highly ambitious and...
-
Customer Care Consultant
5 months ago
Auckland City, New Zealand Allianz Partners Full time**What you do**: The Customer Care team is a telephone based team who assist our intermediaries and customers in the quoting, sale and administration of our policies. This is an important customer facing team who are charged with delivering exceptional customer service, advice and support to our partners and customers. As an effective team member you will...
-
Finance Business Partner
5 months ago
Auckland City, New Zealand Amplifon Group Full timeExplore your next career step with Amplifon, a global leader in the hearing care retail industry. Here in New Zealand, Amplifon trades under two brands; Bay Audiology and Dilworth Hearing, working together to help our customers rediscover all the emotions of sound. Located in Takapuna, our NZ support office is close to SH1 motorway and Akoranga bus...
-
Customer Care Consultant
5 months ago
Auckland City, New Zealand Allianz Partners Full time**Role Purpose**: **Key responsibilities include**:- Assist customers with quoting, issuing and manging their insurance policies- Assist in matters related to medical assessments and claims- Identify and assess customers needs to achieve satisfaction- Able to build up a good rapport and trust with customers/partners- Provide accurate, valid and complete...
-
Finance Business Partner
5 months ago
Auckland City, New Zealand Auckland Transport Full timeAuckland Transport is leading the development of transport and solutions that enable healthy and accessible communities. It doesn't matter if you choose to walk, cycle, drive, take the ferry or train, we are passionate about working together to deliver safe, efficient, innovative and sustainable options whilst providing a transport system that will create a...
-
Business Partner
3 months ago
Wellington City, New Zealand BNZ Full time**Ko mātou tēnei | This is Us** At BNZ we are committed to being the Bank for New Zealand. That means we are focusing on our customers, continually improving the way we do business, and providing great leadership. **Mō te Tūranga | About the Role** We currently have an excellent opportunity for a highly ambitious and motivated team player to progress...
-
Customer Support Specialist
2 months ago
Auckland, New Zealand Accs - Ares Customer Care Solutions Gmbh Full timeTradify is a dynamic SaaS company, (and Finalist in the Best Places To Work) creating waves in the software industry. Our mission is to transform how tradespeople run their businesses by providing them with software they can depend on. We are looking for an energetic and motivated Customer Support Specialist with strong people skills to help us achieve our...
-
Business Partner Acquisition
6 months ago
Auckland City, New Zealand BNZ Full time**Ko mātou tēnei | This is Us** At BNZ we are committed to being the Bank for New Zealand. That means we are focusing on our customers, continually improving the way we do business, and providing great leadership. Here at BNZ we embrace flexible working, have a strong focus on career development and progression, as well as a range of great benefits...
-
Business Partner
5 months ago
Wellington City, New Zealand New Zealand Government Full timeProvide learning knowledge and expertise, - Opportunity to add value through innovative and fit for purpose thinking, - Collaborative, and flexible working environment Kōrero mō te tūranga - About the role This position as a Business Partner in our People Capability team, offers the opportunity to lead the analysis, design and delivery of innovative new...
-
Business Partner
2 months ago
Wellington City, New Zealand New Zealand Government Full timeKōrero mō te tūranga - About the role Toitū Te Whenua is looking for a Business Partner - Privacy to be a key part of our small Privacy Team based in Wellington. The Business Partner - Privacy reports to the Leader - Knowledge Management (who is also the Privacy Officer) and works closely as a team with the Principal Business Partner - Privacy. The...
-
Finance Business Partner
1 month ago
Auckland City, New Zealand Suncorp Group Full timeAre you ready to Chase the Sun? A career with Suncorp gives you the chance to do that every day, while also helping New Zealanders to build futures and protect what matters. There has never been a more important time to be part of the insurance industry, responding to changing customer needs, adapting to regulatory change and facing into social and...
-
Commercial Business Partner
5 months ago
Auckland City, New Zealand Fisher & Paykel Appliances Full timeThe Role Fisher & Paykel is one of New Zealand's best-known brands, a global company with a strong heritage. Our New Zealand origins, curious nature and passion to develop products designed around people are core elements that make us unique. Driven by our brand values of being real, sustainably minded, generous and curious, as a team we take a...
-
Capital Business Partner
2 months ago
Auckland City, New Zealand Auckland Transport Full timeAuckland Transport (AT) is leading the development of transport infrastructure and solutions that enable healthy and accessible communities. Regardless of your choice to walk, cycle, drive, take the ferry or train, we are passionate about working together to deliver safe, efficient, innovative and sustainable options whilst providing a transport system that...
-
Senior Marketing
3 weeks ago
Auckland, New Zealand One Partner Full timeSenior Marketing & Communications Executive About Us: Join New Zealand's largest vehicle and personal loan broker, One Partner Ltd (trading as better finance?).We've been helping Kiwis secure loans for cars, boats, and personal needs for over 10 years, and now we're looking for a talented Marketing & Communications (MarComms) professional to help us take our...
-
Senior Marketing
3 weeks ago
Auckland, New Zealand One Partner Full timeSenior Marketing & Communications Executive About Us: Join New Zealand's largest vehicle and personal loan broker, One Partner Ltd (trading as better finance?).We've been helping Kiwis secure loans for cars, boats, and personal needs for over 10 years, and now we're looking for a talented Marketing & Communications (MarComms) professional to help us take our...
-
IT Business Partner
2 weeks ago
Auckland City, New Zealand JACOBS DOUWE EGBERTS Full timeIT Business Partner - Information Technology - Auckland - Full-time - New Zealand We are looking for an IT Business Partner who will oversee our NZ IT and be the main contact point for our associates in New Zealand. You will work closely with our main IT vendor (Accenture) to ensure they deliver great service to our team. You will be based across our head...
-
Head of
5 months ago
Auckland City, New Zealand Auckland Transport Full time**Bring your strategic agility and depth of HR experience**: - ** Lead the development and delivery of strategic and operational HR support to a complex organisation**: - ** Drive performance through effective and targeted people strategies** Auckland Transport (AT)is leading the development of transport infrastructure and solutions that enable healthy...