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Support Services Engineer

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Manukau City, New Zealand Manukau Institute of Technology Full time

**Are you seeking a supportive team, growth, and development to increase your knowledge and skills?**

Supporting staff and students, this opportunity will allow you to grow and develop more tools for your technology tool belt with exposure across a vast range of systems and opportunities for professional development. Being part of the IT Support Services team, you can display your skills across multiple technology stacks, be part of MIT's technology transformation, and experience varied projects.

**Seeking a supportive team, growth, and development to increase your knowledge and skills?**

Supporting end
- users and students this opportunity will grow and develop more tools for your Technology tool belt with exposure across a vast range of systems and opportunities for professional development. At the Manukau Institute of Technology's (MIT) Technology Services team you can display your skills across multiple technology stacks and be part of MIT's technology transformation and experience varied projects.

**E pā ana ki te tūranga, Tuanga tatara i te angaanga, About the Role**:

- Assisting MIT users on a day-to-day basis, troubleshooting and providing advice.
- Deployed across multiple campuses to support audio visual equipment, the first and second level of support to our staff.
- Ensuring that the supporting hardware, infrastructure, and environments that make up the network technology stack deliver.
- Ensuring ensure quality and currency of documentation.

Predominantly you will be working from campuses in Manukau and Otara and on a needs, basis will travel to support our other sites in Auckland and Warkworth.

We have a cohesive team culture that is collaborative and supportive which values genuine people who care for others, are approachable and strive for excellence. Team fit is important - if you are proactive, agile, eager to learn and remain calm under pressure you will enjoy this role where every day provides new challenges.

**Mōu te take, E uiga ia te oe, About you**:

- Ideally you bring sound knowledge and experience in client operating systems such as Microsoft Operating Systems including Windows 10.
- You have knowledge and experience of Audio-Visual Technology.
- Confident with Microsoft 365 Support.
- Our non-negotiables are the ability to discuss computing issues in layman's terms and a can-do attitude. You will need a full driver's license to support our multiple campuses.

"Kua herea matou ki te whai i te tuturuta Nga o Te Tiriti O Waitangi." We are committed to creating and maintaining a culturally sensitive work environment in relation to Te Tiriti o Waitangi.

MIT is committed to ensuring our workforce reflects the diversity of our tauira (students) and the rich cultures represented within the local community we serve. We know how important it is for our tauira and kaimahi (staff) to have their culture and values reflected in our way of working and in the people we recruit.

Seeking the next step in your Technology career?

**Job Reference: 28400**

**Applications Close: Wednesday, 17th April, 2024. please note we may choose to interview earlier than the close date.