Cloud Support Engineer

6 months ago

Auckland City, New Zealand Amazon Web Services New Zealand Limited Full time

Experience in enterprise systems administration in Windows Server and related services (Active Directory, DNS, IIS, Windows server, Federation).
- Knowledge of Windows troubleshooting tools (Event viewer, Task manager, Windows Sysinternals, perfmon).
- Experience in Networking and troubleshooting (TCP/IP, DNS, routing, firewalls, or LAN/WAN).

ABOUT US
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small
- and mid-market accounts to enterprise-level customers including public sector.

If you fit the description, you might be the person we are looking for We are a group of smart people, passionate about cloud computing, and believe that world class support is critical to customer success.

WHAT CAN YOU EXPECT FROM A LIFE AT AWS?

Every day will bring new and exciting challenges on the job while you:
Learn and use groundbreaking technologies.

Interact with leading engineers around the world.

Partner with Amazon Web Services teams to help reproduce and resolve customer issues.

Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services.

Drive customer communication during critical events.

Drive projects that improve support-related processes and our customers’ technical support experience.

Write tutorials, how-to videos, and other technical articles for the developer community.

Work on critical, highly complex customer problems that may span multiple AWS services.

WHY AWS SUPPORT?

First and foremost this is a customer support role - in The Cloud.

Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives.

**Career development**: We promote advancement opportunities across the organization to help you meet your career goals.

**Training**: We have training programs to help you develop the skills required to be successful in your role. We hire smart people who are keen to build a career with AWS, so we are more interested in the areas that you do know instead of those you haven’t been exposed to yet.

Amazon Web Services is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

ROLE DESCRIPTION

Want to know what’s it like to be a Support Engineer at AWS? Take a look

What if I’m not an expert in all the preferred qualifications listed on the job description? That’s okay. That’s our preferred list, not a required listed. We hire people who can dive deep so we’re more interested in the areas that you do know instead of those you haven’t been exposed to yet.

About the team
Diverse Experiences

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

We value innovation and recognize this sometimes requires uninterrupted time to focus on a build. We also value in-person collaboration and time spent face-to-face. Our team affords employees options to work in the office every day or in a flexible, hybrid work model near one of our New Zealand Amazon offices.

Auckland, NZL | Wellington, NZL
- Experience in Cloud computing (AWS, Azure, OpenStack).
- Experience with scripting (Batch, Bash and/or PowerShell).
- Experience with Network troubleshooting tools (telnet, test-netconnection, tracert, and packet capture tools).

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