Cloud Support Engineer

5 months ago

Auckland City, New Zealand Amazon Web Services New Zealand Limited - C96 Full time

The Deployment role supports our services that focus on DevOps technologies, including automation, continuous integration and configuration management.
- Knowledge/experience with System Administration with Linux (Ubuntu, CentOS, RedHat) and/or Microsoft Windows Server and associated technologies (Active Directory, Exchange)
- Knowledge/experience with Networking and troubleshooting (TCP/IP, DNS, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, cURL or related)
- Bachelor’s degree in Information Science / Information Technology, Computer Science / Engineering or a related field OR equivalent work experience in a technical position

ABOUT US

If you fit the description, you might be the person we are looking for We are a group of smart people, passionate about cloud computing, and believe that world class support is critical to customer success.

Key job responsibilities
First and foremost this is a customer support role - in The Cloud.

**Training**: We have training programs to help you develop the skills required to be successful in your role.We hire smart people who are keen to build a career with AWS, so we are more interested in the areas that you do know instead of those you haven’t been exposed to yet.

A day in the life
Every day will bring new and exciting challenges on the job while you:
Learn and use groundbreaking technologies.

Interact with leading engineers around the world.

Partner with Amazon Web Services teams to help reproduce and resolve customer issues.

Leverage your customer support experience to provide feedback to internal AWS teams on how to improve our services.

Drive customer communication during critical events.

Write tutorials, how-to videos, and other technical articles for the developer community.

Work on critical, highly complex customer problems that may span multiple AWS services.

About the team

**Career development**: We promote advancement opportunities across the organization to help you meet your career goals.

As we operate on a follow-the-sun model, with Support Engineering sites located globally, there is no after hours on-call or mandated overtime in this role.

Auckland, NZL | Wellington, NZL
- Knowledge/experience in administration and troubleshooting for two (2) or more of the following:

- DevOps/Deployment o Orchestration Management
- Configuration Management
- Continuous Integration technology (e.g. Kubernetes, Docker, Jenkins, Ansible Chef, Puppet, or related tools)
- Knowledge/experience in of the following:

- System Administration with Linux (Ubuntu, CentOS, RedHat) and/or Microsoft Windows Server and associated technologies (Active Directory, Exchange)
- Networking and troubleshooting (TCP/IP, DNS, routing, switching, firewalls, or LAN/WAN)
- Web and Application Server technologies (e.g. Apache HTTPD, Apache Tomcat, Nginx, Glassfish, JBoss, Puma, Passenger, IIS)
- Scripting language (e.g. Bash, PowerShell, Ruby, Python, extensions)
- Programming language experience (e.g. Java, node.js, Javascript,.NET, PHP)
- Exposure to Virtualization (Hypervisors, VMware, Xen)
- Understand the complete deployment lifecycle from design, build, test, deploy

  • Cloud Support Engineer

    6 months ago

    Auckland City, New Zealand Amazon Web Services New Zealand Limited Full time

    Bachelor’s degree in Engineering/Computer Science/ Mathematics or any related field. - Knowledge or experience with system administration, and troubleshooting of operating system (Linux and/or Windows) and networking (HTTP/s, TCP/IP, DNS, OSI model, routing, switching, load balancing, firewalls, LAN/WAN, traceroute, iperf, dig, CURL or related). -...

  • Cloud Support Engineer

    4 weeks ago

    Auckland, New Zealand Amazon Full time

    Job ID: 2622516 | Amazon Web Services Korea LLCCloud Support Engineer (CSE)? AWS ???? ???? ??? ???? ??? ?? troubleshooting ? general guidance ?? ????? ?????. CSE? ??? Profile? ?? ??? AWS ???? ?????. Profile? ??? ?? ???? ????.Computing (Linux/Windows)Networking, SecurityStorage & Contents Delivery NetworkDeploymentDeveloper & Mobile Services (Serverless, Web...

  • Cloud Support Engineer

    3 days ago

    Auckland, New Zealand Amazon Full time

    Job ID: 2622516 | Amazon Web Services Korea LLC Cloud Support Engineer (CSE)? AWS ???? ???? ??? ???? ??? ?? troubleshooting ? general guidance ?? ????? ?????. CSE? ??? Profile? ?? ??? AWS ???? ?????. Profile? ??? ?? ???? ????. Computing (Linux/Windows) Networking, Security Storage & Contents Delivery Network Deployment Developer & Mobile Services...

  • Cloud Support Engineer

    4 days ago

    Auckland, New Zealand Amazon Full time

    Job ID: 2622516 | Amazon Web Services Korea LLC Cloud Support Engineer (CSE)? AWS ???? ???? ??? ???? ??? ?? troubleshooting ? general guidance ?? ????? ?????. CSE? ??? Profile? ?? ??? AWS ???? ?????. Profile? ??? ?? ???? ????. Computing (Linux/Windows) Networking, Security Storage & Contents Delivery Network Deployment Developer & Mobile Services...

  • Cloud Support Engineer

    7 months ago

    Auckland City, New Zealand Amazon Web Services New Zealand Limited Full time

    Experience with System Administration and troubleshooting with Linux (Ubuntu, CentOS, RedHat) and/or Microsoft Windows Server and associated technologies (Active Directory) - Exposure to Database Fundamentals and General Troubleshooting (tuning and optimization, deadlocks, keys, normalization) in any Relational Database Engines (MySQL, PostgreSQL, Oracle,...

  • Cloud Support Engineer

    5 months ago

    Auckland City, New Zealand Amazon Web Services New Zealand Limited Full time

    Experience with System Administration and troubleshooting in Linux and / or Windows - Experience with Networking and troubleshooting - Experience in secure corporate access and communications including protection from attacks and vulnerabilities - Understanding of Identity and Access Management, Cryptography, Security monitoring and reporting AWS Sales,...

  • Cloud Support Engineer

    2 weeks ago

    Auckland City, New Zealand Amazon Web Services New Zealand Limited Full time

    Experience in Networking - including routing, switching and troubleshooting - Experience with System Administration and troubleshooting in Linux and / or Windows - Knowledge of DNS including domain transfers and records - Knowledge of Network security [2024 Cloud Support Engineer Open House in Auckland and Wellington] Don't miss this opportunity to attend...

  • Cloud Support Engineer

    5 days ago

    Auckland, New Zealand Amazon Full time

    Job ID: 2622516 | Amazon Web Services Korea LLCCloud Support Engineer (CSE)? AWS ???? ???? ??? ???? ??? ?? troubleshooting ? general guidance ?? ????? ?????. CSE? ??? Profile? ?? ??? AWS ???? ?????. Profile? ??? ?? ???? ????.Computing (Linux/Windows)Networking, SecurityStorage & Contents Delivery NetworkDeploymentDeveloper & Mobile Services (Serverless, Web...

  • Cloud Support Engineer

    3 days ago

    Auckland, New Zealand Amazon Full time

    Job ID: 2649891 | Amazon Web Services New Zealand LimitedAWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.Amazon Web Services is the market leader and technology forerunner in the...

  • Cloud Support Engineer

    3 days ago

    Auckland, New Zealand Amazon Full time

    Job ID: 2649891 | Amazon Web Services New Zealand Limited AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.Amazon Web Services is the market leader and technology forerunner in the...

  • Cloud Support Engineer

    2 weeks ago

    Auckland, New Zealand Amazon Full time

    Job ID: 2649891 | Amazon Web Services New Zealand Limited AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.Amazon Web Services is the market leader and technology forerunner in the...

  • Cloud Support Engineer

    3 days ago

    Auckland, New Zealand Amazon Full time

    Job ID: 2809975 | Amazon Web Services New Zealand Limited2024 Cloud Support Engineer Open House in Auckland and Wellington Don't miss this opportunity to attend our upcoming Open House events and discover the Cloud Support Engineer role. Connect directly with our Operations Managers and learn how you can take the next step in your career. Wed 23rd/Oct -...

  • Cloud Support Engineer

    3 days ago

    Auckland, New Zealand Amazon Full time

    Job ID: 2622516 | Amazon Web Services Korea LLCCloud Support Engineer (CSE)? AWS ???? ???? ??? ???? ??? ?? troubleshooting ? general guidance ?? ????? ?????. CSE? ??? Profile? ?? ??? AWS ???? ?????. Profile? ??? ?? ???? ????.Computing (Linux/Windows)Networking, SecurityStorage & Contents Delivery NetworkDeploymentDeveloper & Mobile Services (Serverless, Web...

  • Cloud Support Engineer

    5 months ago

    Auckland City, New Zealand Amazon Web Services New Zealand Limited Full time

    Administration experience with (1) of the following Database engines (SQL Server \ MySQL \ MariaDB \ Amazon Aurora) - Experience with System Administration in Linux (Ubuntu, CentOS, RedHat) and / or Microsoft Windows Server and related services (Active Directory) - Experience with Networking and troubleshooting (TCP/IP, DNS, routing,, firewalls or...

  • Cloud Support Engineer

    5 months ago

    Auckland City, New Zealand Amazon Web Services New Zealand Limited Full time

    Experience in troubleshooting with System Administration with Linux. - Experience with Networking and troubleshooting. - Understanding of virtualization and cloud computing. ABOUT US If you fit the description, you might be the person we are looking for! We are a group of smart people, passionate about cloud computing, and believe that world class support...

  • Cloud Support Engineer

    2 days ago

    Auckland, New Zealand Amazon Full time

    Job ID: 2809975 | Amazon Web Services New Zealand Limited (2024 Cloud Support Engineer Open House in Auckland and Wellington) Don't miss this opportunity to attend our upcoming Open House events and discover the Cloud Support Engineer role. Connect directly with our Operations Managers and learn how you can take the next step in your career. Wed 23rd/Oct -...

  • Cloud Support Associate, Support Engineering

    4 weeks ago

    Auckland, New Zealand Amazon Full time

    Job ID: 2698807 | Amazon Web Services New Zealand Limited - C96AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.Amazon Web Services is the market leader and technology forerunner in...

  • Cloud Support Engineer

    5 months ago

    Auckland City, New Zealand Amazon Web Services New Zealand Limited Full time

    Knowledge and experience with Linux or Windows system administration - Knowledge of client/server and distributed systems architectures. - Knowledge of Filesystem, Block and Object storage. - Knowledge of Storage architectures and backup/DR strategies - Knowledge of Networking including routing / switching and protocols (eg. DNS, HTTP, SSL, SFTP, TCP,...

  • Cloud Engineer

    4 months ago

    Wellington City, New Zealand Talent Army Full time

    Local and international clients - AWS Advanced Tier Partner - Technical role in an inclusive, learning focussed organisation A boutique AWS Cloud Engineering consultancy is expanding their team with a Cloud Engineer. Working with local and international organisations, they are focussed on doing it in the 'right way'. Yes, they have some technically...

  • Cloud Support Engineer

    3 days ago

    Auckland, New Zealand Amazon Full time

    Job ID: 2809975 | Amazon Web Services New Zealand Limited(2024 Cloud Support Engineer Open House in Auckland and Wellington) Don't miss this opportunity to attend our upcoming Open House events and discover the Cloud Support Engineer role. Connect directly with our Operations Managers and learn how you can take the next step in your career.Wed 23rd/Oct -...