Cloud Support Engineer

7 months ago

Auckland City, New Zealand Amazon Web Services New Zealand Limited Full time

Experience with System Administration and troubleshooting in Linux and / or Windows
- Experience with Networking and troubleshooting
- Experience in secure corporate access and communications including protection from attacks and vulnerabilities
- Understanding of Identity and Access Management, Cryptography, Security monitoring and reporting

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small
- and mid-market accounts to enterprise-level customers including public sector.

WHAT CAN YOU EXPECT FROM A LIFE AT AWS?

Every day will bring new and exciting challenges on the job while you:
Learn and use ground breaking technologies.

Interact with leading engineers around the world.

Partner with AWS teams to help reproduce and resolve customer issues.

Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services.

Drive customer communication during critical events.

Drive projects that improve support-related processes and our customers’ technical support experience.

Write tutorials, how-to videos, and other technical articles for the developer community.

Work on critical, highly complex customer problems that may span multiple AWS services.

WHY AWS SUPPORT ENGINEERING?

First and foremost this is a customer support role - in The Cloud.

Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives.

**Career development**: We promote advancement opportunities across the organization to help you meet your career goals.

**Training**: We have training programs to help you develop the skills required to be successful in your role.

Want to know what’s it like to be a Support Engineer at AWS? Take a look

What if I’m not an expert in all the preferred qualifications listed on the job description? That’s okay. That’s our preferred list, not a required listed. We hire people who can dive deep so we’re more interested in the areas that you do know instead of those you haven’t been exposed to yet.

Amazon Web Services is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

About the team
Diverse Experiences

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Hybrid Work
We value innovation and recognize this sometimes requires uninterrupted time to focus on a build. We also value in-person collaboration and time spent face-to-face. Our team affords employees options to work in the office every day or in a flexible, hybrid work model near one of our New Zealand Amazon offices.

Auckland, NZL | Wellington, NZL
- Knowledge of security and compliance standards (eg. CVE, CIS, HSM)
- Knowledge of safeguarding sensitive data and implementing security best practices
- Understanding of Cloud Computing and Cloud Security concepts
- One or more security-related certifications (eg. CISSP, CISA, CISM, Security+, OSCP)

  • Cloud Support Engineer

    8 months ago

    Auckland City, New Zealand Amazon Web Services New Zealand Limited Full time

    Bachelor’s degree in Engineering/Computer Science/ Mathematics or any related field. - Knowledge or experience with system administration, and troubleshooting of operating system (Linux and/or Windows) and networking (HTTP/s, TCP/IP, DNS, OSI model, routing, switching, load balancing, firewalls, LAN/WAN, traceroute, iperf, dig, CURL or related). -...

  • Cloud Support Engineer

    7 months ago

    Auckland City, New Zealand Pax8 APAC Full time

    No matter who you are, Pax8 is a place you can call home. We know that we are only as great as our people. And we have great people all over the world. No matter where you live and work, you're a part of the Pax8 team. Culture is important to us, and at Pax8, it's business, and it **IS** personal. We are passionate, creative, and humorously offbeat. We...

  • Cloud Support Engineer

    4 days ago

    Auckland City, New Zealand Amazon Web Services New Zealand Limited Full time

    Experience with System Administration and troubleshooting with Linux (Ubuntu, CentOS, RedHat) and/or Microsoft Windows Server and associated technologies (Active Directory) - Exposure to Database Fundamentals and General Troubleshooting (tuning and optimization, deadlocks, keys, normalization) in any Relational Database Engines (MySQL, PostgreSQL, Oracle,...

  • Cloud Engineer

    3 days ago

    Auckland City, New Zealand HAYS Full time

    The chance to influence the future Cloud Infrastructure of ASB Bank **Your new company** At ASB, we're all about doing what we can to help our customers get "One Step Ahead" by giving them the tools they need to manage their lives and plans for their families and future. Our products don't just serve ads or stream movies - they underpin our economy and touch...

  • Cloud Support Engineer

    6 days ago

    Auckland City, New Zealand Amazon Web Services New Zealand Limited Full time

    Administration experience with (1) of the following Database engines (SQL Server \ MySQL \ MariaDB \ Amazon Aurora) - Experience with System Administration in Linux (Ubuntu, CentOS, RedHat) and / or Microsoft Windows Server and related services (Active Directory) - Experience with Networking and troubleshooting (TCP/IP, DNS, routing,, firewalls or...

  • Cloud Support Engineer

    2 weeks ago

    Auckland City, New Zealand Amazon Web Services NZL Ltd Full time

    WHAT IS THIS ROLE ABOUT? - Advanced experience in enterprise systems administration in Windows Server and related services (Active Directory, DNS, IIS, MSSQL, SharePoint, Exchange, Windows server, Single Sign On). - Knowledge of Windows troubleshooting tools (Event viewer, Task manager, WinDbg, Windows Sysinternals, perfmon, WPR/WPA). - Experience in...

  • Cloud Support Engineer

    9 months ago

    Auckland City, New Zealand Amazon Web Services New Zealand Limited Full time

    Experience with System Administration and troubleshooting with Linux (Ubuntu, CentOS, RedHat) and/or Microsoft Windows Server and associated technologies (Active Directory) - Exposure to Database Fundamentals and General Troubleshooting (tuning and optimization, deadlocks, keys, normalization) in any Relational Database Engines (MySQL, PostgreSQL, Oracle,...

  • Cloud Support Engineer

    3 months ago

    Auckland City, New Zealand Amazon Web Services New Zealand Limited Full time

    Experience in Networking - including routing, switching and troubleshooting - Experience with System Administration and troubleshooting in Linux and / or Windows - Knowledge of DNS including domain transfers and records - Knowledge of Network security [2024 Cloud Support Engineer Open House in Auckland and Wellington] Don't miss this opportunity to attend...

  • Cloud Support Engineer

    11 hours ago

    Auckland, New Zealand Amazon Full time

    Job ID: 2866028 | Amazon Web Services New Zealand LimitedAmazon Web Services is the market leader and technology forerunner in the Cloud business.As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and...

  • Cloud Support Engineer

    7 months ago

    Auckland City, New Zealand Amazon Web Services New Zealand Limited Full time

    Administration experience with (1) of the following Database engines (SQL Server \ MySQL \ MariaDB \ Amazon Aurora) - Experience with System Administration in Linux (Ubuntu, CentOS, RedHat) and / or Microsoft Windows Server and related services (Active Directory) - Experience with Networking and troubleshooting (TCP/IP, DNS, routing,, firewalls or...

  • Cloud Support Engineer

    2 weeks ago

    Auckland City, New Zealand Amazon Web Services NZL Ltd Full time

    Advanced troubleshooting with System Administration with Linux (Ubuntu, CentOS, RedHat) - Advanced experience with Networking and troubleshooting (TCP/IP, DNS, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, cURL or related). - In-depth understanding of virtualization and cloud computing (Hypervisors, VMware, Xen). Job summary ABOUT US If...

  • Cloud Support Engineer

    7 months ago

    Auckland City, New Zealand Amazon Web Services New Zealand Limited Full time

    Experience in troubleshooting with System Administration with Linux. - Experience with Networking and troubleshooting. - Understanding of virtualization and cloud computing. ABOUT US If you fit the description, you might be the person we are looking for! We are a group of smart people, passionate about cloud computing, and believe that world class support...

  • Cloud Support Engineer

    11 hours ago

    Auckland, New Zealand Amazon Full time

    Job ID: 2866028 | Amazon Web Services New Zealand LimitedAmazon Web Services is the market leader and technology forerunner in the Cloud business.As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and...

  • Cloud Support Engineer

    7 months ago

    Auckland City, New Zealand Amazon Web Services New Zealand Limited Full time

    Knowledge and experience with Linux or Windows system administration - Knowledge of client/server and distributed systems architectures. - Knowledge of Filesystem, Block and Object storage. - Knowledge of Storage architectures and backup/DR strategies - Knowledge of Networking including routing / switching and protocols (eg. DNS, HTTP, SSL, SFTP, TCP,...

  • Cloud Engineer

    7 months ago

    Auckland City, New Zealand New Zealand Government Full time

    Are you an experienced Cloud Engineer? - Do you have a great mix of communication and collaboration skills? - Wellington / Auckland / Palmerston North - Be part of the Cloud team focused on getting the best from cloud technologies Te Whiwhinga mahi | The opportunity The purpose of this role is to ensure the effective delivery and management of cloud...

  • Cloud Support Engineer

    7 days ago

    Auckland, New Zealand Buscojobs Full time

    Job ID: 2645815 | Amazon Web Services New Zealand LimitedAmazon Web Services is the market leader and technology forerunner in the Cloud business.As a member of the AWS Support team, you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and...

  • Cloud Engineer

    7 months ago

    Auckland City, New Zealand Momentum Consulting Group Full time

    Excellent opportunity with well known, international company - Permanent position - Azure & AWS - Permanent position - Excellent opportunity with well known, international company - Azure & AWS **The Opportunity**: We are in search of a skilled cloud engineer with experience to collaborate across product, development, and data teams. Your role will involve...

  • Cloud Support Engineer

    2 months ago

    Auckland, New Zealand Amazon Full time

    AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.Amazon Web Services (AWS) is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team,...

  • Cloud Engineer

    3 days ago

    Wellington City, New Zealand Talent Army Full time

    Local and international clients - AWS Advanced Tier Partner - Technical role in an inclusive, learning focussed organisation A boutique AWS Cloud Engineering consultancy is expanding their team with a Cloud Engineer. Working with local and international organisations, they are focussed on doing it in the 'right way'. Yes, they have some technically...

  • Cloud Support Engineer

    7 months ago

    Auckland City, New Zealand Amazon Web Services New Zealand Limited Full time

    Experience in enterprise systems administration in Windows Server and related services (Active Directory, DNS, IIS, Windows server, Federation). - Knowledge of Windows troubleshooting tools (Event viewer, Task manager, Windows Sysinternals, perfmon). - Experience in Networking and troubleshooting (TCP/IP, DNS, routing, firewalls, or LAN/WAN). ABOUT US AWS...