Cloud Support Engineer

7 months ago

Auckland City, New Zealand Amazon Web Services New Zealand Limited Full time

Experience with System Administration and troubleshooting with Linux (Ubuntu, CentOS, RedHat) and/or Microsoft Windows Server and associated technologies (Active Directory)
- Exposure to Database Fundamentals and General Troubleshooting (tuning and optimization, deadlocks, keys, normalization) in any Relational Database Engines (MySQL, PostgreSQL, Oracle, SQLServer)
- Experience with Networking and troubleshooting (TCP/IP, DNS, OSI model, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, cURL or related)

If you fit the description, you might be the person we are looking for We are a group of smart people, passionate about cloud computing, and believe that world class support is critical to customer success.

Key job responsibilities
Every day will bring new and exciting challenges on the job while you:

- Learn and use groundbreaking technologies.
- Interact with leading engineers around the world.
- Partner with AWS teams to help reproduce and resolve customer issues.
- Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services.
- Drive customer communication during critical events.
- Drive projects that improve support-related processes and our customers’ technical support experience.
- Write tutorials, how-to videos, and other technical articles for the developer community.
- Work on critical, highly complex customer problems that may span multiple AWS services.
- Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives.
- Career development: We promote advancement opportunities across the organization to help you meet your career goals.
- Training: We have training programs to help you develop the skills required to be successful in your role.

A day in the life
- First and foremost this is a customer support role - in The Cloud.
- As we operate on a follow-the-sun model, with Premium Support sites located globally, working hours and days are based on customer demand and may include weekends (on a rotational basis).

Auckland, NZL | Wellington, NZL
- Bachelor’s degree in Information Science / Information Technology, Data Science, Computer Science, Engineering, Mathematics, Physics, or a related field OR equivalent experience in a technical position
- Understanding of Cloud Computing concepts
- Experience in a customer support environment
- Experience analyzing, troubleshooting, and providing solutions to technical issues
- Familiar with data warehousing and ETL process
- Experience scripting or developing in at least one of the following languages: Python, R, Ruby, GO, Java,.NET (C#), JavaScript

  • Cloud Support Engineer

    7 months ago

    Auckland City, New Zealand Amazon Web Services New Zealand Limited Full time

    Bachelor’s degree in Engineering/Computer Science/ Mathematics or any related field. - Knowledge or experience with system administration, and troubleshooting of operating system (Linux and/or Windows) and networking (HTTP/s, TCP/IP, DNS, OSI model, routing, switching, load balancing, firewalls, LAN/WAN, traceroute, iperf, dig, CURL or related). -...

  • Cloud Support Engineer

    3 weeks ago

    Auckland, New Zealand Amazon Full time

    Job ID: 2622516 | Amazon Web Services Korea LLC Cloud Support Engineer (CSE)? AWS ???? ???? ??? ???? ??? ?? troubleshooting ? general guidance ?? ????? ?????. CSE? ??? Profile? ?? ??? AWS ???? ?????. Profile? ??? ?? ???? ????. Computing (Linux/Windows) Networking, Security Storage & Contents Delivery Network Deployment Developer & Mobile Services...

  • Cloud Support Engineer

    3 weeks ago

    Auckland, New Zealand Amazon Full time

    Job ID: 2622516 | Amazon Web Services Korea LLC Cloud Support Engineer (CSE)? AWS ???? ???? ??? ???? ??? ?? troubleshooting ? general guidance ?? ????? ?????. CSE? ??? Profile? ?? ??? AWS ???? ?????. Profile? ??? ?? ???? ????. Computing (Linux/Windows) Networking, Security Storage & Contents Delivery Network Deployment Developer & Mobile Services...

  • Cloud Support Engineer

    5 months ago

    Auckland City, New Zealand Amazon Web Services New Zealand Limited Full time

    Experience with System Administration and troubleshooting in Linux and / or Windows - Experience with Networking and troubleshooting - Experience in secure corporate access and communications including protection from attacks and vulnerabilities - Understanding of Identity and Access Management, Cryptography, Security monitoring and reporting AWS Sales,...

  • Cloud Support Engineer

    4 weeks ago

    Auckland, New Zealand Amazon Full time

    Job ID: 2622516 | Amazon Web Services Korea LLCCloud Support Engineer (CSE)? AWS ???? ???? ??? ???? ??? ?? troubleshooting ? general guidance ?? ????? ?????. CSE? ??? Profile? ?? ??? AWS ???? ?????. Profile? ??? ?? ???? ????.Computing (Linux/Windows)Networking, SecurityStorage & Contents Delivery NetworkDeploymentDeveloper & Mobile Services (Serverless, Web...

  • Cloud Support Engineer

    3 weeks ago

    Auckland, New Zealand Amazon Full time

    Job ID: 2649891 | Amazon Web Services New Zealand Limited AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.Amazon Web Services is the market leader and technology forerunner in the...

  • Cloud Support Engineer

    3 weeks ago

    Auckland, New Zealand Amazon Full time

    Job ID: 2649891 | Amazon Web Services New Zealand LimitedAWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.Amazon Web Services is the market leader and technology forerunner in the...

  • Cloud Support Engineer

    1 month ago

    Auckland, New Zealand Amazon Full time

    Job ID: 2649891 | Amazon Web Services New Zealand Limited AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.Amazon Web Services is the market leader and technology forerunner in the...

  • Cloud Support Engineer

    5 months ago

    Auckland City, New Zealand Amazon Web Services New Zealand Limited Full time

    Administration experience with (1) of the following Database engines (SQL Server \ MySQL \ MariaDB \ Amazon Aurora) - Experience with System Administration in Linux (Ubuntu, CentOS, RedHat) and / or Microsoft Windows Server and related services (Active Directory) - Experience with Networking and troubleshooting (TCP/IP, DNS, routing,, firewalls or...

  • Cloud Support Engineer

    3 weeks ago

    Auckland, New Zealand Amazon Full time

    Job ID: 2809975 | Amazon Web Services New Zealand Limited2024 Cloud Support Engineer Open House in Auckland and Wellington Don't miss this opportunity to attend our upcoming Open House events and discover the Cloud Support Engineer role. Connect directly with our Operations Managers and learn how you can take the next step in your career. Wed 23rd/Oct -...

  • Cloud Support Engineer

    6 months ago

    Auckland City, New Zealand Amazon Web Services New Zealand Limited Full time

    Experience in troubleshooting with System Administration with Linux. - Experience with Networking and troubleshooting. - Understanding of virtualization and cloud computing. ABOUT US If you fit the description, you might be the person we are looking for! We are a group of smart people, passionate about cloud computing, and believe that world class support...

  • Cloud Support Engineer

    3 weeks ago

    Auckland, New Zealand Amazon Full time

    Job ID: 2622516 | Amazon Web Services Korea LLCCloud Support Engineer (CSE)? AWS ???? ???? ??? ???? ??? ?? troubleshooting ? general guidance ?? ????? ?????. CSE? ??? Profile? ?? ??? AWS ???? ?????. Profile? ??? ?? ???? ????.Computing (Linux/Windows)Networking, SecurityStorage & Contents Delivery NetworkDeploymentDeveloper & Mobile Services (Serverless, Web...

  • Cloud Support Engineer

    3 weeks ago

    Auckland, New Zealand Amazon Full time

    Job ID: 2809975 | Amazon Web Services New Zealand Limited (2024 Cloud Support Engineer Open House in Auckland and Wellington) Don't miss this opportunity to attend our upcoming Open House events and discover the Cloud Support Engineer role. Connect directly with our Operations Managers and learn how you can take the next step in your career. Wed 23rd/Oct -...

  • Cloud Support Engineer

    3 weeks ago

    Auckland, New Zealand Amazon Full time

    Job ID: 2809975 | Amazon Web Services New Zealand Limited (2024 Cloud Support Engineer Open House in Auckland and Wellington) Don't miss this opportunity to attend our upcoming Open House events and discover the Cloud Support Engineer role. Connect directly with our Operations Managers and learn how you can take the next step in your career. Wed 23rd/Oct -...

  • Cloud Support Engineer

    5 months ago

    Auckland City, New Zealand Amazon Web Services New Zealand Limited Full time

    Knowledge and experience with Linux or Windows system administration - Knowledge of client/server and distributed systems architectures. - Knowledge of Filesystem, Block and Object storage. - Knowledge of Storage architectures and backup/DR strategies - Knowledge of Networking including routing / switching and protocols (eg. DNS, HTTP, SSL, SFTP, TCP,...

  • Cloud Engineer

    5 months ago

    Wellington City, New Zealand Talent Army Full time

    Local and international clients - AWS Advanced Tier Partner - Technical role in an inclusive, learning focussed organisation A boutique AWS Cloud Engineering consultancy is expanding their team with a Cloud Engineer. Working with local and international organisations, they are focussed on doing it in the 'right way'. Yes, they have some technically...

  • Cloud Engineer

    5 months ago

    Auckland City, New Zealand New Zealand Government Full time

    Are you an experienced Cloud Engineer? - Do you have a great mix of communication and collaboration skills? - Wellington / Auckland / Palmerston North - Be part of the Cloud team focused on getting the best from cloud technologies Te Whiwhinga mahi | The opportunity The purpose of this role is to ensure the effective delivery and management of cloud...

  • Cloud Support Engineer

    3 weeks ago

    Auckland, New Zealand Amazon Full time

    Job ID: 2809975 | Amazon Web Services New Zealand Limited(2024 Cloud Support Engineer Open House in Auckland and Wellington) Don't miss this opportunity to attend our upcoming Open House events and discover the Cloud Support Engineer role. Connect directly with our Operations Managers and learn how you can take the next step in your career.Wed 23rd/Oct -...

  • Cloud Engineer

    6 months ago

    Auckland City, New Zealand Momentum Consulting Group Full time

    Excellent opportunity with well known, international company - Permanent position - Azure & AWS - Permanent position - Excellent opportunity with well known, international company - Azure & AWS **The Opportunity**: We are in search of a skilled cloud engineer with experience to collaborate across product, development, and data teams. Your role will involve...

  • Cloud Support Associate, Support Engineering

    1 month ago

    Auckland, New Zealand Amazon Full time

    AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.Amazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you...