Senior Professional Client Engagement

4 days ago


Auckland City, New Zealand CoreLogic Full time

**Job Summary**:
Join our team of over 5,000 employees globally, who provide the insights through data and next generation technology that help millions of people find, buy and protect the homes they love. From the beginning, CoreLogic has been driven by a single purpose - to innovate and create solutions that solve our clients’ toughest challenges in the housing market. CoreLogic is the trusted source for property intelligence, with deep knowledge of powerful economic, social, and environmental forces that promote healthy housing markets and thriving communities.

This role is responsible for communicating, problem solving, providing support and engaging with clients for ongoing service management, and governance of CoreLogic products & services within a delineated client portfolio.

**Key Responsibilities of the role**
Specific tasks pertinent to this role can be broken down into:

- Support inbound customer enquiries/support tickets:

- Manage incoming support enquiries and work to deliver a fast, thorough and quality outcome
- Provide suggestions and advice to clients on CoreLogic platforms
- Escalate and manage enquiries/issues to completion that cannot be resolved first time
- Provide information on CoreLogic platforms and products, their features and benefits
- Become an expert in workflows, configurations, settings, functionality for CoreLogic Valuation Platforms
- Ensure the team is current on the features, benefits, functionality and processes of all CoreLogic platforms and products
- Be the primary Client Escalation point (manage issues / performance and operational strategies)
- Identification of cross sell and sale opportunities within existing client portfolio
- Be a source of SME knowledge for client portfolio and product mix
- Build strategic relationships
- Understand the responsibilities of Sales teams
- Understand the responsibilities of Product Management / Product Development
- Understand the responsibilities of Project Management
- Client relationships

**Key Requirements**
To be successful in this role the key competencies required include:

- Focused on positive customer outcomes
- Willingness to go above and beyond to resolve support issues impacting clients
- Shows strong qualities in ownership, proactive, leadership, consistent communication, setting standards and direction for the business
- Management of control, quality and timeliness of delivery of services
- Work across teams and divisions, engaging in ‘team play’ with internal and external relationships
- Has a keen regard for the operating results of the business including revenue, costs and profits
- Knowledge of current valuation industry products, practices and workflow
- Ability to delegate and manage open actions and outstanding items
- Strong written and oral communication skills

**Job Qualifications**:
**Experience and Education Required**:

- Preferred 5 years professional work experience
- Banking, Finance, Valuation and / or Real Estate industry knowledge preferable
- Proven experience in delivering high quality customer service and focus on positive customer outcomes

**CoreLogic's Diversity Commitment**:
CoreLogic is fully committed to employing a diverse workforce and creating an inclusive work environment that embraces everyone’s unique contributions, experiences and values. We offer an empowered work environment that encourages creativity, initiative and professional growth and provides a competitive salary and benefits package. We are better together when we support and recognize our differences.

**EOE AA M/F/Veteran/Disability**:
CoreLogic is an Equal Opportunity/Affirmative Action employer committed to attracting and retaining the best-qualified people available, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability or status as a veteran of the Armed Forces, or any other basis protected by federal, state or local law. CoreLogic maintains a Drug-Free Workplace.

**Connect with us on social media Click on the quicklinks below to find out more about our company and associates.



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