Senior Engagement Manager

7 days ago

Auckland City, New Zealand Cognizant Full time

What makes Cognizant a unique place to work? The combination of rapid growth and an international and innovative environment This is creating many opportunities for people like YOU — people with an entrepreneurial spirit who want to make a difference in this world.

**The Role**:
Cognizant is seeking a Senior Engagement Manager - ServiceNow for a fulltime role with us. As the primary point of contact for customer projects, the Sr Engagement Manager ensures the highest level of customer satisfaction; coordinates, manages and ensures completion of all project tasks; and lead status calls, project meetings, and other client and stakeholder meetings to ensure project outcomes are successfully delivered. The Sr Engagement Manager establishes customer requirement agreements, prepares deliverables, and leads teams to successfully deliver project scope, on budget, and to client satisfaction. The Sr Engagement Manager provides critical, day-to-day support across project teams.

In your first few weeks in this role, you can expect to:

- Lead a project successfully and in a timely manner from inceptions to deployment and control
- Work closely with stakeholders to identify issues with their processes and come up with innovative solutions to increase efficiency and accuracy in the process
- Set precise goals and objectives based on a strategic planning process.
- Build strong relationships with the customer by setting the right expectations providing regular updates and being assertive when things go wrong.
- Take the lead in main customer meetings ensuring all stakeholders gets involve the agenda is successfully completed and communicate objectives are achieved.
- Ensure Customer have a clear understanding of our delivery methodology and all the tools in place for having visibility of projects status and progress.
- Prepare and timely send executive summary reports communicating the milestones achieved and an updated summary of projects plans risks action items decisions issues and change orders.
- Guarantee that knowledge transfer processes objectives are clearly understood by the customer and coordinate along with the Trainer & BPC and Customer Project Manager the execution of all training activities or tasks.
- Keep stakeholders involved according to their level of responsibility and their expectations ensuring they are consulted and informed.
- Ensure the Customer formally recognize the completion of the project by ensuring all planned work has been done all deliverables have been completed and all hand offs were executed. EM is responsible in reducing the engagement of the team in post project activities that are not supported by a budget and any other misunderstanding that might affect the overall customers satisfaction and perception about the completeness and quality of our work.
- 10+ years of professional, project leadership experience
- 5-8 years of experience as an Engagement Manager / Project Manager role with ServiceNow (professional services experience preferred)
- Project estimation experience and Budget Management
- Ability to clearly communicate to both technical and non-technical stakeholders
- Proven project history maintaining high customer satisfaction in complex environments
- Strong history of problem solving
- Proficient with MS Office and other productivity and project management solutions

You'll receive an excellent salary and benefits package for your knowledge, expertise and flexibility. At Cognizant, taking care of employees is a priority:

- You can pursue innovative career tracks and opportunities here
- You can enhance your professional development through education and dedicated training
- We’ll give you the skills you need to keep pace with the changing workplace while our compensation, benefits and wellness packages help you stay healthy and plan for the future.

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