Quality & Assurance Coordinator, Northern

3 months ago


Auckland City, New Zealand Health New Zealand - Te Whatu Ora Full time

**Contribute your quality skills to transforming the future of health**:

- **Flexible working supported to balance your work and lifestyle**:

- **Based in our Te Manawa Taki Region**

Join Health New Zealand | Te Whatu Ora at a key time, where you will meaningfully contribute to our kaupapa of creating a more equitable, accessible, cohesive and people-centred health system. This mahi will improve the health and wellbeing of everyone in Aotearoa, and we've got an opportunity for you to be part of it
**Te whiwhinga mahi | The Opportunity**

We have an important role in supporting the Crown in its relationships with Māori under Te Tiriti o Waitangi | The Treaty of Waitangi. The government is committed to improving services and outcomes for Māori and strengthening the Crown's relationships with Māori.

We are responsible for designing community-based systems of care, agreeing health and wellbeing plans, executing those plans, and monitoring outcomes which then feed into the design process. We work in partnership with our Health New Zealand | Te Whatu Ora and Hauora Maori Service colleagues to shape system-wide public health services across the motu.
- Manage the register of complaints and compliments, including supporting senior locality managers and service development managers to address consumer and provider complaints.
- Provide an analysis of complaints and compliments across key areas to support the wider team understand the opportunities for quality assurance and improvement activities. Coordinate provider related audits, providing information for auditors, obtaining reports and summarising information.
- Support the reporting on corrective actions in partnership with quality improvement advisors and ensuring actions are resolved.
- Coordinate the provider risk assessment process, including information capturing, summarising information, and providing summarised reporting for varying audiences.

**This role is based in the Northern Region, which is made up of Northland, Waitematā, Auckland and Counties Manukau. You will need to be based in the region. Your location can be discussed at interview stage.**

**Ngā pūkenga me ngā weako | Skills and experience**
- Experience in contract administration and NGO complaint management processes, including supporting quality and risk processes.
- Experience facilitating communications with internal and external stakeholders.
- Experience following up on actions and reporting on these in standardised databases.
- Skilled and experienced in being well organised and able to meet deadlines with the highest level of accuracy and confidentiality.
- Able to proactively identify and implement continuous improvement opportunities in systems and process to improve efficiencies.
- Ability to support others, including own team in the use of business systems and informing/adherence to processes and policies.
- Continuously develops and improves own expertise (including technical) in line with relevant industry/sector trends.
- Ability to maintain strong level of confidentiality due to the sensitivity and information handled.
- Demonstrates an understanding of continuous quality improvement and understanding of Health and Safety legislation

**Nau mai, uru mai | Come and join us**

When you join us, you become part of transforming the health system. This is a once in a life-time change, which will touch the lives of everyone in Aotearoa for generations.

We are working towards a system that better meets the complex demands of a growing population, addresses the persistent inequalities experienced by Māori and ensures improved access, experience and outcomes for those traditionally not well served by the system - Māori, Pacific and Disabled People.

**Tō mātou whakahaere ki te tika, te rerekētanga, me te whai wāhi mai | Our commitment to equity, diversity and inclusion**

**Me pēhea te tuku tono | How to apply.



  • Auckland City, New Zealand Douglas Pharmaceuticals Full time

    **About Douglas** Douglas Pharmaceuticals one of New Zealand's healthcare success stories starting from humble beginnings in West Auckland over 50 years ago to having an ever-expanding footprint into local and global markets. We're working to develop, trial, manufacture, test, pack and distribute the very best medicines, nutraceuticals and products to over...


  • Auckland City, New Zealand Danone Full time

    About the job As a **Quality Assurance Coordinator**,** **you will join our QA team of 4 reporting to the Quality Assurance in-Process Manager - part of the wider Quality and Food Safety team, located at our Auckland production facility. This is a **permanent full-time opportunity **working **Monday - Friday** **8.30am - 5pm**, with the main purpose of...


  • Auckland City, New Zealand Health New Zealand - Te Whatu Ora Full time

    **Contribute to transforming the future of health**: - **Flexible working supported to balance your work and lifestyle**: - **Based in our Northern Region** Join Health New Zealand | Te Whatu Ora at a key time, where you will meaningfully contribute to our kaupapa of creating a more equitable, accessible, cohesive and people-centred health system. This...


  • Auckland City, New Zealand Te Whatu Ora - Health New Zealand Full time

    **Contribute to transforming the future of health**: - **Flexible working supported to balance your work and lifestyle**: - **Based in our Northern Region** Join Te Whatu Ora at a key time, where you will meaningfully contribute to our kaupapa of creating a more equitable, accessible, cohesive and people-centred health system. This mahi will improve the...


  • Auckland City, New Zealand KiwiRail Full time

    **Kia Ora** **We’re going places. Are you?** If life’s a journey, KiwiRail is a great way of keeping your career moving through it. Ours is a fast-paced, inspiring, and truly customer-focused culture - where your career will connect you to real opportunities, while balancing work and whānau life. KiwiRail is committed to the safe and effective...


  • Auckland City, New Zealand Icon Full time

    Building & Construction - Other - Auckland, NZ - Permanent / Full Time - Coordinate QA, facilitate communication & support processes for project success - Icon NZ is an established builder with a healthy pipeline of work - Opportunity for career development and personal growth **Why Icon?** The Icon Group, an Australian construction conglomerate comprised...


  • Auckland City, New Zealand Restaurant Brands Full time

    Quality Assurance Manager Restaurant Brands (RBL) is a corporate franchisee and specialises in managing multi-site branded food retail chains. Restaurant Brands is listed on the New Zealand Stock Exchange and currently has 277 stores across New Zealand for KFC, Pizza Hut, Carl's Jr, and Taco Bell. We employ over 3,500 staff across NZ and serve over 60,000...


  • Auckland CBD, New Zealand Manage My Health Full time

    **Position Description** - **Role - Purpose & Scope**_ The role is ICT Quality Assurance Engineer role within the Software team in Manage My Health. The purpose of the role is to provide Quality Assurance for the Application Software, Infrastructure testing coordination and services including the development and implementation of Quality plans, Test...


  • Wellington City, New Zealand Health Quality & Safety Commission Full time

    Full time Permanent Wellington-based Whakauru | Involve Whakamōhio | Inform Whakaawe | Influence Whakapai Ake | Improve We are looking for an experienced coordinator to join our quality systems group as a Programme Coordinator. **About you** To be successful in this role you will be able to demonstrate that you have: - experience working in a...


  • Auckland City, New Zealand Bidfood Ltd Full time

    The Quality Assurance Officer plays a critical role in ensuring the quality, safety, and compliance of products. This position involves inspecting, testing, and advising on various aspects of production to maintain high standards and regulatory compliance. **Key Responsibilities**: - Conduct routine inspections produce to identify quality issues and other...

  • Quality Assurance

    4 months ago


    Auckland City, New Zealand Scitex Recruitment Full time

    Calling all ice cream lovers! Gain valuable dairy industry experience. - Join a dynamic team dedicated to crafting the highest quality products. - Supportive inclusive environment with excellent job security. Our client is passionate about crafting high-quality ingredients for ice cream. With a focus on quality, innovation, and continuous improvement, they...


  • Auckland City, New Zealand Vitaco Full time

    **Quality Assurance Specialist** **About us | Mō mātou** At Vitaco 'We Care, We Act, We Succeed'. We are globally renowned for manufacturing the highest quality natural health products, distributing to over 30 countries across 5 continents. People who work for Vitaco enjoy a fast-paced industry and relate to our vision of “Empowering healthier...


  • Auckland City, New Zealand Michael Hill Full time

    **Quality Assurance Administrator** In 1979, Sir Michael Hill and his wife Christine opened their first jewellery store with a simple yet groundbreaking vision: to make fine jewellery accessible to everybody. 40 plus years later, we remain committed to creating quality jewellery for our customers to cherish for a lifetime. From 1979 through today and into...

  • Quality Assurance

    2 months ago


    Auckland, New Zealand The Australian Pipeliner Full time

    Quality Assurance & Control (Science, Technology & Environment) jobs in Melbourne VIC • The average pay for Quality Assurance & Control jobs in Melbourne VIC is $101K per year. • Entry-level positions start at $50K per year , while the most experienced workers can earn up to $300K per year. • 8 companies are currently advertising Quality Assurance &...


  • Auckland, New Zealand Nutrizone Pharma Full time

    Company DescriptionNutrizone Pharma, based in Pukekohe, is a pharmaceutical manufacturer specializing in a variety of products including hard shell capsules, soft gels, tablets, sachets, blisters, and honey-based products.Role DescriptionThis is a full-time on-site role for a Quality Assurance Officer at Nutrizone Pharma in Pukekohe. The Quality Assurance...


  • Auckland, New Zealand Nutrizone Pharma Full time

    Company DescriptionNutrizone Pharma, based in Pukekohe, is a pharmaceutical manufacturer specializing in a variety of products including hard shell capsules, soft gels, tablets, sachets, blisters, and honey-based products.Role DescriptionThis is a full-time on-site role for a Quality Assurance Officer at Nutrizone Pharma in Pukekohe. The Quality Assurance...


  • Auckland City, New Zealand Medcall Full time

    Medcall is working with our client, a well-respected provider of residential aged care facilities around NZ, to find the very best person for this role! Working closely with the GM of Clinical & Quality, you will be relied on to: - Oversee quality standards across the organisation - Create and manage a Quality Assurance programme - Prepare sites for...

  • HR Coordinator

    4 months ago


    Auckland City, New Zealand OCS Limited Full time

    Supportive team - Huge learning opportunity - Busy and diverse role **About us** At OCS we strive towards our TRUE values: Whakapono (Trust), Whakaute (Respect), Kotahitanga (Unity) and Whakamana (Empowerment). With over 80 years’ experience in the Industry, OCS provides top quality commercial cleaning and facilities management services across many...


  • Auckland City, New Zealand Lion Pty Ltd Full time

    10 Sep 2024- Auckland, North Island, NZAt Lion, we're not just about brewing great beer; we’re about creating unforgettable experiences. We also believe in doing the right thing for the long term, so we never settle, always leading the way for things we truly care about in our environment, communities, and workplace. As our **Quality Assurance Leader**,...

  • Quality Assurance

    3 months ago


    Auckland City, New Zealand Oji Fibre Solutions Full time

    Oji Fibre Solutions is one of New Zealand's leading manufacturers and suppliers of packaging solutions to a wide range of industries throughout the country. Our Paper Bag business based in Penrose, Auckland designs and produces multi-wall bags for the Dairy, Cement, Flour and Sugar industries throughout the country and into offshore markets. Reporting to...