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Sea Logistics Customer Care Manager

1 month ago

Wellington City, New Zealand Kuehne+Nagel Full time

We are looking for a Customer Care Location (CCL) Manager to lead a team of Logistics Specialists based in Wellington.
** Your Responsibilities**:

- Driving and supporting your team to deliver customer excellence alongside the Sales and Operations Teams
- Leading, motivating and coaching your team - creating strong team morale by being open, responsive and approachable
- Managing the performance and development of your team, through performance reviews and ongoing development conversations
- Ensuring customer satisfaction and retention
- Being the point of escalation for your team, providing solutions and coaching through problems
- Determining specific service requirements and guiding customers on the end-to-end freight forwarding process, including regulatory requirements and documentation
- Identifying and pursuing opportunities to up-sell and deliver value add services
- Building long term and effective relationships with internal & external stakeholders

**Your Skills and Experiences**:

- A minimum of five years logistics experience - with in depth exposure to Sea Logistics operations
- Previous experience leading and coaching team members is highly advantageous; the desire and passion to lead people is essential
- Experience in complaint escalation and the ability to transfer this skill to your team
- Ability to think outside the square, solve problems and remain calm under pressure
- Strong organisational skills including the ability to prioritise tasks, effective time management and a high level of accuracy
- Excellent communication skills, both written and verbal Impeccable interpersonal skills and the ability to collaborate positively and constructively with multiple stakeholderswho have been shortlisted to the next stage of the recruitment process.

With over 82,000 employees at some 1,300 locations in over 100 countries, the Kuehne + Nagel Group is one of the world’s leading logistics companies.

**About Kuehne+Nagel***

With over 79.000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world’s leading logistics companies.

CONTACT

Human Resources