Customer Care Specialist

6 months ago

Auckland City, New Zealand Kuehne+Nagel Full time

This is a fantastic opportunity for someone who loves to take real ownership of their work and customer portfolio. This critical role sits within the dedicated Air Logistics Customer Care team and is one of the key points of contact for our Air Logistics clients.
** Your Responsibilities**:

- Driving customer excellence alongside the Sales and Operational Teams to ensure customer satisfaction and retention is high
- Being the key point of contact and responsible for providing customers with up to date information on shipments (import + export)
- Determining specific service requirements and guiding customers on the end to end airfreight forwarding process, including regulatory requirements and documentation
- Building long term and effective relationships with customers (internal and external)
- You will also be assisting the on-boarding process of new clients, ensuring their first experience with KN is exceptional
- Identifying and pursuing opportunities to up-sell

**Your Skills and Experiences**:

- A minimum of 3+ years freight forwarding experience
- Exposure to Customer Service & Import/Export Airfreight Operations processes within a freight forwarding environment
- Ability to think outside the square and solve problems
- Excellent communication skills both written and verbal
- Sound technology literacy, specifically the Microsoft suite.
- Strong organisational skills including the ability to prioritise tasks & effective time management
- A positive work ethic, attitude and someone who has a passion for customer excellence

This is a fulltime, permanent role (37.5 hrs per week, Monday to Friday).

Why work for us?

As well as a competitive remuneration structure, we offer benefits such as health insurance and gym membership for the successful applicant, as well as flexible working hours, EAP services and learning and development opportunities.

With over 82,000 employees at some 1,300 locations in over 100 countries, the Kuehne + Nagel Group is one of the world’s leading logistics companies.

**About Kuehne+Nagel***

With over employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world’s leading logistics companies.

CONTACT

Human Resources

  • Customer Care Specialist

    3 weeks ago

    Auckland, New Zealand Tsb Bank Full time

    We've got locations across the motu and offer various types of flexible and remote working options. So, whether you're looking for a role in Banking, Risk, Finance, or something else, browse our current vacancies to find the right job for you. If you don't see what you're looking for, bookmark this page, and check back soon.Customer Care SpecialistBased in...

  • Customer Care Specialist

    2 months ago

    Auckland City, New Zealand 2degrees Mobile Limited Full time

    **Interested in technology using your knowledge and skill?** **CUSTOMER CARE SPECIALIST - Auckland!** **Your role, your journey | Te Huarahi Whakatipu** As a Customer Care Specialist, you'll be the first point of contact for customers needing technical support with telecommunications or mobile services. You'll diagnose and resolve connectivity, equipment,...

  • Customer Care Specialist

    6 months ago

    Auckland City, New Zealand The Warehouse Full time

    Company Description Our purpose is simple; helping Kiwi’s live better every day. The Warehouse Group (TWG) has grown to be New Zealand’s largest retailer and not to mention a Kiwi classic brand! Every day we live and breathe our core values to guide our conversations, actions and decisions, Whakaarohia te Kaiutu (Think Customer), Mahi I ngā mahi pai...

  • Customer Care Specialist

    1 month ago

    Auckland, New Zealand Ymca North Incorporated Full time

    We are looking for a vibrant Customer Care Specialist to join our team at Mt Albert on a Fixed Term basis working 40 hours across set shifts.What will you be doing? Handle all reception services and customer queries whilst creating a welcoming and friendly environment.Confidently drive retail sales for the centre, utilising customer information to support...

  • Noel Leeming Customer Care Specialist

    4 months ago

    Auckland City, New Zealand The Warehouse Full time

    Company Description Our purpose is simple; helping Kiwi’s live better every day. The Warehouse Group (TWG) has grown to be New Zealand’s largest retailer and not to mention a Kiwi classic brand! Every day we live and breathe our core values to guide our conversations, actions and decisions, Whakaarohia te Kaiutu (Think Customer), Mahi I ngā mahi pai...

  • Customer Care Specialist Nlg

    4 months ago

    Auckland City, New Zealand The Warehouse Group Full time

    **Company Description** Our purpose is simple; helping Kiwi’s live better every day. The Warehouse Group (TWG) has grown to be New Zealand’s largest retailer and not to mention a Kiwi classic brand! Every day we live and breathe our core values to guide our conversations, actions and decisions, Whakaarohia te Kaiutu (Think Customer), Mahi I ngā mahi...

  • Air Logistics Customer Care Specialist

    7 months ago

    Auckland City, New Zealand Kuehne+Nagel Full time

    We are looking for an experienced Auckland based Customer Care Specialist to join the CCL Team responsible for managing one of our largest Aerospace clients. ** Your Responsibilities**: - Delivering exceptional customer service, ensuring customer specific KPI’s are met - Serving as a key point of contact and responsible for providing the customer with...

  • Customer Care Coordinator

    6 months ago

    Auckland City, New Zealand MoleMap Australia & New Zealand Full time

    At MoleMap our purpose is simple. We give people their best chance against skin cancer so that maybe one day we can live in a world where skin cancer no longer takes lives. Our team of Melanographers and the Dermatologists we work with have been detecting and diagnosing melanoma for over two decades, and our new full treatment clinics mean we are a premium...

  • Customer Care Senior Specialist- Nlg

    7 months ago

    Auckland City, New Zealand The Warehouse Group Full time

    **Company Description** Our purpose is simple; helping Kiwi’s live better every day. The Warehouse Group (TWG) has grown to be New Zealand’s largest retailer and not to mention a Kiwi classic brand! Every day we live and breathe our core values to guide our conversations, actions and decisions, Whakaarohia te Kaiutu (Think Customer), Mahi I ngā mahi...

  • Senior Customer Care Specialist

    2 months ago

    Auckland, New Zealand Ymca Full time

    Supervisors/Team Leaders (Call Centre & Customer Service)Step into a vibrant and dynamic environment at Lagoon Pool and Leisure Centre! As a Senior Customer Care Specialist, you'll lead the reception team, ensuring top-notch customer service and smooth operations. This is a part-time role offering 30 hours per week.What You'll Do:Leading the Reception Team:...

  • Sea Logistics Customer Care Specialist

    4 months ago

    Auckland City, New Zealand Kuehne+Nagel Full time

    Kuehne+Nagel’s Sea Logistics Customer Care Team is evolving, and we have an awesome opportunity for you to join the team! This role sets itself apart from other Customer Care roles within the industry. ** Your Role**: As a Customer Care Specialist, you will play a vital role in ensuring our customers receive the highest level of support while also driving...

  • Sea Logistics Customer Care Specialist

    6 months ago

    Auckland City, New Zealand Kuehne+Nagel Full time

    Kuehne+Nagel’s Sea Logistics Customer Care Team is evolving, and we have an awesome opportunity for you to join the team! This role sets itself apart from other Customer Care roles within the industry. ** Your Role**: As a Customer Care Specialist, you will play a vital role in ensuring our customers receive the highest level of support while also driving...

  • Customer Care Coordinator

    6 months ago

    Auckland City, New Zealand MoleMap Australia & New Zealand Full time

    **About the Company** At MoleMap our purpose is simple. We give people their best chance against skin cancer so that maybe one day we can live in a world where skin cancer no longer takes lives. Only MoleMap’s proven system combines head-to-toe skin mapping by trained Melanographers with expert diagnosis of any suspicious moles by specialist...

  • Sea Logistics Customer Care Specialist

    2 months ago

    Wellington City, New Zealand Kuehne+Nagel Full time

    Kuehne+Nagel’s Sea Logistics Customer Care Team is evolving, and we have an awesome opportunity for you to join the team! This role is based in our Wellington office and sets itself apart from other Customer Care roles within the industry. ** Your Role**: As a Customer Care Specialist, you will play a vital role in ensuring our customers receive the...

  • Casual Customer Care Coordinator

    5 days ago

    Auckland City, New Zealand MoleMap Australia & New Zealand Full time

    **About the Company** At MoleMap our purpose is simple. We give people their best chance against skin cancer so that maybe one day we can live in a world where skin cancer no longer takes lives. Our team of Melanographers and the Dermatologists we work with have been detecting and diagnosing melanoma for over two decades, and our new full treatment clinics...

  • Customer Care Specialist

    6 months ago

    Auckland City, New Zealand The Warehouse Group Full time

    Company Description Our purpose is simple; helping Kiwi’s live better every day. The Warehouse Group (TWG) has grown to be New Zealand’s largest retailer and not to mention a Kiwi classic brand! Every day we live and breathe our core values to guide our conversations, actions and decisions, Whakaarohia te Kaiutu (Think Customer), Mahi I ngā mahi pai...

  • Customer Care Specialist

    3 weeks ago

    Auckland, New Zealand Tribe Group Full time

    Our C ustomer Service and Contact Centre Team are experts in temp and permanent c ustomer service and contact centre recruitment; it's what they do and love day in, day out. We have an incredible client base, working with top Kiwi businesses across all industries and sectors, from large global corporates to startups and government organisations.We are a busy...

  • Customer Care Specialist

    4 days ago

    Auckland, New Zealand Tribe Group Full time

    Our C ustomer Service and Contact Centre Team are experts in temp and permanent c ustomer service and contact centre recruitment; it's what they do and love day in, day out. We have an incredible client base, working with top Kiwi businesses across all industries and sectors, from large global corporates to startups and government organisations.We are a busy...

  • Part Time

    6 months ago

    Auckland City, New Zealand MoleMap Australia & New Zealand Full time

    **About the Company** At MoleMap our purpose is simple. We give people their best chance against skin cancer so that maybe one day we can live in a world where skin cancer no longer takes lives. Our team of Melanographers and the Dermatologists we work with have been detecting and diagnosing melanoma for over two decades, and our new full treatment clinics...

  • Customer Care Team Leader

    3 months ago

    Auckland City, New Zealand The Warehouse Full time

    Company Description Are you ready to lead in a fast-paced, high-energy role where your impact will be felt every day? We’re looking for a confident, proactive leader to head one of our Customer Care teams in Wiri, driving excellence in every interaction. At The Warehouse Group (TWG), New Zealand’s largest retailer and a beloved Kiwi brand, our mission...