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Customer Care Specialist
3 weeks ago
This is a fantastic opportunity for someone who loves to take real ownership of their work and customer portfolio. This critical role sits within the dedicated Air Logistics Customer Care team and is one of the key points of contact for our Air Logistics clients.
** Your Responsibilities**:
- Driving customer excellence alongside the Sales and Operational Teams to ensure customer satisfaction and retention is high
- Being the key point of contact and responsible for providing customers with up to date information on shipments (import + export)
- Determining specific service requirements and guiding customers on the end to end airfreight forwarding process, including regulatory requirements and documentation
- Building long term and effective relationships with customers (internal and external)
- You will also be assisting the on-boarding process of new clients, ensuring their first experience with KN is exceptional
- Identifying and pursuing opportunities to up-sell
**Your Skills and Experiences**:
- A minimum of 3+ years freight forwarding experience
- Exposure to Customer Service & Import/Export Airfreight Operations processes within a freight forwarding environment
- Ability to think outside the square and solve problems
- Excellent communication skills both written and verbal
- Sound technology literacy, specifically the Microsoft suite.
- Strong organisational skills including the ability to prioritise tasks & effective time management
- A positive work ethic, attitude and someone who has a passion for customer excellence
This is a fulltime, permanent role (37.5 hrs per week, Monday to Friday).
Why work for us?
As well as a competitive remuneration structure, we offer benefits such as health insurance and gym membership for the successful applicant, as well as flexible working hours, EAP services and learning and development opportunities.
With over 82,000 employees at some 1,300 locations in over 100 countries, the Kuehne + Nagel Group is one of the world’s leading logistics companies.
**About Kuehne+Nagel***
With over employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world’s leading logistics companies.
CONTACT
Human Resources
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