Contact and Support Advisor

5 months ago

Wellington City, New Zealand Chandler Macleod Full time

Then this is your opportunity to work in a team aiming to make a difference for future generations of New Zealanders. Your responsibilities will include using a trauma informed approach, capturing and recording information in a Case Management System and maintaining complete, accurate and up to date information throughout the process.

As a Contact and Support Advisor, you will play a pivotal role within the Contact Centre team ensuring clients and other impacted parties are listened to and supported. You will handle a variety of inquiries, ensuring that each interaction is handled professionally and courteously. You will have the opportunity to work with a diverse range of clients, providing assistance via inbound and outbound calling.

**Responsibilities**:
As a Contact and Support Advisor your primary responsibility will be to provide empathetic and non-judgmental support to individuals reaching out. You will play a crucial role in assisting clients by:

- Offering a compassionate ear and providing emotional support to those in distress.
- Assessing the needs of each individual and offering appropriate guidance and resources.
- Ensuring confidentiality and adhering to ethical guidelines when handling sensitive information.
- Collaborating with internal teams to ensure a seamless referral process for specialised services.
- Maintaining accurate and detailed records of each interaction for organisational purposes.

**Requirements**:
This role will allow you to utilise all your skills, whilst also giving you the opportunity developing new skills. The environment is challenging and fast paced, so first and foremost you will need to be resilient, and possess the following skills, experience and attributes:

- Awareness of **OR** previous experience in trauma related work
- Ability to manage inbound/outbound calls
- Strong articulate verbal and written skills
- Recent administrative experience
- Previous background in call centre work/dealing with sensitive issues
- Strong interpersonal skills, including conflict resolution, relationship management and the ability to positively influence others

**How to Apply**:
If you are passionate about providing support to individuals who have experienced abuse and trauma, we would love to hear from you. Please submit your CV and a cover letter detailing your relevant experience. In your cover letter, please include examples of how you have supported clients in the past.

Chandler Macleod is an equal opportunity employer, committed to promoting diversity and inclusion in the workplace. We encourage individuals from all backgrounds to apply.

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