Support Specialist

3 days ago

Wellington City, New Zealand Contact Energy Full time

Company Description

Contact Energy is embarking on the path to transform its customer business end-to-end. Delivering this transformation will require Contact to strengthen its technology, customer and data capabilities, adopt new ways of working and shape its culture for greater agility, innovation and customer obsession.

You’ll be an integral part of the ICT AwhiTech team to provide outstanding people experiences and the highest levels of service quality, helping to achieve our vision of delivering a flexible, optimised and world class technology experience, anytime, anywhere.

**Job Description**:
The AwhiTech team is the heart of the business, I mean if technology isn’t working how can we do the mahi?

This is where you come in As a member of the AwhiTech team, you will work collaboratively across different functions to deliver a high quality and highly available ICT support service to our business.

**To give you a rundown of what this role involves**:

- Available to work between the hours of 7am and 6pm on business days, with rostered on-call support outside these hours
- You will respond to queries raised by our people via the engagement channels
- Provide technical support, guidance, documentation and training where needed to enable our people to derive maximum value from ICT
- Work with project teams to diagnose and resolve defects to facilitate successful transition of projects into the operating environment
- Contribute to the overall improvement of operational processes and people experience of our services.

**How you’ll be successful**
- You’ll create an outstanding people experience across the full range of services being supported.
- You’ll play a key role in delivering and supporting a highly motivated workforce
- You’ll drive and improve the support of IT services and the share capabilities within the team.
- This role reports to the Delivery Lead, and will be given the tools, opportunities and support to get the job done.

**Qualifications**:
This won't be your first rodeo You’ll bring experience to
- A passion for the delivery of IT service excellence
- Excellent communication skills with attention to detail and strong problem solving ability.
- Technically, you will be able to demonstrate solid IT skills such as Windows 10; Active Directory; and M365
- As a Support Specialist you will have previous experience working within a fast-paced customer facing team
- A Bachelor’s degree or equivalent multiyear work experience

Additional Information

This role can be based anywhere in NZ, an is for a 6 month fixed term.

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