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Client Services Advisor

7 months ago

Wellington City, New Zealand New Zealand Government Full time

Discover a career with purpose at MBIE Customer Service - Contact Centre
- MBIE offers the potential to work from home up to 40% of the time after training.
- Full Time position hours Monday - Friday; part time hours are also available.

**Salary**: $60,727 per annum

Discover a career with purpose at MBIE Customer Service - Contact Centre
- MBIE offers the potential to work from home up to 40% of the time after training.
- Full Time position hours Monday - Friday; part time hours are also available.

**Salary**: $60,727 per annum
Tēnei tūranga
- **About the role**:
Great with customer service? Interested in career progression and self-improvement? This is a great opportunity to start your career in government.

The MBIE Service Centre needs people who are switched on. To be successful in this role, you will need a passion for learning, a positive, pro-active approach to work, are resilient and have proven experience in a customer service environment as we represent a range of business areas, both within MBIE and for external government agencies, so need people who can think on their feet. We take calls from over 35 different phone lines and deal with a diverse and varied range of over topics including housing, employment, businesses, and licensing to name a few.

You will assist clients in meeting their statutory obligations and help them navigate the services available to them through MBIE and wider Government. It will be your role to ensure that every contact is an opportunity for businesses and consumers to acquire information, education and encouragement that will assist them in resolving their queries.

As a member of the Te Whakatairanga Service Delivery team, you will gain invaluable insights into MBIE, you'll build relationships within the organisation, and you will be well supported by a well-established and experienced leadership team.

**Training**:
Fully paid training will potentially start mid - late October. Training will require your full-time commitment to 37.5 hours per week, Monday to Friday between 8 am and 6 pm. Training will be for a period of approx. 4 weeks. Should you be interested in part time, you must be able to commit to fulltime training. On conclusion of the training period, you will commence your part-time working schedule.

**Hours**:
This is a permanent, full-time role with paid working hours of 37.5 hours per week. You will be scheduled for an 8-hour shift between the hours of 7am and 7pm, Monday to Friday.

If you are interested in working part time, and able to commit to a minimum of 20 paid hours per week, please contact us for further discussion.

**Salary**:
The current starting salary for our Client Service Advisors is $60,727. Thanks to our progression framework, if you like self-development and achieving goals there is the ability to move quickly through our salary steps.

Within 12 to 18 months you could be on $70,625 with the ability to move to a Senior Client Service Advisor role and earn up to $77,359.

Ngā pukenga me ngā wheako e hiahiatia ana
- **Skills and experience required**:
**Our Client Service Advisors will be able to**:

- Demonstrate their exemplary verbal and written communication skills
- Listen to what people need, analyse information quickly and give concise, complete and correct advice for the issue at hand
- Handle stressful and emotionally difficult situations with a level head and sensitive approach
- Communicate and build rapport with a diverse variety of people and cultures
- Create a great customer experience that is world class by being empathetic, trusted and knowledgeable
- Be agile working in a fast-paced, exciting, and fluid environment

**What we can offer**:

- Ongoing training, support and coaching to enable your success and professional development
- A supportive, collaborative and inclusive work culture
- An opportunity to grow your knowledge, experience and understanding of New Zealand matters and it’s current climate
- Quick, consistent progression, along with steady salary increases if you choose to develop your career
- The satisfaction of knowing that you are providing an essential service and helping “Grow Aotearoa for All”, every day
- Brand new, modern, and earthquake-safe contact centres
- A diverse role where you will always be learning and the opportunity to train and tailor your career progression
- The potential to work from home up to 40% of your time

**Staff benefits**:

- Discounts on gym memberships
- Reduced health insurance premiums
- Eye care contributions
- Lifestyle leave
- E-bike discount scheme
- Free flu vaccinations

This is a great opportunity to start your career in government. Learning about the many aspects of what the Ministry of Business, Innovation & Employment will open numerous career paths to you with one of New Zealand's largest employers.

**Ētahi kōrero mō MBIE - About MBIE**:
MBIE's goal is to create a resilient and high-performing economy that delivers real and ongoing qualit