Ert Reporting and Performance Analyst

6 months ago


Auckland City, New Zealand TOWER Insurance Full time

**Why you'll love working with Tower**

At Tower, we live and breathe our values - they are at the heart of every interaction. Our people come first, we pride ourselves on creating a diverse and inclusive space that allows our people to thrive. Encouraging everyone to bring their whole selves to work, we aim to represent the diverse communities we work in and with. We celebrate all ages, genders, sexual orientations, races, religions, and everything else that helps to make our culture special.

We also have a plan to lead our industry forward into a more customer-centric future with innovation and disruptive thinking, as a unique Kiwi and Pacific insurance provider operating for over 150 years, with roots back to Dunedin.

**What will you be doing?**

At Tower, we are progressing boldly to align with future insurance trends. To enable this, we have created this exciting opportunity that will directly impact our customers and set us apart from the rest.

In this role, you will support the Head of Tower Natural Disaster Response and wider Event Response Team ("ERT") by owning performance and insights analysis of Tower's natural disaster claims response.

You will be responsible for analyzing the performance of our event response business and providing insightful reporting to support decision-making and strategic planning.

**You can expect to be across the following**:

- Own the creation, analysis and related reporting as required to support Tower's natural disaster response.
- Own the regular reporting and respond to ad hoc requests as required.
- Liaise with the Head of Business Performance and Quality Assurance, to ensure accurate reporting and consistency with other claims reporting methods and styles.
- Manage relationships and work collaboratively with internal and external stakeholders to improve claim performance.
- Maintain and/or develop clear and comprehensive daily, monthly/weekly business performance reports, with actionable recommendations and insights
- Contribute to the development of large event response claims initiatives, plans, and process improvements.
- Play a role in enhancing and enriching claims reporting through PowerBI
- Assist the Head of Tower Natural Disaster Response and Event Response Team Leaders with ad-hoc reporting requests and data management as required
- Drive proactive insights that will improve our natural disaster response, customer experience and business performance.
- Ensure Company integrity is maintained, and risk exposure minimised by adhering to Company policies

**What you'll need**

Adept at conducting complex data analysis and deriving actionable insights to drive business performance. You will have a keen eye for detail and a systematic approach to problem-solving, utilizing advanced analytical techniques to extract meaningful information from large datasets.

**To be successful in this role, you will also be able to demonstrate the following**:

- 2+ years in an analytically heavy role
- Track record of delivering actionable insights
- Intermediate Power BI skills
- Intermediate SQL skills
- Advanced Excel skills
- Data visualisation, presentation, and communication skills
- Proven ability to solve complex and challenging business problems
- A bias towards action and willingness to take ownership
- 1-3 years of claims management experience (preferable)
- Prior claims management and reporting experience (preferable)
- Experience in external partner performance meetings (preferable

**Highlights include**:
In addition to a competitive salary, we offer a range of perks and benefits to celebrate and look after our Tower employees.
- Our people come first as we offer 16 weeks of paid leave for the primary carer and 4 weeks of paid leave partner's leave.
- A paid day off on your birthday, as well as two extra annual leave days every year and the option to buy an additional eight days of leave. So up to six weeks off
- Annual Performance Review where you get to showcase your progression.
- Wellness leave instead of sick leave so you can proactively look after your health and wellbeing
- Career growth - we promote internal capability; we also have programmes that recognise star performers.
- Flexible workplace opportunities at our beautiful 6 Green Star Fanshawe St office packed with modern technologies, stand-up desks, open space and coffee machines in two large modern kitchens with cafe-inspired dining areas.
- Discounts on Tower insurance products of up to 50%
- Free Life Insurance of up to four times your annual base salary
- Paid parental leave top up for 16 weeks.
- Retail deals and discounts with Les Mills, JB Hi-Fi, PB Tech, The Coffee Club, Warehouse Stationery and more


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