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Desktop Support Analyst

4 months ago

Auckland City, New Zealand 4Sight Consulting Full time

**WE’RE LOOKING FOR A Desktop Support Analyst TO BE BASED IN NEW ZEALAND.**

**Join**:
- 4Sight Consulting is now part of SLR Consulting, a global leader in environmental and advisory solutions
With offices throughout the Asia Pacific, Europe, North America and Africa regions, SLR Consulting is one of a very small number of leading international specialist environmental consultancies
Our team has a genuine interest in developing practical and sustainable solutions for our clients and reducing the environmental impact of our own operations
- **Do you have**:
- 4+ years in a similar service technician role
Solid experience supporting Windows 10
Understand underlying Windows Services and Frameworks
Experience with Active Directory & Microsoft Office Products
Exceptional customer service delivery
Excellent written and verbal communication
Exceptional problem-solving techniques
Ability to Troubleshoot hardware & software problems
Understand and diagnose networking issue
Ability with replacing failed hardware on both desktop and laptop PCs
Ability to support and mentor junior staff
Experience with an IT Service Management tool
Self-sufficient and able to act autonomously, as well as working in the Team
Excellent attention to detail and quick response rate
Able to work with tight timeframes to meet internal client needs
Highly organised, excellent analytical thinking skills and problem-solving abilities
Ability to troubleshoot network, software problems and hardware problems over the phone
- **About the role**
- Our dedicated IT department are responsible for providing technical support to our 550+ staff located cross the APAC region - Australia, New Zealand and Singapore. We have an exciting opportunity for an energetic and personable individual to join our team in our Auckland office.

Ideally, we are looking for a motivated and enthusiastic IT Desktop Support Analyst, who is a good team player, has excellent people skills, a thirst for IT knowledge and eager to troubleshoot and assist the SLR staff in the APAC Region.
Your main responsibilities will include (but are not limited to):

- Diagnosing and resolving technical hardware and software issues
Respond and diagnose 1st Level escalations
Provide guidance and mentorship to the Level 1 Service Desk staff as required
Provide exceptional customer service to all our staff across the Asia Pacific region
Responding to requests for technical assistance in person, via phone, or electronically and advise on appropriate action
Identifying and escalating situations requiring urgent attention
Research questions using available information resources
Follow standard Service Desk procedures and log all Service Desk interactions
Staying up to date with system information, changes and updates
Working with vendor support contacts to resolve technical problems with desktop computing equipment and software
Redirect problems to appropriate resource and teams
Working with the Regional and Global team to implement new IT technologies and projects
Solving problems efficiently, whilst implementing sustainable solutions
Track and route problems and requests and document resolutions
-**here** and the careers area of their website
**here.** Further information on SLR’s acquisition of 4Sight can be found
**here.**

**Job tasks and responsibilitie**
**s