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Experience Coordinator

2 weeks ago


Wellington City, New Zealand Emprego NZ Full time

We are New Zealand's on-demand climate positive car sharing service. We're a growing, venture-backed startup that is revolutionising transport in our cities. Instead of every person buying, storing, and maintaining a private car, members can access any vehicle on our network when they need it, unlock the car using the app, and pay only for what they use.

**_What Are We Looking For?
- **

We need three Wellington based part-time Experience Coordinators (15 hours per week guaranteed, with more available) ready to be the customer-facing champions of our innovative product and service. You will be responsible for member support and help ensure our members enjoy every trip they take with us.

Working with the Experience Support Manager in a fast paced environment, you will master customer support and develop to grow as an individual within the business. You will also play a vital role in improving our members’ experience by contributing to member success and to other projects.

**_The Day to Day
-**:

- Show a positive, empathetic, and professional attitude toward members.
- Provides support to administrative and operational tasks.
- Communicate and coordinate with other teams across the business to resolve problems.
- A growth mindset that is ready to constantly improve and open to constructive feedback.
- Must be flexible to work on evenings, weekends, and holidays.
-**:

- Technically minded.
- Attention to detail and strong work ethics.
- Confident presenting and interacting with existing and potential Mevo members.
- Show initiative in helping to solve member queries.
- Remain calm in high pressure situations.
- Valid Class 1 Full NZ driver licence
- Fully Vaccinated for COVID-19.

**_Benefits
-**:

- The chance to contribute to building a better world and more beautiful and livable cities every day.
- Discounted vehicle hires.
- Flexible working location (At home or Mevo HQ).
- Living wage $22.75/hr.