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Customer Service Advisor

1 month ago

Auckland City, New Zealand Sitel New Zealand Full time

We have an exciting opportunity within our growing team

Hybrid working positions available for **Customer Service Advisors. **Wow customers with your natural ability to provide excellent customer service and technical skills

Provide inbound merchant support over the **phone **for a market leader in the Payment Processing industry.

**Monday to Friday hours**

**Start date 17th April 2023**

**Hybrid working**:

- upon successful completion of training.
**$25.30 per hour** - plus, KPI incentives and Super.
**Paid training**

**About you**
- Experience working in a very fast-paced environment with strong multi-tasking skills
- High attention to detail
- A passion for providing exceptional customer service
- A natural problem solver dedicated to resolving customer issues
- Ability to work independently and efficiently
- Excellent written and verbal communication skills
- Experience with automated customer service platforms
- Flexibility to adapt well to change
- 2+ years of customer service experience
- Technical Support experience preferred, but not essential

**Benefits**
- Competitive Salary
- Monthly KPI Incentive available
- Full-time, permanent employment
- Paid training
- Hybrid working, only come into the office 1 week out of every eight

**About us**
We are Sitel. We are one of the world's leading outsourcing providers of customer experience management and we would like to share something with you - our promise of an experience. We add value through a people-first culture, operational excellence, knowledge sharing and collaboration, and global strength combined with local flexibility.

Here is a fantastic opportunity to represent one of the leaders in the Payment Processing Industry.

**All applicants must provide Australian work rights and be willing to undergo full background screening which includes mandatory police checks.**

**Salary**: $24.00 per hour

**Benefits**:

- Employee mentoring program
- Work from home

Schedule:

- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus

Application Question(s):

- Do you have working rights in New Zealand?

Expected Start Date: 06/02/2024

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