Store Technician Mobility Lead
13 hours ago
**About Foodies**
You know New World, PAK’nSAVE and Four Square, right? That’s us We are one of NZ’s biggest companies, you just don’t know it, because in true Kiwi style - we are humble about it (apart from right now maybe) Our Support Centre is 1,000 people strong, who all play a vital role in supporting our network of 330+ stores across the North Island
**The role**
As the Store Technology Mobility Lead, you’ll be a key member of the Store Technology team - a team who challenge the status quo. You will play a strong operational role within the IT Team as well as wider Foodstuffs to actively contribute to developing the best IT team in New Zealand.
Driving forward our “think customer” service mentality, you’ll improve the technology ‘experience’ of IT through the Operations & Performance function, as well as ensure ongoing quality of services to the business by helping deliver our overall operational outcomes.
What you’re responsible for:
- Manage the Delivery of Mobility hardware and services to our stores and distribution centres, based on Business requirements.
- Assist in the transition of new stores from project into BAU and confirm that all IT Operations deliverables have been met.
- Work alongside Project Teams to ensure End User technology implementations have been completed to FSNI IT Standards
- Be responsible for Delivery resources to ensure Incident activities are completed and Incident management SLA’s targets are met.
- Create and maintain an MDM solution for performance measurements for Store Technology
- Empowerment to resolve technical IT Issues for End User management where possible and within reason.
- Work with FSNI IT management teams to identify areas of IT which require improvement.
- Relate Store/DC operational excellence with Baseline Metrics and methods of identification for Performance Improvement
- Engage with Vendors for End User technology and ensure that expected service is being met.
- Coordinate Vendor Resources for issues affecting End User issues which require operational input.
**About you**
What skills and experience you need:
- You’ll have a strong track record in operational and service centric management, people and vendor management including managing diversity in all its forms, and the ability to effectively maintain relationships and influence your immediate team, key stakeholders, vendors and the senior End User leadership team.
- You will have a strong track record in Operational management roles preferably in medium to large enterprises. Ideally you will have experience in a retail, or customer focused organisation.
- Expertise in infrastructure deployment and management practices
- Able to understand, deliver and improve services and/or processes particularly processes that support achieving Our Store IT Refurbishment outcomes
- Fantastic customer support
- You will have excellent planning and communication skills - both written and verbal, with a great ability to collaborate with others, clearly articulate ideas/concepts and effectively present to others.
- You will have a collaborative working style yet be able to stand on your own two feet.
- You will be flexible and able respond to incoming requests, and someone who constantly can challenge the status quo.
- You will be curious, and keen to learn more, and constantly looking at what’s possible.
- Able to understand and deliver services which are provided on a 24x7x365 basis.
- Technical skill set to manage FSNI’s MDM tooling for ITSM Incident Management and Solution Development
**Experience awesome. Achieve Awesome. Be awesomely you.
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