Store Office Support Specialist
6 months ago
**About the role**
As Store Office Support Specialist, you’ll be the go-to person for questions and queries for store office staff, providing proactive support for a range of office processes. No two days will be the same with plenty of variety and challenge This is a fixed term opportunity to assist the team through the busy lead up to the holiday season.
***
**Key responsibilities are broad and will include**:
- Providing active guidance and advice on back office and administrative matters to our store network
- Actively drive efficiencies - targeting measurable improvements in accuracy and timeliness
- Track and analyse performance metrics, identifying areas of operational improvement
- Contribute to the update of relevant documentation and ensuring guidance is up to date, relevant and available to users
- Support the creation and maintenance of Knowledge Management content and tools for SAP
- Assist New Store Owners, and office employees, with the overall administration set up, and provide appropriate support and training prior to and post opening date
- Assist with the ‘change of ownership’ transition of member stores by providing pre-change briefings, on-site support on the day of change and through monitoring subsequent administrative performance
**About you**
With a customer driven mindset, you will utilise your strong communication skills to work collaboratively to resolve issues and coach your stakeholders to ensure our processes are slick. You will be inquisitive by nature, a real problem solver who has an eye for detail and is enthusiastic about continuous improvement and gaining efficiencies
This role requires understanding of business principals and the curiousity to learn what you don’t know.
**What’s in it for you**
In return, we offer a competitive salary, flexible working options, free parking, onsite subsidised café and mini mart, a strong collaborative team environment, a range of social groups to join and activities to get involved in and lots of learning and development opportunities
**Experience awesome. Achieve Awesome. Be awesomely you.
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