Agency Manager, Google Customer Solutions

3 days ago

Auckland City, New Zealand Google Full time

**Minimum qualifications**:

- Bachelor's degree or equivalent practical experience.
- 8 years of experience in sales or marketing at an agency, technology or media company, managing executive relationships.

**Preferred qualifications**:

- Experience strategically assessing and achieving client success via sales techniques, including effective questioning, objection handling, compelling narratives, storytelling, and competitive selling.
- Knowledge of agency business models (e.g., digital and traditional) customer retention, growth, and business acquisition for agencies.
- Ability to own a portfolio in a sales context, and consistently overachieve goals and business objectives to drive growth.
- Excellent problem solving skills with the ability to lead and manage multiple projects with a broad range of internal and external stakeholders simultaneously.

**About the job**:
Businesses that partner with Google come in all shapes, sizes and market caps, and no one Google advertising solution works for all. Your knowledge of online media combined with your communication skills and analytical abilities shapes how new and existing businesses grow. Using your relationship-building skills, you provide Google-caliber client service, research and market analysis. You anticipate how decisions are made, persistently explore and uncover the business needs of Google's key clients and understand how our range of product offerings can grow their business. Working with them, you set the vision and the strategy for how their advertising can reach thousands of users.

The Agency Partnership team is a team that drives customer success by partnering with a wide range of traditional media agencies. In this role, you will partner with traditional media agencies and increase the value that Google media brings to their agency business and their customers' businesses in order to drive business growth and product adoption for Google. You will prioritize stakeholder relationships and collaborate with a portfolio of agencies to discover, develop, and execute business growth strategies.

When our millions of advertisers and publishers are happy, so are we Our Google Customer Solutions (GCS) team of entrepreneurial, enthusiastic and client-focused members are the "human face" of Google, helping entrepreneurs both individually and broadly build their online presence and grow their businesses. We are dedicated to growing the unique needs of advertising companies. Our teams of strategists, analysts, advisers and support specialists collaborate closely to spot and analyze customer needs and trends. In collaboration, we create and implement business plans broadly for all types of businesses.

**Responsibilities**:

- Deliver against quarterly business and product growth objectives and grow agency business by managing scalable product adoption and growth across a broad portfolio of Agency clients.
- Own a portfolio of agencies by thoroughly understanding growth drivers, identifying opportunities for growth, managing risks, and building multi-quarter plans for achievement.
- Work towards strategic goals on new and existing business consistently, while prioritizing and delivering excellent sales experiences to Google's agency partners.
- Collaborate with Large Customer Sales (LCS) Agency counterparts to align on strategic and product priorities, to position Google Customer Solutions (GCS) interests consistently with the overall Agency joint business plan.
- Manage and strengthen primary agency relationships representing the GCS portfolio in meetings and with stakeholders.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

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