Customer Service Team Leader
7 months ago
Due to an internal promotion, we are currently seeking a full time (40 hours) Customer Service Team Leader for our Mitre 10 store in Onehunga who is available to work a rotating rota.
You will need to have **proven supervisory experience**, with a track record for successfully leading a team to perform.
**ABOUT THE ROLE**
Reporting to the Trade Supervisor, you will be responsible for the day-to-day smooth running of the Checkouts, Returns Desk and Customer Service Desk.
This will see you taking responsibility for:
- ensuring customers are the number one priority, receiving the high standard of service they are accustomed to
- ensuring the department is effectively managed and maintained
- leading the team to ensure they perform to their maximum potential, promoting a team culture that encourages team results as well as personal growth
**ABOUT YOU**
To be successful in this role you will need:
- some experience in managing a team or some understanding of staffing requirements
- to be approachable, positive and have the ability to remain calm under stress and manage contrasting priorities in a professional manner
- excellent listening and communication skills with the ability to engage with internal and external customers of different backgrounds
- a passion for customer service excellence, an outgoing personality with a positive outlook on life and the ability to drive difficult situations towards positive outcomes
- a strong focus on solutions and a high level of personal initiative
- previous retail and Point-of-Sale (POS) system experience
- strong computer literacy
- a people-orientated personality
- an enthusiasm and team spirit
- good time management
- a quick and alert mind with the ability to adapt and be flexible
**WHAT WE OFFER**
- competitive remuneration
- staff buying privileges
- free onsite car parking
- industry leading learning & development program
- access to nationally recognised qualification programs
- great company culture
**ABOUT US**
Grove Mitre 10 has been in Onehunga for decades and is well known by the locals for their friendly team, great range and fantastic value. We pride ourselves on keeping our family culture and environment at the centre of everything we do.
We live by our core values: We are one team, customer obsessed, honest and fair and we strive for excellence.
Grove Mitre 10 is an equal opportunity employer, and we are committed to providing a working environment that embraces and values diversity and inclusion.
-
Customer Service Team Leader
1 week ago
Wellington City, New Zealand Universal Business Team Full timeThe Company Plumbline offers one of the most extensive bathroom and kitchen collections in New Zealand and delivers an unparalleled range of contemporary and traditional products. Every part of their luxurious range is a labour of love and an aesthetic masterpiece; every detail has been intrinsically thought through to ensure Plumbline's sophisticated brand...
-
Customer Service Team Leader
2 days ago
Auckland City, New Zealand NZ Post Full timeTeam Leader | Permanent Full-Time | New Market Postshop Your Impact New Zealand Post is looking for a new Team Leader to manage our dedicated team of Customer Service Officers, looking after our customers. We are looking for someone who can think on their feet and support the team when the pressure is on. This permanent role supports a fantastic close...
-
Senior Customer Services
7 months ago
Auckland City, New Zealand Team Recruitment Full time**The company**: Join a dynamic and well-established New Zealand owned International Freight Forwarding company, renowned for its remarkable success in the industry. With a strong commitment to providing exceptional service offerings across the entire supply chain, our company takes pride in delivering outstanding customer experiences. **The role**: As a...
-
Customer Service Team Leader
2 hours ago
Auckland City, New Zealand Pinnacle Life Full timeJoin Pinnacle Life as a Customer Service Team Leader, offering career progression, leading a high performing and results driven team to success **About the company**: **Pinnacle Life** aims to be the leading online life insurer in Aotearoa (New Zealand), making it easier for Kiwi’s to understand, buy and manage their life and living insurance needs. They...
-
Team Leader
2 months ago
Auckland City, New Zealand New Zealand Customs Service Full timeReady for the next step in your HR career? Looking for an opportunity to lead an HR Advisory team? The Team Leader, HR Advisory sits within Customs' Human Resources Service Delivery (HRSD) team. HRSD works with business units across Customs to provide fit for purpose, pragmatic and customer focused advice and solutions that are aligned to the strategic...
-
Customer Service Team Leader
2 months ago
Auckland, New Zealand Dimond Full timeSupervisors/Team Leaders (Call Centre & Customer Service)Full timeAre you a dynamic leader with a passion for driving operational excellence and delivering exceptional customer service? Dimond Roofing, one of New Zealand's most trusted names in the roofing industry, is looking for an enthusiastic Customer Service Team Leader to take charge of our team of...
-
Customer Service Team Leader
6 days ago
Auckland City, New Zealand Brambles Group Full timeCHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more...
-
Customer Service Team Leader
2 months ago
Auckland, New Zealand Travvia Full timeWe've got cars, campervans, and motorhomes across New Zealand and Australia, and we're on the lookout for a seriously talented individual to join our Contact Centre as a Customer Service Team Leader. Travvia is the home of our brands JUCY and Star RV.Are you passionate about helping people? Can you think on your feet and solve problems? If you're proactive,...
-
Customer Service Representative
7 months ago
Auckland City, New Zealand Team Global Express Full time**Connecting people and communities| Driving eCommerce | Moving New Zealand** Team Global Express NZ delivers freight forwarding, end-to-end transport services, and comprehensive logistics solutions to customers operating across NZ from Kaitaia to Invercargill. We’re not only transforming our operations but striving towards changing the logistics...
-
Customer Services
2 months ago
Auckland, New Zealand Team Recruitment Full timeWe are excited to partner with a highly respected client in the freight forwarding industry, renowned for their commitment to excellence and personalised service. They are currently seeking a skilled individual to join their Customer Service/Export Team for a 4-month temporary assignment. What You'll Be Doing: In this dynamic role, you will manage a variety...
-
Warehouse Team Leader
3 weeks ago
Auckland, New Zealand Service Foods Full timeTeam Leaders/Supervisors (Manufacturing, Transport & Logistics)Full timeAre you a passionate leader with a keen eye for quality?We're seeking a dynamic and experienced Warehouse Team Leader to lead our Produce Department. This role is crucial in ensuring the smooth operation of our warehouse, maintaining high standards of quality, and delivering exceptional...
-
Customer Services
3 days ago
Auckland City, New Zealand Team Recruitment Full time**About the Company**: Our client is an industry leader in the global freight forwarding space with endless opportunities for growth and development. They are actively hiring while others are hitting hiring freezes, so now is a better time than any to join a thriving company. **About the Role**: This role is available due to an internal promotion! It will...
-
Customer Services
3 days ago
Auckland City, New Zealand Team Recruitment Full time**About the Company**: This is a global manufacturing company with a branch here in NZ. They are a family based company that started more than 70 years ago and have since been extremely successful across the globe! **About the Role**: We are currently looking for a Customer Services/Sales Support guru who can take the lead in this sole charge role...
-
Customer Service Representative
5 months ago
Auckland City, New Zealand Team Global Express Full time**Connecting people and communities| Driving eCommerce | Moving New Zealand** Our people and customers are at the heart of everything we do! We have exciting opportunity for a passionate Customer Service Representative to join our close-knit team in our Wellington office. **He angitūtanga: The opportunity** Reporting to our fantastic Customer Service...
-
Customer Service Representative
2 days ago
Auckland City, New Zealand Team Global Express Full time**Connecting people and communities| Driving eCommerce | Moving New Zealand** Team Global Express NZ delivers freight forwarding, end-to-end transport services, and comprehensive logistics solutions to customers operating in New Zealand from Kaitaia to Invercargill. We are a customer-centric, safety-obsessed business with a high-performing, values-based...
-
Customer Service Team Leader
1 week ago
Auckland City, New Zealand SilverChef Full time**Introduction**: About the Role The Customer Service Leader coaches and supports a team of motivated consultants who are handling enquiries from new and existing customers, dealer partners and the SilverChef sales team. Reporting to the Head of New Zealand, this key leadership role has shared accountability for the Auckland office and delivery of...
-
Customer Service Team Leader
1 hour ago
Auckland, New Zealand West Recruitment Pty Ltd Full timeLocation: CBD, Inner West & Eastern SuburbsReference ID: 927323Call: 9689 8999West Sector: Business SupportJob Summary- Permanent Opportunity- Sophisticated and Respected Company- $75,000 + Super + Loading and PenaltiesJob DescriptionAbout your new employerOur client has formed a superior reputation within their Industry, commencing over 100 years ago and...
-
Customer Service Representative
7 months ago
Auckland City, New Zealand Team Recruitment Full time**About the Company**: Are you ready to take on a dynamic role in an industry-leading logistics service provider? Be part of a team dedicated to surpassing customer expectations and enjoy a workplace that fosters a fantastic company culture. This company is committed to exceeding customer expectations and delivering top-notch services. With a focus on a...
-
Customer Service
8 months ago
Auckland City, New Zealand Universal Business Team Full timeJoin Aquafit as a Customer Service / Internal Sales & Sales Support Specialist **About Aquafit**: Aquafit, a leading manufacturer of PVC pipe solutions, is seeking a dynamic individual to join their team in the role of Customer Service / Internal Sales & Sales Support Specialist. As a family-owned business with deep roots in the trade, Aquafit is committed...
-
Customer Service
9 months ago
Auckland City, New Zealand Universal Business Team Full time**Position**: Customer Service/Warehouse All-Rounder **About Aquafit**: Aquafit, a distinguished name in the manufacturing of PVC pipe solutions, is on the lookout for a dynamic individual to join their team in the role of Customer Service/Warehouse All-Rounder. Aquafit stands out as a family-owned business with a rich understanding of the trade and a...