Customer Service Team Leader

7 months ago


Auckland City, New Zealand Mitre10 Full time

Due to an internal promotion, we are currently seeking a full time (40 hours) Customer Service Team Leader for our Mitre 10 store in Onehunga who is available to work a rotating rota.

You will need to have **proven supervisory experience**, with a track record for successfully leading a team to perform.

**ABOUT THE ROLE**

Reporting to the Trade Supervisor, you will be responsible for the day-to-day smooth running of the Checkouts, Returns Desk and Customer Service Desk.

This will see you taking responsibility for:

- ensuring customers are the number one priority, receiving the high standard of service they are accustomed to
- ensuring the department is effectively managed and maintained
- leading the team to ensure they perform to their maximum potential, promoting a team culture that encourages team results as well as personal growth

**ABOUT YOU**

To be successful in this role you will need:

- some experience in managing a team or some understanding of staffing requirements
- to be approachable, positive and have the ability to remain calm under stress and manage contrasting priorities in a professional manner
- excellent listening and communication skills with the ability to engage with internal and external customers of different backgrounds
- a passion for customer service excellence, an outgoing personality with a positive outlook on life and the ability to drive difficult situations towards positive outcomes
- a strong focus on solutions and a high level of personal initiative
- previous retail and Point-of-Sale (POS) system experience
- strong computer literacy
- a people-orientated personality
- an enthusiasm and team spirit
- good time management
- a quick and alert mind with the ability to adapt and be flexible

**WHAT WE OFFER**
- competitive remuneration
- staff buying privileges
- free onsite car parking
- industry leading learning & development program
- access to nationally recognised qualification programs
- great company culture

**ABOUT US**

Grove Mitre 10 has been in Onehunga for decades and is well known by the locals for their friendly team, great range and fantastic value. We pride ourselves on keeping our family culture and environment at the centre of everything we do.

We live by our core values: We are one team, customer obsessed, honest and fair and we strive for excellence.

Grove Mitre 10 is an equal opportunity employer, and we are committed to providing a working environment that embraces and values diversity and inclusion.



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