Customer Service Team Leader

4 hours ago


Auckland, New Zealand West Recruitment Pty Ltd Full time

Location: CBD, Inner West & Eastern SuburbsReference ID: 927323Call: 9689 8999West Sector: Business SupportJob Summary- Permanent Opportunity- Sophisticated and Respected Company- $75,000 + Super + Loading and PenaltiesJob DescriptionAbout your new employerOur client has formed a superior reputation within their Industry, commencing over 100 years ago and offers the highest quality of Chauffeur services across Australia.About your new jobReporting to the Head of Service, you will be a part of a highly motivated team delivering outstanding service to both internal and external stakeholders.
As the CS Team leader, your responsibilities will include but not be limited to –Lead and coach your team to deliver excellence that drives brand advocacy & loyaltyWork with a high demand of inbound calls & emailsManage the online feedback received via digital channels in a timely and efficient mannerEnsure that all customer inquiries are satisfactorily managed, resolved and closed within agreed timescalesAnalyse weekly statistics and create reports to discuss possible improvementsEmbrace and promote our technology offerings to clientsEnsure the team's workload is managed effectively and positively lead them through changeLiaise with third-party suppliers and industry peers to build strong relationships and encourage growthAbout youYou will have exceptional communication, organizational and time management skillsDemonstrated experience of 3+ years in managing or leading a high-volume customer service teamBe a positive, proactive and self-starter with the ability to work well with multiple departments and key stakeholders in the businessExposure to a KPI-driven environment, preferably within Customer Service in a call centreIntermediate knowledge of MS Office, Excel, and web/email, with an ability to learn new systems quicklyHigh attention to detail and a strong desire to exceed client expectationsYou will be available to work between 7:00am – 7:00pm, 5 days per week, 365 days per year – and the occasional weekend work depending on coverageWhat's in it for you?A Permanent opportunity with a friendly and supportive teamParking available on siteYou will work for a sophisticated brand, highly respected in the industry$75,000 + Superannuation + Penalties and leave loadingTo apply, please select APPLY NOW or contact Julie Luszcynski at ****** or 0400 824 583 for further information and a confidential conversation.
#J-18808-Ljbffr



  • Auckland, New Zealand Dimond Full time

    Supervisors/Team Leaders (Call Centre & Customer Service)Full timeAre you a dynamic leader with a passion for driving operational excellence and delivering exceptional customer service? Dimond Roofing, one of New Zealand's most trusted names in the roofing industry, is looking for an enthusiastic Customer Service Team Leader to take charge of our team of...


  • Auckland, New Zealand Travvia Full time

    We've got cars, campervans, and motorhomes across New Zealand and Australia, and we're on the lookout for a seriously talented individual to join our Contact Centre as a Customer Service Team Leader. Travvia is the home of our brands JUCY and Star RV.Are you passionate about helping people? Can you think on your feet and solve problems? If you're proactive,...


  • Auckland City, New Zealand NZ Post Full time

    Team Leader | Permanent Full-Time | New Market Postshop Your Impact New Zealand Post is looking for a new Team Leader to manage our dedicated team of Customer Service Officers, looking after our customers. We are looking for someone who can think on their feet and support the team when the pressure is on. This permanent role supports a fantastic close...

  • Customer Services

    2 months ago


    Auckland, New Zealand Team Recruitment Full time

    We are excited to partner with a highly respected client in the freight forwarding industry, renowned for their commitment to excellence and personalised service. They are currently seeking a skilled individual to join their Customer Service/Export Team for a 4-month temporary assignment. What You'll Be Doing: In this dynamic role, you will manage a variety...


  • Auckland City, New Zealand Team Recruitment Full time

    **The company**: Join a dynamic and well-established New Zealand owned International Freight Forwarding company, renowned for its remarkable success in the industry. With a strong commitment to providing exceptional service offerings across the entire supply chain, our company takes pride in delivering outstanding customer experiences. **The role**: As a...

  • Warehouse Team Leader

    3 weeks ago


    Auckland, New Zealand Service Foods Full time

    Team Leaders/Supervisors (Manufacturing, Transport & Logistics)Full timeAre you a passionate leader with a keen eye for quality?We're seeking a dynamic and experienced Warehouse Team Leader to lead our Produce Department. This role is crucial in ensuring the smooth operation of our warehouse, maintaining high standards of quality, and delivering exceptional...


  • Auckland City, New Zealand Pinnacle Life Full time

    Join Pinnacle Life as a Customer Service Team Leader, offering career progression, leading a high performing and results driven team to success **About the company**: **Pinnacle Life** aims to be the leading online life insurer in Aotearoa (New Zealand), making it easier for Kiwi’s to understand, buy and manage their life and living insurance needs. They...

  • Team Leader

    2 months ago


    Auckland City, New Zealand New Zealand Customs Service Full time

    Ready for the next step in your HR career? Looking for an opportunity to lead an HR Advisory team? The Team Leader, HR Advisory sits within Customs' Human Resources Service Delivery (HRSD) team. HRSD works with business units across Customs to provide fit for purpose, pragmatic and customer focused advice and solutions that are aligned to the strategic...


  • Auckland City, New Zealand Brambles Group Full time

    CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more...


  • Auckland City, New Zealand Team Global Express Full time

    **Connecting people and communities| Driving eCommerce | Moving New Zealand** Team Global Express NZ delivers freight forwarding, end-to-end transport services, and comprehensive logistics solutions to customers operating across NZ from Kaitaia to Invercargill. We’re not only transforming our operations but striving towards changing the logistics...

  • Customer Services

    3 days ago


    Auckland City, New Zealand Team Recruitment Full time

    **About the Company**: Our client is an industry leader in the global freight forwarding space with endless opportunities for growth and development. They are actively hiring while others are hitting hiring freezes, so now is a better time than any to join a thriving company. **About the Role**: This role is available due to an internal promotion! It will...

  • Customer Services

    3 days ago


    Auckland City, New Zealand Team Recruitment Full time

    **About the Company**: This is a global manufacturing company with a branch here in NZ. They are a family based company that started more than 70 years ago and have since been extremely successful across the globe! **About the Role**: We are currently looking for a Customer Services/Sales Support guru who can take the lead in this sole charge role...


  • Auckland City, New Zealand Team Global Express Full time

    **Connecting people and communities| Driving eCommerce | Moving New Zealand** Our people and customers are at the heart of everything we do! We have exciting opportunity for a passionate Customer Service Representative to join our close-knit team in our Wellington office. **He angitūtanga: The opportunity** Reporting to our fantastic Customer Service...


  • Auckland City, New Zealand Team Global Express Full time

    **Connecting people and communities| Driving eCommerce | Moving New Zealand** Team Global Express NZ delivers freight forwarding, end-to-end transport services, and comprehensive logistics solutions to customers operating in New Zealand from Kaitaia to Invercargill. We are a customer-centric, safety-obsessed business with a high-performing, values-based...


  • Auckland City, New Zealand SilverChef Full time

    **Introduction**: About the Role The Customer Service Leader coaches and supports a team of motivated consultants who are handling enquiries from new and existing customers, dealer partners and the SilverChef sales team. Reporting to the Head of New Zealand, this key leadership role has shared accountability for the Auckland office and delivery of...


  • Auckland, New Zealand Team Recruitment Full time

    Are you eager to advance your career in Customer Service within the Freight Forwarding sector?Join a respected NZ-owned company known for its expansive nationwide reach and impressive growth trajectory. They are expanding their customer services team and are on the lookout for a dedicated professional to manage a diverse client portfolio.Why This Role Is...


  • Auckland, New Zealand Team Recruitment Full time

    Are you eager to advance your career in Customer Service within the Freight Forwarding sector?Join a respected NZ-owned company known for its expansive nationwide reach and impressive growth trajectory. They are expanding their customer services team and are on the lookout for a dedicated professional to manage a diverse client portfolio.Why This Role Is...


  • Auckland City, New Zealand Team Recruitment Full time

    **About the Company**: Are you ready to take on a dynamic role in an industry-leading logistics service provider? Be part of a team dedicated to surpassing customer expectations and enjoy a workplace that fosters a fantastic company culture. This company is committed to exceeding customer expectations and delivering top-notch services. With a focus on a...

  • Customer Service

    8 months ago


    Auckland City, New Zealand Universal Business Team Full time

    Join Aquafit as a Customer Service / Internal Sales & Sales Support Specialist **About Aquafit**: Aquafit, a leading manufacturer of PVC pipe solutions, is seeking a dynamic individual to join their team in the role of Customer Service / Internal Sales & Sales Support Specialist. As a family-owned business with deep roots in the trade, Aquafit is committed...

  • Customer Service

    9 months ago


    Auckland City, New Zealand Universal Business Team Full time

    **Position**: Customer Service/Warehouse All-Rounder **About Aquafit**: Aquafit, a distinguished name in the manufacturing of PVC pipe solutions, is on the lookout for a dynamic individual to join their team in the role of Customer Service/Warehouse All-Rounder. Aquafit stands out as a family-owned business with a rich understanding of the trade and a...