Customer Service Representative

7 months ago


Auckland City, New Zealand Team Recruitment Full time

**About the Company**:
Are you ready to take on a dynamic role in an industry-leading logistics service provider? Be part of a team dedicated to surpassing customer expectations and enjoy a workplace that fosters a fantastic company culture. This company is committed to exceeding customer expectations and delivering top-notch services. With a focus on a robust company culture, local experience, and an unwavering commitment to customer satisfaction, they are a leading force in the logistics industry.

**About the Role**:
As a Customer Services Representative, you will be at the forefront of this companies mission, ensuring exceptional service and support to our valued customers. Your role will involve managing a diverse portfolio of both existing and new customers, guiding them from initial inquiries to final delivery. You'll be the crucial link in providing outstanding service and resolution to any customer-related matters.

**Responsibilities**:

- Manage and grow a portfolio of customers, catering to their diverse needs from quote to final delivery.
- Forge strong, lasting relationships with our customers, ensuring their satisfaction at every step.
- Resolve customer issues promptly and efficiently, maintaining high levels of satisfaction.
- Collaborate with different teams to tackle complex queries and escalate issues when necessary.
- Go above and beyond to exceed customer expectations, delivering exceptional service consistently.

**What's in it for you**:

- Supportive and vibrant work environment.
- Opportunities for career growth and advancement within the company.
- Great office locations in Botany or Albany.
- Free car park available.

**Skills & Experience**:

- Minimum of two years experience in customer service or operations within the Freight Forwarding industry.
- Exceptional verbal and written communication skills.
- Strong problem-solving abilities with a focus on quick and effective solutions.
- Empathetic and patient approach in all customer interactions.
- A team player.

**How to apply**:
**submit your CV** in Microsoft Word. Alternatively, you can call Katherine on 021820965 if you have any questions.

**About Team Recruitment**:

- We’ve been matching people with careers in Freight and Supply Chain Logistics for over 27 years
- 79% of our jobs are filled with people from our existing network.
- Our consultants have an average of 15 years’ recruiting experience.



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