Director Programme Management, Te Pae Tawhiti

1 month ago

Wellington City, New Zealand New Zealand Government Full time

About us The Ministry of Social Development is a people-centred organisation. We're in communities across the motu, working with partners to help New Zealanders be safe, strong and independent. We provide social policy and advice to government and assistance, including income, employment and housing support to people of all ages, families, whānau and communities. As a Te Tiriti o Waitangi partner we are committed to supporting and enabling Māori, whānau, hapū, Iwi and communities to realise their own potential and aspirations. Our people are as diverse as the communities we serve. We care about the wellbeing and success of our people and provide a supportive and inclusive working environment where people can thrive and be who they are.

Director Programme Management, Te Pae Tawhiti

Te Pae Tawhiti - Our Future is about MSD's future role and how we can make a bigger and better difference for New Zealanders.
Te Pae Tawhiti Programme is a once in a generation, multi-year transformation, which aims to ensure MSaD has the capability to serve New Zealanders now and for decades to come.
Service Experience is the key implementation arm of this transformation. Through Service Experience we will implement the technology, processes and tools needed to land both our Future Service Model and Client Engagement Practice, while also transforming the way the Ministry delivers its core products and services for clients, staff and partners.
- Fixed term for 2 years
- National Office based in Wellington

**You will**:

- Work closely with other Directors to lead the planning, execution, and monitoring of multiple implementations of Commercial-of-the-Shelf (COTS) and Software-as-a-Service (SaaS) solutions within the Service Experience workstream, ensuring alignment with organisational objectives and timelines.
- Establish and manage an effective programme management function for Service Experience, including setting up fit for purpose reporting and governance frameworks.
- Develop and maintain relationships with key stakeholders, including executives, project sponsors, vendors, and internal teams, to ensure clear communication and alignment throughout the workstream and across the broader Te Pae Tawhiti Programme.
- Manage project resources, including budget, personnel, and external contractors, to ensure optimal utilisation and adherence to project timelines and deliverables.
- Identify potential risks and develop mitigation strategies to minimise disruptions to project timelines and objectives. Proactively monitor and address issues as they arise throughout the workstream's programme lifecycle.
- Establish and enforce quality standards for project deliverables, ensuring that all deliverables meet specified requirements, adhere to industry best practices and comply with relevant regulations, legislation, industry standards, and internal policies.
- Drive continuous improvement initiatives within the workstream and across the broader Te Pae Tawhiti Programme, identifying opportunities to streamline processes, develop good practice, enhance efficiency, and maximize the value delivered by programme.
- Present programme updates, status reports, and recommendations to executive leadership and steering committees, effectively communicating programme progress and key decision points.
- Manage relationships with third-party vendors and service providers involved in the implementation of COTS and SaaS solutions, ensuring their performance, managing the quality of their deliverables and driving the mitigation of delivery risks.

**You will be**:
In this pivotal role, you'll provide strategic leadership at the executive level, supporting the Service Change Lead to shape the direction of our future service experience.
Your influence will extend beyond MSD as you cultivate relationships, guiding common goals with stakeholders, both internally and externally.

**You will have**:

- Prior experience managing large-scale, multi-year programmes or projects, preferably within a similar industry or domain.
- Strong business acumen and commercial thinking.
- Demonstrated experience overseeing the successful implementation of COTS and SaaS solutions, including vendor management, configuration, integration, testing and deployment.
- Proven ability to effectively engage and manage relationships with diverse stakeholders, including senior leaders, project sponsors, vendors, and cross-functional teams.
- Strong knowledge of project management methodologies such as Agile, Scrum, Waterfall, or hybrid approaches, and the ability to adapt methodologies to suit the needs of the programme.
- Demonstrated ability to identify potential risks and develop proactive mitigation strategies to ensure project success and minimise disruptions.
- Proven track record of leading and motivating cross-functional teams, providing guidance, mentorship, and support to drive high performance and collaboration.
- Strong analytical and problem-solving skills, with the abili

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